The Piccadilly London West End

65 - 73 Shaftesbury Ave | London, ENG W1D 6EX  [SEE MAP]London, ENG  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Amazing Staff

Oct 31st, 2020

Great and friendly staff, amazing atmosphere, cozy and very clean - especially at these times. Water on arrival, the staff asked if we have face covering mask, as they can provide you one for free, as well as hand sanitizer gel. Staff members were welcoming and always helpful. Thank you Marcel, Aaron, Slav and Gurdeep for great service! I will definitely recommend this hotel for my friends. Best Wishes TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Girls Weekend in London

Sep 28th, 2020

The staff here were amazing - all of them! Very happy with our room which was spacious . Had 2 double beds. Our room was 212 and clean, full tea and coffee facilities and Elemis toiletries . We were overlooking Shaftesbury Avenue but it was still quiet and we slept very well. Breakfast was beautiful. We will be back. The reception and breakfast staff were very keen to make our stay comfortable and we feel we were very well looked after. Thank you . TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Could have been much better

Sep 21st, 2020

First off, the hotel is in a great location, club rooms are large (for London) and beds are comfortable. There is some noise from the road but it didn't stop us sleeping. The complementary continental breakfast was nice and well organised. Now the negatives. The hotel wasn't offering a left luggage facility on Sunday as they were closing for a deep clean, although they were still accepting bookings for that evening and for day rooms on their website. We hadn't been informed of this so had to carry our luggage around all day. I don't think this is acceptable for a 4* central London hotel. An email in advance, or at least being told during check in would have been helpful. The special window from the bathroom to the bedroom is a quirky design feature but isn't practical when sharing a room. Turning the bathroom light on during the night illuminates the entire bedroom. Would we stay again? No, there are plenty of other hotels at this price point in this location and our experience has put me off booking with this brand again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

The best location

Sep 5th, 2020

What a fantastic location right in heart of soho great for all sightseeing and eating out Great welcome on check in Good size room Air conditioning Comfy bed Awesome shower Continental breakfast included and only £5 upgrade for a full English Will definitely stay here again TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent hotel, great location.

Aug 29th, 2020

Great staff, attentive and friendly. Very welcoming. Fantastic, central location, good rooms and facilities. Comfortable beds. Continental breakfast and great coffee brought to our room,which was reassuring during COVID. Thank you to all of the staff. TRIPADVISOR.COM USER 

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