The Queen Mary

1126 Queens Hwy | Long Beach, CA 90802-6331  [SEE MAP]Long Beach, CA  [SEE ADDRESS]
Credit

Courtesy of The Queen Mary

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at the The Queen Mary

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Guest Reviews

TripAdvisor Traveler Rating 3

One night stay

Aug 21st, 2019

Doing road trip round California with kids stayed here one night. On plus side we loved history of it and the stay entitled us to free or reduced tours and cinema all enjoyed by us and kids. Parking was $25 dollars and $18.95 resort fee I wasn't so pleased about. Room was ok not brilliant, it is obviously old but now on shabby side with peeling surfaces in bathroom, worn carpet etc. Windows v small porholes, we were cool enough so that was good as worried we would bake in room. We enjoyed our stay but glad it was only 1 night to get the history and sense of the ship. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst experience ever

Aug 21st, 2019

We had never been to Southern California so we thought it would be a good idea to visit The Queen Mary ship. Wrong. When we arrived there was no valet parking ($30) this particular day so we had to park our car ($25) and walk back to the ship. The room appeared to be ok however the tub was a small square so you are not going to fit in it. Even worse, there was no hot water. They sent someone to our room 3 different times that evening and we still had no hot water to shower. In addition, the thermostat did not work. It was like a meat locker in there. No matter how you adjusted it, the temperature in the room never changed. I just got off the phone with a manager and now he tells me there is no adjustment. It is preset externally and wherever they set it is what it will be. If all that wasn’t enough, my wife got sick the next day with a sinus infection. Listen folks, you can’t make this stuff up. Everything I said is true. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

TERRIBLE MANAGEMENT – MOST STAFF DON’T WANT TO BE HERE

Aug 21st, 2019

I booked a night here at the end of our Californian holiday as my parents came back to England on the Queen Mary in 1958. I really should have looked at TA first as many of the complaints replicate our experience & the percentage of complaints is rightly very high. On arrival we followed the excellent signage for Hotel Guests & Valet parking, even though much of the area was fenced off like a building site, we easily made it to the entrance to be told there was no Valet parking & that we need to park ourselves. We were given vague instructions where to go. I then parked the car in what looked like the right area, (Reserved For queen Mary), a nearby member of staff told me it was OK to park here. After Walking back to the ship, I asked one of the many unused Bell Boys (last time I could find one), if where I parked was OK, he said I would be towed. I still could not get anybody to actually show me where I should park, they just didn’t care & were pretty rude. I went up to reception where I complained about this. A lady behind the counter asked me not to shout & went to get a manager, (I was not shouting, merely saying that I was very unhappy with the service so far). The manager she bought out was clearly security & proceeded to lecture me without letting me get a word in. When I said to my wife “Do you believe this?” he threatened to cancel our booking there & then. This guy was a bully, utterly disgusting behaviour. In the end he apologised & we booked in. They also now organised valet parking at a cost of $30. The ship is a great museum but a hotel its not. Luckily, even though it was August, it was not that warm, if it had been the rooms would have been unbearable with no air con or working fans. As I really didn’t feel like giving them any more money, we went out for dinner that night. As I couldn’t be bothered to go through the pain of trying to get my car back we decided to get a cab. I went to the Concierge Desk, nobody there but a phone with a number to ring. I called it & was told that nobody could help me & I would need to go to check in to ask. We now had to line up for 15 minutes whilst guests checked in & were then told to ask a bell boy downstairs at the entrance. We went down, the only staff member was in the ticket office & didn’t help in any way, just said we had to wait for a bell boy. Another 10 minutes & he turned up & called us a cab. Breakfast was included in our tickets but when we turned up for breakfast nobody knew what was included & what wasn’t, the buffet was awful in choice & quality. The final insult was waiting 15 minutes to get our car back after checking out. It’s a real shame because with some investment & good staff this could & should be a fantastic experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Cheap but basic

Aug 19th, 2019

I stayed in an inside stateroom with twin beds with my son, and for $99 a night plus taxes it seemed good value. However, additional hidden fees add up, the mandatory hotel fee was almost $40 and an additional fee per day for internet and use of gym etc was almost $20 a day. This would be fine if they had invested in the rooms, but our room was in desperate need of refurbishment, and had a funky smell. The toilet plumbing certainly dated to the 1930s, other people have posted photos in the reviews, and barely functioned to flush. We really enjoyed exploring the ship as it has a fascinating history, and the chowder house and Promenade cafe serve good food, but they probably need to invest $millions to update all the rooms to modern standards. Presumably more expensive rooms are better and a novelty experience feels more satisfying, although we found staying aboard was a convenient way to explore and we don’t regret staying, I would keep your expectations in line with the room price. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

It's the Queen Mary!!! But......

Aug 18th, 2019

Oh how I sooooooooooo wanted to stay here, and oh how the experience of the ship was fantastic, but the hotel side, well another story. Reception was up a lift and on the ship which was a nice touch and was generally good. We had room B319 with a superb harbour view through two portholes. So you can see the history of the ship, but in fact this is a downside to the hotel. The list: two light switches in our room not working, the handle to our bathroom was broken, the aircon control was hanging off the wall, carpets throughout the hotel had black gaffer tape on them where the carpet has worn, externally one set of metal steps had what I classed as severe metal fatigue - looked unsafe and surprised they are still open!! And finally external planks were in a poor state, some replaced/covered by chip board?? There was no robes or slippers and no complimentary water - it was $2 a bottle!! It was so nice to wander the whole ship and see some of the exhibits. The bar was nice and had some great views, but was expensive, a beer and wine $25. I loved every minute on board this ship, but it needs a substantial investment to bring it back to it's former glory, or else it may just become a distant memory. Sad, but so wanted to score it more, but can't. Such a lost opportunity. TRIPADVISOR.COM USER 

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