The Phoenician, A Luxury Collection Resort, Scottsdale

6000 East Camelback Road | Scottsdale, AZ 85251  [SEE MAP]Scottsdale, AZ  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Wonderful Resort hotel

Feb 27th, 2020

Here for a conference. Beautiful property, excellent service and full luxury amenities. Pool was too cold to swim in late February but beautiful nonetheless. A bit isolated in that you had to Uber to get to restaurants and fashion square mall but for families with kids, it would be a nice - albeit pricey - getaway. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Experience!

Feb 24th, 2020

I really enjoyed my stay at the Phoenician. The hotel has just undergone a major renovation, and everything felt new and fresh. My room had a beautiful view overlooking the pool and the mountains, and it was large and comfortable. The property has a huge workout facility and lots of tennis courts, although the complex is down the hill from the main hotel. There's an amazing spa, but both the spa and the golf clubhouse are a golf cart ride away from the main hotel buildings. We had a fantastic dinner at J&G Steakhouse on property. There's also a nice outdoor bar that was a great place to relax. Unfortunately, I was only there for one night for a business meeting, but I'd definitely like to go back when I could spend more time enjoying all the amenities the resort has to offer. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Ok place to stay

Feb 23rd, 2020

We kept hearing all these wonderful things about this hotel and the resort itself is very nice and the staff was good but everything was overpriced and they charge for every little thing! At a resort this nice, I shouldn't have to pay $15 for wifi or to pay extra to use the fitness equipment. The spa was very nice and relaxing and the staff there were amazing. The views of Camelback were also very beautiful. Close to downtown Scottsdale. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Expansive luxury. Lackluster service.

Feb 21st, 2020

Walking the immense, perfectly manicured grounds, admiring the desert-influenced, contemporary architecture, and soaking-in the sumptuous, modern lobby, you’d never guess this beautiful property is now three-decades old. Clearly, the owners have invested in keeping it best-of-class in Scottsdale. The newish, stand-alone spa and fitness center is nothing less than amazing. Resort amenities abound at every turn, from the vast, multi-tiered pool levels, to nature highlights, to top-notch dining and entertainment. The rooms, particularly if you have a view (take note, many do not), are an oasis in the desert — large, well-appointed and sumptuously comfortable. Outstanding food and service is found in many onsite dining outlets, especially at JG on the top hotel floor (don’t miss the signature tater tots at their golf club bistro). Unfortunately, however, as too many other recent reviews have noted, the juxtaposition to an otherwise flawless hard product is in the service. Upon a weekday afternoon arrival, only one front desk agent is working, struggling with three non-functioning keycard machines, resulting in a 20-minute wait to check in... with only one person in line. When a supervisor does finally appear to reluctantly help, instead of apologizing for and expediting the guest experience, instead she then wants to argue with a repeat guest about a minuscule corporate discount on a $600/night room. An overnight shoeshine service is offered, but the receptionist says only if you have ‘black shoes.’ Housekeeping is hit or miss, but the exquisite, Le Belge dark chocolate and sea salt turndown amenity almost makes up for it. I’ve stayed at this hotel a dozen or so times over the years, despite what seem to be nagging service issues, but the service was such a turnoff this past trip it may merit exploring other options next time around. Hopefully management takes note of the service issues feedback being shared repeatedly here on TripAdvisor, since no post-stay survey is sent. The hotel itself is a jewel in the desert, but this Phoenician will rise much higher with a little more focus on delivering a service level that matches the otherwise wonderful surroundings. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Paradise in the dessert!

Feb 19th, 2020

This is truly a first class resort in every way. The rooms, the service and all of the amenities are amazing. Step out of your room and you can touch Camelback. Hard to express how amazing a property this is. TRIPADVISOR.COM USER 

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