The Resort at Schlitterbahn

305 West Austin St. | New Braunfels, TX 78130-4113  [SEE MAP]New Braunfels, TX  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Best Waterpark in Texas!

Aug 16th, 2020

Everyone at Schlitterbahn is always extremely nice and friendly! The home or treehaus we stay at are beyond beautiful, spacious, in a great location & has ALL the amenities that are required in a stay. Plus, the extra perks of staying there! Swimming after hours, movie for kids w/ snacks, discount at the gift shops and NO line when getting into the park TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Unsafe and unsanitary

Aug 16th, 2020

This place is over priced and I’m not even sure how they can pass any type of inspection. There was a cockroach on the wall and one in the toilet, nails and screws exposed on the wall. Our room was in the Wasser Haus and we shared a wall and door with the pizza place. The a/c temperature dial was broken and the room was hot all night even on the coolest setting. There was a curtain covering the hot water heater in the corner of the room so if you had kids, anyone can touch it and potentially get hurt. All night you could see headlights through the front window even with the shades drawn, and someone was running down the hallway upstairs most of the night. We changed hotels after 1 night. I could not recommend this hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Dee

Aug 1st, 2020

Very much a pleasant experience. Old and young alike enjoyed the park. All the employees were very friendly and helpful (from the operator that helped us with our online reservation to the check in and the park staff. Bottom line, very friendly staff. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent

Jul 24th, 2020

Hubby surprised me with a weekend getaway while our folks sat with the kids back at the RV park. Highly recommend this place. Covid precautions are practiced and taken seriously here. Five stars. Great staff. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Treehaus is great!

Jul 20th, 2020

We love Schlitterbahn! Our family of 7 stayed in the 3 bedroom treehouse (705). Pros: It is decorated so neat--like a treehouse inside too-- and so convenient to be in the surfenburg park. Loved how you get passes for all the days of your stay. Would absolutely recommend 2 night stay so you have the benefit of using the room during the day for lunch, rest, etc. Check in is at 4 and check out is at 11. It has a kitchen with pans, etc so you can cook. It was great to be here even during covid. As far as park goes, lines weren't too bad because of the covid occupancy limits. It was nice to be mask-free and feel free and normal in the majority of the park! Cons: Sadly only the 2 newer parks are open this year. Covid policies made it not as great as previous years. The Falls is our favorite and it is dry and totally closed as was the chute into lazy river. So sad. Lots of closed off entrances into pools, wave pools, etc to control traffic flow which is not good (but understandable with covid). Our treehouse didn't have enough cups, plates, bowls for our group. They should have enough in there for full occupancy of 12. There were 4- 6 of each of dining items. And no coffee pot or coffee cups! (Covid rule that makes no sense since there were allowed pans, plates, ice maker in frig.) The resort office wouldn't even give us cups even though a resort phone agent said they would. Also, the room card said check out was 12 but it was in fact 11. Bottom line: We'd stay again but were a little disappointed due to the issues we had given the premium price we paid. We look forward to coming again next year with every open and operational! TRIPADVISOR.COM USER 

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