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at the The Redbury South Beach
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Perfect hotel and staff
Jun 29th, 2020
Awesome hotel and very helpful staff. Frank helped us out with booking and our check out time, super helpful guy. Also the pool is pretty cool and the room was clean and comfortable beds were nice. We loved the over all vibe and location. TRIPADVISOR.COM USER
Worst hotel I’ve ever booked
Jun 8th, 2020
Do not book this hotel! They’re currently closed to date and are still accepting bookings on their website and third party sites for the same day. After you book, they’ll wait until the check in date and email you that the Redbury hotel is still closed and offer you a room at their sister hotel, the Iberostar Berkeley instead. It’s a complete bait and switch! I booked a 710 sq feet room at Redbury and they tried to offer me a room at Iberostar Berkeley that are 310 sq ft max. When I called them to reject their offer and get my refund, the reservation agent claimed the Redbury is open. I was already in Miami and stopped by the Redbury and there are chains on the door and an electrical cord hanging from the tree. They were definitely not ready to be open but waited until the last minute to notify me. They tried to claim that I couldn’t cancel because it was past the 24 hrs policy, even though their hotel is not open!! Since then, the hotel doesn’t pick up their phones and doesn’t respond to any email. They’ll send you an email 17 hrs before check in to switch you to a random hotel, but can’t check/respond to emails when you want a refund. They’re a bunch of crooks. I’ve never seen this type of behavior from a so called 4 star hotel. Do not give them or the Iberostar Berkeley any business. TRIPADVISOR.COM USER
Perfect location !
May 3rd, 2020
The best location in south beach if you are not dishing out $$ for beachfront. One block from the beach , surrounded by all the restaurants and bars (most which are open 24hrs). Beach chairs and towels at the Delano beach spot is included , umbrellas and cabanas are extra $. Access to the Delano hotel gym as well. This hotel is a small boutique hotel , beautiful decor , not too busy , front desk staff always smiling and asking if you need any help. Rooftop is a great spot. Nice size pool with lots of loungers , hammocks , umbrellas. There is a bar up there too with a bartender on Friday/Saturday evenings only. The rooms are small but you are not spending much time in your room anyways, and the bathrooms are beautiful with an amazing rain shower head! The room doors are extremely heavy and loud so you can get woken up by your neighbours leaving their rooms , and by the maids and other guests talking in the hallways , but that would be my only complaint about this hotel. Would return. TRIPADVISOR.COM USER
Mar 27th, 2020
Fabulous hotel in a great location. Staff friendly and helpful. Cocktails on the rooftop were amazing. Room was clean and stocked with yummy munchies. Can’t fault it in any way. Stayed in the midst of the covid-19 outbreak to sadly had to leave early. TRIPADVISOR.COM USER
Another good stay
Mar 14th, 2020
Stayed for 3 nights and have to say the staff on reception are really helpful and also Miguel who is always smiling. Rooms are comfy and roomy with super size bed and very good linen. Can’t say breakfast that good actually as everything was too cool which was a shame as the wait staff are super friendly and helpful. It’s a good place to stay as it’s position is great. TRIPADVISOR.COM USER
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