The Phoenician, A Luxury Collection Resort, Scottsdale

6000 East Camelback Road | Scottsdale, AZ 85251  [SEE MAP]Scottsdale, AZ  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

My review is simply for their reservation

Jun 19th, 2019

I checked in with a prepaid reservation, upon check-in they informed me that they will Authorize my card for incidental purpose, which i said no problem, understandable. They Authorized $100, next Morning i noticed another Authorization for $622 which i understood (100$ per night) i stayed 5 nights, i didn't question it further, 2 days later there was another authorization for $811, at that point i was annoyed and frustrated . Called the front desk, their excuse was this is a 5star place and the authorizations r higher and they want to ensure that card on file is active just in case people charge things to their room, i go ok ... first of all you've authorized over $1800 and my whole room was prepaid and costed me less then $1300, and i maybe charged $300 total to my room (breakfast ,drinks in the lobby etc.,) which all is paid upon check up. this inst my first rodeo i stayed at much higher and better resorts, and i didn't deal with half the fees i experienced here at a freaking Marriott franchise . They simply said that was their policy, i said ok fine, any other authorization i should be aware of ? they said no, nothing else should be charged, well i was wrong next morning another Authorization for $543 popped up on my card, at the point i was not only angry but annoyed that they just randomly authorize bizarre amounts, Your not the 4 season, Your Marriott I loved the place but i will never stay here again, these over $2000 fees were unnecessary . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Did some things well and some were disappointing

Jun 15th, 2019

Phoenician We have stayed at Enchantment, miraval the Breakers spas in Costa Rica sand Germany Good: Beautiful location on Camelback Mountain Housekeeping attentive and receptive Reception attentive and helpful Bell staff attentive and helpful Concierge attentive and helpful Spa is top drawer. Sharon gave great massage and Shay great manicure Exercise classes yoga walk, meditation and yoga flow all good Jessica great yoga teacher. Kari yoga walk was fun Locker room attendants helpful Sarah, server at Spa pleasant and efficient. Bad Tavern restaurant recommended by bell staff our first night “ our best restaurant” dry chicken and congealed barbecue sauce J&g. Tasty meal meat over cooked Mowry and cotton. Bass listed as an entree plate for sharing, very small. Waiter and busboy disappeared permanently in the middle of dinner and we had to flag down another waiter to finish our meal. Lauren very helpful. $2.50 banana in Marketplace One of the shops looked at Jonathan Adler coaster set. Mismatched. Two tigers instead of a tiger and a zebra. Selling at a higher price than a new complete set on the website $75 vs $81 and salesperson assured me it was discounted because it was mismatched and no longer available from this artist. Made all merchandise suspect. Don’t mind paying but don’t want to be taken advantage of. Kalio kabobery by the pool. Salad with chicken kabob, 3 pieces of chicken with tendon and fat through the meat Went to Elements at the Sanctuary and had a great meal with great service (outside the resort) No recycling bins around the resort and lots of plastic water bottles Need to constantly tip. Prefer one service charge Weak hairdryer in the room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect stay-cation for our babymoon

Jun 8th, 2019

My husband and I had the most amazing stay-cation to celebrate both our 1st wedding anniversary as well as our babymoon before the arrival of our son in August. I was able to use my travel points for the stay and got my room upgraded to this amazing casita. It had a HUGE soaking tub that my husband and I could both comfortably sit in for a romantic bath, great patios to enjoy a nice glass of wine (husband only) and view if the lagoon and pool. We also treated ourselves to some amazing spa services both receiving a massage and facial- the amenities were great- coconut water, tea, plush robes and the best smelling shower amenities. They also had a hot tub, steam room and sauna and pool that you have access to all day for booking a service. Food- OMG the good was great! We ate at the tavern the first night- great casual spot- my husband swears the burgers are magic and I loved those sweet potato fries. Breakfast we ordered room service and it was speedy and huge portioned. Lunch we went to Mowrey Cotton at the lobby and then brunch menu was great- they also had a man who trains hawks so that was something to see. Dinner was simply the best though- so plan on making a reservation at JG steakhouse. The view overlooks the entire city and mountain skyline- the serving staff was very knowledgeable and had great recommendations. They also provided a complimentary desert celebrating our anniversary. The man who took this trip from good to great though was bellboy/driver/problem solver Joe. Has a great personality and customer service and truly saved the day for us when we had a key issue. Even later that day when he didn’t need to- went above and beyond and offered us a ride back to our room and ensured we had no further key issues. We would definitely recommend this resort! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful property and first class service

Jun 6th, 2019

My wife, two sons (7 and 9 years old) just stayed at the Phoenician this past week and all I can say was we were very impressed with our stay at this resort. I would like to give a shout out to Ryan Sudden who checked us in at the front desk. He was very personable and kind. He is exactly the type of person who should be working at the front desk of any resort and he was great throughout our entire stay there. The whole property is beautiful with Camelback Mountain just behind the property. It was so nice to hike the Cholla trail two times during our stay. I love working out on vacation, so the gym at the Phoenician is one of the best gyms I've ever seen at a resort. Gary who works inside of the gym is one of the nicest and coolest guys around too! I would definitely love to stay here again one day! Old Town and The Fashion Square Mall is right down the street and the nightlife in Scottsdale is amazing! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Why must all the 5 star resorts charge for wi fi?

Jun 4th, 2019

very nice place with great grounds but be prepared for the costs. Restaurants were good but not to the standard I'd have expected for such a facility, particularly the steak house. Rooms were nice and employees were attentive and polite. I did appreciate that people could not reserve chairs around the pool. Something all hotels and resorts should practice. TRIPADVISOR.COM USER