The Peninsula New York

700 Fifth Avenue at 55th Street | New York, NY 10019  [SEE MAP]New York, NY  [SEE ADDRESS]

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at the The Peninsula New York

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Guest Reviews

TripAdvisor Traveler Rating 4

Nice hotel

Jun 6th, 2019

The hotel could use some sprucing up. It is dated but has a certain charm that hotels that have been updated don't have. Service was friendly and nice. Bar on the second floor for a quick dinner was not very good. Poor service, average food. Our room was very small with a terrible view of walls and HVAC equipment. Rooftop bar is nice but is was cold when we were there and some of the heaters were not working. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A special hotel

Jun 2nd, 2019

The Peninsula may be the best hotel in the city! Often you pay a premium price for a mediocre experience. Here you pay a premium price and feel that the promise was delivered. The staff is incomparable. Every touch makes you feel special - including (maybe especially) housekeeping, room service, bellmen - right down the line! While I am happy to rave about our experience at the hotel, I need to add that the rooftop bar is a separate animal. We visited on multiple occasions and always felt that we entered the real New York. The one where the staff doesn't care and you are on your own in the concrete jungle - but still paying a premium price. Having shared the negative, I want to end by saying we loved our stay at The Peninsula and will be back whenever in NYC. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The best of the best

May 29th, 2019

I had a wonderful, albeit short, stay at this hotel. It was my third time at the hotel. I received a beautiful upgrade to a large suite, and it made all the difference. The art in the lobby is incomparable, and the staff are absolutely lovely. I was able to entertain colleagues in the lobby bar in opulence. I hope to stay at the hotel again as I continue my work in NYC. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great option in terms of location and amenities

May 21st, 2019

Last time we went to New York for a weekend break, we stayed at the Park Hyatt and we loved it. But this time, as we like to experience different hotels and also as we were coming with the children (and we have seen before in other Peninsula hotels that they do well with children), we decided to opt for the Peninsula. Key positives include: a great location on the 5th, the rooftop bar (with view), very pleasant and large swimming pool (and spa/gym), warm & friendly staff and delicate attention for the kids (birthday cake and decoration for my son's birthday, welcome gifts, "petting zoo" activity in the lobby for Easter...)... One unfortunate glitch (the children's bed was not prepared one evening when coming back from dinner - and the children were tired) and a few things to be aware of: the lobby is slightly crammed/dark (I guess not much that can be done here as this is the historic layout), our room was quite small (and with an uninteresting view over an internal courtyard) and we were not impressed by the breakfast (relatively slow service, quite expensive and not necessarily as good as comparable hotels). But overall were we happy with our choice? Yes, definitely - great service, great location and good views. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Old But Not Necessarily, Gold

May 19th, 2019

Reached the Property at 11.30am and apparently there were no rooms available till much later in the afternoon. And because we had to go for a business lunch, we made do with what we had on our backs. Once into the room, you can tell the property is seemingly looking a little tired. Drawer hinges came right off when we were looking for cups while extension wires with open sockets were velcro-ed across the bed side table making it rather odd and and not to mention, unattractive. The Concierge isn't the warmest given I've met some really amazing ones at the other smaller establishments up in Brooklyn. My new room key was left at the concierge and after a late night out, I approached the reception asking for my room keycard to which I was told I needed to show my ID. And in the most light hearted manner I jested to the guy at the front desk saying " you are in luck! I do have my ID with me at the moment!" to which the staff at the desk replied with a straight face of " NO, YOU, are in luck cause I can't give you your room keycard without an ID" Quite frankly, I find that retort rather unnecessary. So all in all, this property didn't leave any impression side from this one very helpful asian staff when I ordered room service. TRIPADVISOR.COM USER