The Peninsula New York

700 Fifth Avenue at 55th Street | New York, NY 10019  [SEE MAP]New York, NY  [SEE ADDRESS]
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Courtesy of The Peninsula New York

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at the The Peninsula New York

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Guest Reviews

TripAdvisor Traveler Rating 5

Stunning hotel and great location!

Aug 9th, 2019

My family and I stayed here in June and had the best time. Staff is excellent and will go out of their way to make sure your visit is great. Rooms are large and well appointed. Beds are extremely comfortable and you can't beat the location. This was are second stay here and we will be back next time we are in the city. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Impressive

Aug 6th, 2019

I travel every week and have very high standards. This hotel exceeded my expectations at every level. Service amazing. Rooms bright and clean. Gym outstanding. I will return for sure. Well done management. Others should learn from you. Beautifully managed hotel TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Does not worth 5 star at all.

Aug 4th, 2019

I have booked a junior suite, an executive suite and a superior room for my family during my visit in NY. For both the junior suite and executive suite, the sofa bed was needed to be opened for the period of my stay. Every morning they closed it except for two days. Every time I asked for something, for example, one time I asked for two bottles of water, two bottles of shower gel, the housekeeping would give me 6 bottles of water and 4 bottles of shampoo. It would also take them 20 mins to get the items. The housekeeping also left a stack of pillowcases in the suite one morning I don’t know for what purposes. The bathroom floor was not cleaned properly as it was brown when I wiped it when I first arrived my suite. For the superior room, the staff didn’t change one of the tissue rolls and simply just left the rod in the bathroom. The staff is supposed to refill the things that were used/exhausted but none of times were done precisely and thoroughly. The poor service has me wondering where the hotel got its 5 star from. I get it they want tips and all that but even so, shouldn’t they act more diligently and professionally? This is not what I expect from a 5-star hotel, more like 3-star quality. Thoroughly disappointed and we won’t be booking this hotel anymore. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

You get what you pay for!

Aug 4th, 2019

Great old school 5 star quality accommodation and service, but with prices to match! We stayed to celebrate my wife's birthday and there was a bottle of the hotels champagne waiting for us in the room! Top quality runs thru the place from the moment the doorman takes your case. The reception is magnificent, am impressive stairway takes you beneath a massive chandelier to a traditional high quality reception and high speed lifts take you to wonderfully appointed rooms where nothing is out of pace and all is right with the world. We had a King Room overlooking 5th and were very impressed with presentation and total quality. The restaurants provide well served gourmet food and the roof top bar is a place to see and be seen in! Shame so many other larger buildings now surround the hotel blocking the City panorama. Well located for everything you could wish for The Peninsular is all you could wish for a the three for 2 night stays make it affordable (just) for the discerning traveller with a normal wallet - like us! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

One of a kind!

Aug 3rd, 2019

Having always stayed at the plaza I was somewhat shocked to find that the peninsula hotel simply surprised me to death! What a hotel, friendly kind and caring staff who can’t do enough for you. The roof top deck at sundown is special as is the helpful concierge. I can’t understand why I haven’t stayed here before. Don’t get me wrong the plaza is wonderful but there is just something about the Peninsula that sets it apart! New York can be a little disjointed and the people can be slightly unthoughtful... not here! They truly love their jobs and they want to deliver a world class service which they do! My only issue is that I didn’t stay here long enough and had to return home. But I will be returning with my family early next year and I won’t hesitate to stay here. The gym is awesome too! 5 star! All the way! Many thanks TRIPADVISOR.COM USER 

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