The Reef at Atlantis, Paradise Island

1 Casino Drive N-3728 | Paradise Island  [SEE MAP]Paradise Island  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Disppointing Service Ahead of Trip During Global Pandemic

Mar 25th, 2020

So we had a trip booked for April 14th. Held out until monday with hopes we could travel still. Finally called to try to REBOOK at Atlantis just to find the rates for the dates we now have available are DOUBLE what we paid. Would NOT refund us even though we are in the middle of a global pandemic and lockdown. My wife spent over an hour and a half on the phone and finally had to take the resort credit or lose our money. Then today 48 HOURS later they offer refunds. I spend an hour myself on the phone to find out since we "took the refund" (because the USA wouldn't even let us back in if we left), they would not grandfather us in. Very disappointed and asked to speak to a manager. The supervisor got on the phone and stood firm and said the office was closed and i could not speak to anyone else at this time. Asked when the office was open and she said MAY 15th!!!! so they are leaving a select few available while the rest of the office leaves them to deal with call after call? doesn't seem right by their employees and definitely not right by a potential customer who tried to do the right thing only to be taken advantage of in a monumental global situation. So extremely disappointed! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A bucket list-extravagant over the top place you need to do ONCE with older kids!

Mar 20th, 2020

Everyone who can go should go ONCE. In candor, we arrived just as the Coronavirus pandemic took off. The Pros are the waterpark and beaches with clear water, aquatic life and soft sand. Nice walks to lighthouse and sculpture. The river and slides had easy to get tubes being at 10% of capacity (tough with crowds I am sure) The aquariums and the DIG are Disney-esque. The dolphin experience was great. The food was tasty, shareable with many restaurants on site. The Point was the best. The place is so big and spread out the buses' drop off is good. The REEF was extremely nice. Great fitness center. Many great photo ops all over. The Royal is like a Vegas hotel. Stop at a grocery store to get some snacks and alcohol so as to not have to buy as much there The Cons: This place is expensive. Dolphin Cay charges $18 for 25 minutes to only stand on the beach. Expect to spend about $85 including 12% VAT and a 15% automatic gratuity for lunch for 4. A paddle board at Poseidon's Lagoon is $45 for 25 minutes. To quote a worker, "Nothing is free here, Man!!" Plus $84 per day resort charge on top of the room charge. Most workers who were there did not help unless asked. They did not know as much as I would expect of a place like this .They closed down some slides and pools on our 4th day given low capacity. They were trying to make the best with limited staff, but at this price point you can deliever more.. Overall we had a great time. Remember to take your upfront cost and then add 27%!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great stay

Mar 10th, 2020

Overall happy with the stay. Room was as expected - clean and like photos. Shuttle was convenient and nothing really too far away. Beach was very good and not too crowded PS check your final bill upon checkout for anything unusual TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not 5 stars

Mar 8th, 2020

It’s been years since I’ve been to Atlantis and things have really went down hill. The check in was a huge pain and we somehow got switched to the most expensive tower the furthest away from everything so we ended up $500/night and walking all day back and forth from casino. There’s a very high number of rude employees who just don’t seem to have the time to help with directions or anything. Our room had cigarette butts and garbage on balcony. The overall grounds aren’t great but it was really windy so that might just be temporary. One thing that bugged me a lot was sanitation. Public restrooms were worse than airports. There were almost no hand sanitizer stations which is nuts with coronavirus and flu season. The good was the water park, I would come back for that but for the rooms it’s just not worth it. I’ve stayed at better roadside interstate hotels in the USA. Not to mention the jacked rate for goods and taxes which I’m not sure where all that money goes because Nassau has never been all that clean of an island. Someone is getting rich. I’m going to try Hyatt next time and maybe just get the swim park pass at Atlantis. Also not sure how much sense it makes to have paper straws but then have smoking in casino. I guess ocean animals are more important than people. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Atlantis the Reef

Mar 5th, 2020

Excellent hotel and overall resort. For us it seemed wherever we wanted to go (restaurant, bar, etc) was always at one of the other hotels. Shuttles were frequent though so wasn’t too much of an issue. TRIPADVISOR.COM USER 

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