The Phoenician, A Luxury Collection Resort, Scottsdale

6000 East Camelback Road | Scottsdale, AZ 85251  [SEE MAP]Scottsdale, AZ  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Probably the best resort in Phoenix area

Apr 17th, 2019

So we left the other hotel and came here for a few more days of sunshine, pool, golf, activities and great food. Although not cheap, I still think you get the most for your money here. This time we stayed at the Canyon Suites here at the Phoenician. They are my favorite as it is much smaller and more private than the main hotel. If you’re looking for action and a crowd, stay at the Phoenician. If you like privacy and quiet, do the Canyon Suites. Interesting side note, we stay at Marriott properties often (for both business and pleasure) and this trip they upgraded us with an extra bedroom. I’m more sure if it was due to AMEX or Marriott, but we’re glad we got the little extra. Final thought, at the Canyon they have an extensive brunch buffet every morning. Using perks like that lowered our true cost quite a bit. If you’ve got a decent size family and a little extra coin, you’ll find great value here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Pretty much a disaster- at least they were nice

Apr 11th, 2019

Wow not sure where to begin. Spent a week at the resort for a combination of business and pleasure. First the positives, the adult pool is beautiful and the grounds are well maintained and lovely. The staff tries hard and they are consistently nice when apologizing for everything that goes wrong. The problems: the staff was completely overwhelmed for the duration of our stay. Check in was supposed to be by 4:00 pm. We FINALLY got into our room at 7:30 pm. My 10 colleagues traveling with me (and more importantly my 9 clients) all got into their rooms late, ranging from 6:00-9:00 pm. The manger of the front desk (who seemed overwhelmed and completely defeated) cited “issues with housekeeping.” He was nice enough to pay for dinner and drinks. The food on the patio took 60 minutes to arrive and my husbands’s chicken was half raw and slightly frozen. When we eventually got into our room other people’s luggage was in it. Then, despite our “do not disturb” sign on the door, we were greeted every night by new paraphernalia with another company’s logo on it (cups, hats, tee shirts ). People went into our room to leave “gifts” from a convention for a company that was not mine. You can imagine that I slept with one eye open the entire time because the hotel obviously thought I was someone else and perhaps someone else had a key. What a shame- I do not expect this a a supposed “luxury” resort at $600.00 a night. Will never return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Still the Best!

Apr 11th, 2019

My favorite big resort in Phoenix for over 30 years! A very well managed property with excellent service across the property from restaurants to house keeping. Impressive how well maintained everything is from the golf course to the rooms . Only negative that keeps it from getting five stars is the low flow shower heads that are ridiculously low!! Bath tub fills quickly but showers need to be fixed. Ryan Sudden at Front Desk was outstanding great ambassador for the resort. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Top Notch Service

Apr 10th, 2019

We just returned from Spring Break with our 7 yr old son, and 4 yr old daughter in Arizona... We did split our trip between Scottsdale and Sedona (see review of the Hilton Bell Rock Resort), and from the minute we arrived at the Phoenician, we wished we had more time there. The service started from the minute we arrived at the gate and checked in (8pm AZ time, 11pm EST), the room was spacious and well appointed. I loved having two closets and the Byredo products. After we put the kids down, we ordered a room service dinner for ourselves, and it was SO GOOD. Our view was not great, but this isn't a beachfront resort, so no biggie. The next day, after the yummy breakfast buffet at Mowry and Cotton (it was delicious and had lots of options for everyone), we did the Camelback Mtn hike and the kids did the scavenger hunt the concierge gave us- cute little touch. the Concierge (Janine I think was her name) was so fabulous and friendly. The kids loved going back and talking to her several times! We headed to the pool after that... Wonderful full service at the pool. Only negatives here were there were almost no seats left, which I guess is to be expected at a busy resort during Spring Break. And, although they say the pool is heated, we found it pretty chilly. Don't need it to be hot, but it was still pretty chilly. While our daughter napped the boys checked out the golf facilities and played basketball at the fitness facility. The fact that they had left handed junior clubs was pretty impressive. My daughter and I went to get our nails done at the Spa afterwards. They don't normally handle little girls, but were very accommodating and did a little manicure for her. We had dinner at Mowry and Cotton again- we sat outside and it was really a lovely evening. After enjoying the breakfast buffet again, we just tooted around the property... Played on the bocce court, the treehouse/playground, checked out some of the shops before checking out- we were heading to Sedona for the second half of our trip. On a final note, we went to Talisan West (Frank Lloyd Wrights winter home) on our way out and it's well worth the visit. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing guest-first attitude, caring and friendly staff!

Apr 9th, 2019

We’d always wanted to stay at The Phoenician and finally got our chance! Overall, the resort caters to conference attendees & guests of special functions (very spacious conference and ballroom areas). Our room was located very close to a series of these rooms in the main building and while it was in a quiet area of the hotel, it was very odd to walk through the conference/meeting room areas and staff setting up to get to and from our room each day. Seeing all those tables of food for conference attendees was very tempting!! We felt so cared for by the friendly customer service throughout the entire resort…from check in with the front desk to the gentlemen setting up the conference areas (on the way to our room, of course!), we were always greeted with a hello and a smile. This presence goes a long ways and is definitely noticed by guests—to know that we’re not in your way and respected as patrons of the hotel. Special recognition and a thank you to Ms. Snodgrass in the Funician Kids’ Club. While we don’t have kids ourselves (hey, we ARE the kids stuck in an adult body!), she was very friendly and kind to us when we went to check out the club…and even presented me with my own bunny Phoe Phoe! Thank you! Facilities Amazing property and as a personal trainer, I was BLOWN AWAY by the exceptional state-of-the-art and spacious fitness center at The Phoenician. Can I move in now??! The resort features 9 pools and it’s nice there is a specific-adults only pool area. We were very grateful for this especially as we were at the Phoenician during baseball Spring Training and the place was crawling with rugrats! Time was limited for us otherwise I'd have done it...but did you know that you can learn how to fly like a trapeze performer at The Phoenician? Yup, they offer classes! Lots of fun resort activities offered daily. Rooms Spacious, modern and stylish with many extra amenities (we loved the roomy counter space, as well as his and hers sinks in the bathroom). My favorite was the live aloe vera plant in the bathroom, which added a nice touch. How often do you get a hotel room that features a live plant? Unfortunately our room, while in a quiet area, did not have a view (see photo). The patio “furniture” looked a bit old. Perhaps because we were in a general population run-of-the-mill room, there also wasn’t a desk in the room, which seemed ironic for a conference oriented hotel. We did like the convenient bedside chargers and haven’t seen anything ever like it in our travels! As one of my pet peeves, there also wasn’t a recycling bin in the hotel room. Service Again, exceptional guest services and as Marriott Gold members, the evening turn-down service and chocolates were a fun treat! Overall, a great place to stay and The Phoenician lives up to its hype as a luxury resort. Just be prepared for an overdose of kids, especially during Spring Training and Spring Break (do these kids know how lucky they are to be staying in such an amazing resort?!). We already miss the place and definitely look to returning. "I'll be back!" TRIPADVISOR.COM USER