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The Reserve at Paradisus Palma Real

Playa de Bavaro | Punta Cana 23000  [SEE MAP]Punta Cana  [SEE ADDRESS]

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Family-friendly resort with a kids club, a family concierge, children's pools and more
Some past guests bemoan the subpar customer service
Families, listen up: This resort was made for you. The Reserve at Paradisus Palma Real in Punta Cana boasts that it was designed specifically for families. Not only do children stay for free at this all-inclusive property, but there are a Kids Zone, a family concierge and two family-friendly pools: one for advanced swimmers and a paddling pool for beginners. And that's not even the half of it. Typical activities range from face painting and movie nights to science workshops, magic shows and even mini Olympics competitions. But that doesn't mean adults are neglected. Parents can engage in workshops as well, including candle-, cocktail-, sushi- and even cigar-making courses. Plus, the property hosts live music in the evenings and a variety of dance and fitness classes. There is also the Yhi Spa, which covers more than 20,000 square feet of space. For meals, vacationers have their pick of 11 restaurants that serve everything from pizzas to poolside tapas to fresh seafood. But keep in mind, meals and drinks from the adults-only Passion by Martín Berasategui cost extra. Overall, past travelers praised the amount of food available, although some said menu options are limited and underwhelming at times. Others warned that the customer service is hit or miss and that accommodations here are dated. Standard suites feature neutral color schemes and come equipped with flat-screen TVs, balconies with hydromassage tubs, stocked minibars and free Wi-Fi access. Family Conciege suites boast extras like kid-sized bathrobes and slippers, evening milk and cookies, baby amenities, video game consoles (upon request) and bath toys.
Punta Cana
Hotel Class
Property Type
All-inclusive resort, 190 rooms
Primary View
Traditional, Modern



  • 5.0Hotel Class
  • GOODCritic Rating


U.S. News analyzed more than 30,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings.

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Critic Reviews

Other Awards

  • AAA/CAA Four Diamond Awards 2019


With fewer than 200 suites, this family-friendly section of Paradisus Palma Real all-inclusive offers a serene, luxurious environment. The property offers sprawling grounds, meandering pathways, and upscale amenities such as a top-notch spa, yoga, and a seemingly never-ending pool area; couples will find that the well-behaved little ones here are hardly ever a bother.

Other Awards

  • AAA/CAA Four Diamond Awards 2019

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 9208 have reviewed the The Reserve at Paradisus Palma Real, giving it a rating of 4.5, on a scale of 1-5.

Tripadvisor Travel Rating: 

Tripadvisor Travel Rating: Tripadvisor Traveler Rating 4.5 based on 9208 reviews 4.5 (based on 9208 reviews)

Guest Rooms

The Reserve at Paradisus Palma Real's suites are spacious, with living rooms, dining areas, separate bedrooms and balconies or terraces that are equipped with two-person whirlpools. Decor is understated with dark wood furnishings and marble flooring. Amenities include sofa beds, stocked minibars, two flat-screen TVs, coffee makers and full- or king-sized beds.
  • All-inclusive rates cover in-suite Wi-Fi access, minibar items and 24-hour room service
  • Family Concierge suites offer kid-friendly minibar items, evening milk and cookies, baby amenities, bath toys, kid-sized bathrobes and slippers, video game consoles (upon request) and access to a concierge who can assist with arranging family activities and dinner reservations

Standard room size807 square feet

  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Internet
  • Wireless internet
  • Free internet
  • Fee for internet usage
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

Set on the Dominican Republic's famous Bávaro Beach, The Reserve at Paradisus Palma Real is an ideal setting for coast-loving families. The property is notably quieter than other resorts in the area, but guests have full access to the main Paradisus Palma Real Golf & Spa Resort, where more action takes place. The resort's private stretch of sand features calm, kid-friendly waters and more than a mile of natural coral reef.
  • About 10 miles northwest of Punta Cana International Airport
  • Shuttle to beach available 24 hours a day
  • 24-hour valet parking
  • 24-hour self-parking (free)
  • Airport shuttle
  • Car service (free)

