The Pyramid at Grand Oasis

Zona Hotelera Km 16 Lote 45 Blvd. Kukulcán | Cancun 77504  [SEE MAP]Cancun  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Do not waste your money! Barely any food/ Over an hour wait to eat

Oct 27th, 2020

This is our fourth (and last) time at the pyramid and by far the worst. They had the same food for breakfast lunch and dinner. They gave us the bare minimum to eat and the line was over an hour wait. Most of the restaurants were closed with the exception of two or three so the VIP band that we purchased for extra money was essentially meaningless . The drinks were watered down and tasteless. Our room flooded due to hurricane Zeta and 2 PM the next day we were walking in puddles in our room. We attempted to order room service that was disgusting and charged us $10. This was by far the worst experience at the pyramid Grand Oasis Cancun we have had.. They have definitely dropped the ball with service, amenities, food, and drinks. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

The pyramid at grand oasis

Oct 23rd, 2020

We wanted to give a special review to the fountain blue! Pedro Nathanuel and Luis have been the best bartenders we have had. Very fast with drinks, very professional, and very fun! Spoke great English which helped us a lot, helped us have a really good time. Thanks to them we have had a very memorable honeymoon! 5/5 would recommend! Ben&Kim TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Vacations

Oct 19th, 2020

My best hotel!!! The Grand Pyramid Oasis !! Lots to do, lots to see, several places to eat. One of my favorite is to feed the fishes I love them!!! The food and the drinks are fantastic - too many options with their variety of different food, the rooms clean and the employees are incredible. Blanca Ochoa always helps me to arrange my trip to Cancun, and make the arrangements - making my life easier. Always ready to help me with a big smile. Lucelly Salazar and Pedro Herrera they always greet us with a big smile and always help us with everything we need. I guess that’s why we go to this heaven in Cancún at least twice a year!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Very poor quality food

Oct 4th, 2020

The food was very poor quality and you will get the same food in all the restaurants just plated differently. Drinks are water down. Rooms are out dated but clean. Second time in Cancun and I will not return to this hotel. Save your time and money and go elsewhere. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Bar Fontaine

Sep 25th, 2020

One of the best bartenders i came across with on this vacation was definitely at this place. Nathaniel, Pedro & Luis Have made me feel at home while on vacation! Quality drinks and amazing service 100% recommended!! Definitely worth my money spend ! TRIPADVISOR.COM USER 

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