The Reach, A Waldorf Astoria Resort

1435 Simonton Street | Key West, FL 33040-3116  [SEE MAP]Key West, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Nice, but below expectations

Jun 16th, 2019

The hotel has 5 floors, I was on floor 5. During my stay 2 of 3 elevators were out of service and there was no sign of anybody working on them. I reported that my experience was below expectations and Gethro replied "I will let my team lead know". That's it. Another couple was overheard "Yes, this place is definitely a Reach". Overall the location and property are nice, but it's nowhere near 5 stars and the value for what you pay is not great. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Don’t vacation in the Keys in June

Jun 14th, 2019

Chose The Reach in Key West for its private beach. An influx of very smelly seaweed and brown water made the beach unusable. The hotel is expensive and in need of a renovation. Very run down. Charge a $45 per day per room Resort Fee for services we paid for and tipped for. Would not stay here again or visit the Keys at this time of year again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great but aging...

Jun 14th, 2019

The overall experience was great, and the hotel grounds beautiful, but the hotel is showing signs of age and wear. A refresh is badly needed to maintain the Waldorf Astoria quality that comes with teh brand. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

See the property for yourself

Jun 13th, 2019

My husband and I checked in today and I was very apprehensive about my hotel choice, after booking and later reading reviews. However, the staff has been so polite and helpful. The room was very clean and updated. New bath fixtures, nice bed, nicely working amenities. The pool is nice and very quiet. The beach has seaweed, but the white sands are still plentiful for soaking up the sun. I am pleased with my choice and would stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect location and amazing staff

Jun 13th, 2019

Just returned from a 4 night stay at the Reach in Key West. This was my first time in Key West and wanted to enjoy a "non-kid" vacation with my girlfriend. I had concerns, based on the reviews, about the hotel rooms. I contacted the hotel back in January and Ernest Romo (EJ) promptly replied to my email. EJ informed me that there were 3 hotel rooms that had be renovated and they were demo rooms for the upcoming renovation starting in August. EJ went out of his way to make sure we got one of the renovated rooms, and it did not disappoint. The interior was very modern, nice couch area, bed was very comfy, and the bathroom was really wonderful. The staff at the hotel were amazing. Besides EJ, shout out to Jesse down at the beach, cool dude, always making sure we were setup at the beach or pool. The wait staff was also excellent. They have this great system that they have a pager for the wait staff. Works quite well and drinks were extremely good. We ate at the onsite restaurant for breakfast twice. They have a nice brunch menu on the weekend, smaller plates, really liked that option. The pool, albeit small, was clean and not overcrowded at all. The beach, again not big, but plenty of room, was clean. However, there was a TON of seaweed, which the Reach tried to maintain by cleaning it daily. This isn't a Reach problem, Key West in general had this problem. To the point they closed certain public beaches. The smell wasn't good at all. However they groomed the beach daily, but there was just so much seaweed. Was better to get out there in the afternoon, wasn't as bad. Overall it was just a great stay. Highly recommend renting bikes from the hotel, that is how we got around Key West given the lack of parking for cars. We also checked the sister hotel Casa Marina. Only the pool area. The place is massive and the pool needed some TLC. Nice wait staff as well, but so glad we stayed at the Reach. The Reach is more of a boutique hotel as compared to the Casa Marina. TRIPADVISOR.COM USER