Within walking distance of:

  • Bus stop
  • Restaurants
  • Movie theater
  • Train station
  • Beach
  • Theater
  • Subway/metro stop
  • Grocery store
  • Shopping


The resort offers 11 distinct dining options, including the Mediterranean-influenced Aqua, the Japanese-inspired Mizu Restaurant, a poolside grill and Gabi Club, which offers an all-day international buffet. Additional options range from a steakhouse to a snack bar. The property's all-inclusive rates cover meals and drinks at all of these eateries. The high-end Passion by Martín Berasategui and the Italian-focused Palazzo only permit adults, while the formers also costs extra. Multiple bars are available as well.
  • Additional restaurants at adjacent sister property
  • Free 24-hour room service

Number of restaurants11

Cuisine TypesBuffet, Asian, Italian, American

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • free breakfast


The Reserve at Paradisus Palma Real's pool complex is expansive, with plenty of lounge chairs both in and out of the water. The separate children's pool area features waterslides, characters and a variety of water toys. A wading pool is also available for toddlers and babies. The resort's private stretch of Bávaro Beach is especially popular thanks to its gentle waves.
  • Private beach area with concierge service for Family Concierge guests
  • Complimentary nonmotorized water sports equipment, including kayaks, windsurfing boards, boogie boards and catamarans
  • Lap pool
  • Wading pool
  • Lazy river
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas
  • Pool bar


The on-site YHI Spa offers massages, body treatments and hair and nail services, plus a thermal circuit complete with a Turkish bath, a Finnish sauna and a cold plunge pool. Some treatment areas are especially rustic with indoor-outdoor capabilities, wooden interiors and thatch roofs.
  • Open daily from 8:30 a.m. to 8:30 p.m.
  • Changing rooms, showers and lockers
  • Thermal circuit part of all-inclusive rates; treatments incur an extra charge

Services offered:

  • Massage
  • Facial
  • Body Treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


Specializing in family amenities, The Reserve offers the expansive and complimentary Kids Zone (and Baby Zone) for children between the ages of 1 and 12. Young guests can partake in themed parties, puppet shows, arts and crafts, science experiments and movie nights, as well as outdoor activities like climbing on a rock wall and jumping on a trampoline. Teenagers can also take advantage of age-appropriate amenities, such as video game consoles and nonmotorized water sports equipment. Families who stay in a Family Concierge suite enjoy additional perks, such as access to a private beach area and a lounge with kids snacks, 24-hour family concierge service, escort service to the kids club and in-suite baby amenities, bath toys and children's minibar items.
  • Babysitting services can be arranged for a fee
  • Children's pool with waterslides and shallow baby pool
  • Kids Club
  • Free Kids Club
  • Fee for Kids Club
  • Cribs
  • High Chairs


Located within the YHI Spa, the resort's fitness center comes equipped with cardio and weight-training equipment. The property also offers a variety of activities, workshops and entertainment shows for the whole family. Adults can sign up for complimentary yoga, Pilates and dance classes or work up a sweat on the beach volleyball or tennis courts.
  • Available fitness classes include yoga, Pilates and spinning
  • Free loaner kayaks and windsurfing boards
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)


The property offers computers in the lobby for guest use. The greater Paradisus Palma Real resort complex also features a total of seven meeting rooms, including the full Convention Centre with 1,500 square feet of space.

    Number of meeting rooms7

    • Business center
    • Meeting rooms
    • Meeting and event planners available


    Couples often tie the knot at the Paradisus Palma Real, where venues range from the beach to waterfront gazebos to a stylish ballroom. A full planning team is available to coordinate event details for ceremonies, receptions, honeymoons and even proposals.
    • Wedding and honeymoon packages

    Maximum wedding guest capacity770

    • Hotel hosts weddings
    • Outdoor space for weddings
    • Wedding planners available

    Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know. If you are interested in obtaining a badge to display on your website or in other media, please contact us.

    Find the Best Price

    at the The Reserve at Paradisus Palma Real

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