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The WORST EXPERIENCE EVER
Nov 25th, 2020
Literally pick any other hotel! I stayed here for the weekend of my wedding and it’s the ONLY mistake I made that week! We asked for a trash bag 3 times and never received any help servicing the room. On our wedding night we had to search for a valet cart and bring up our own gifts after spending $900 a night on a suite. The manager drew was unapologetic and condescending. We are locals and picked this place due to the location and wonderful restaurant BUT trust me.. there are much better places. There is not wvoudj characters to convey the issues we had in our 3 day stay. Stay away!! TRIPADVISOR.COM USER
Nov 24th, 2020
I had the opportunity to stay at the Restoration a few weeks ago. Alyssa Anderson was incredibly helpful with our arrangements and made sure that we enjoyed our stay. I loved the aesthetic of the room as well as the rain shower head. Would highly recommend! TRIPADVISOR.COM USER
Surprise Birthday/Engagement Weekend
Nov 24th, 2020
The restoration went above and beyond in accommodating a big surprise birthday stay! Alyssa Anderson excelled in providing southern hospitality with an early check in (to set up balloons, cakes, and gifts), a complimentary bottle of wine to celebrate the big day, and later a bottle of champagne to celebrate an engagement. Thank you to the restoration for making an already amazing weekend incredible. TRIPADVISOR.COM USER
WORST Service I’ve EVER Experienced
Nov 1st, 2020
We have stayed in this hotel twice regretfully. During our first stay in September 2019, we were given the wrong residence and had to switch half way through our stay. Most recently, we were placed in a residence with no closets or bureaus. We finally relocated to a large one bedroom suite. Breakfast was never delivered because "we switched rooms". The first night of our stay there was a domestic dispute above us and the police we called. The following night the room next to us had a raging party. Only after four calls to the front desk from 1am to after 2am, were the police called again and the guests quieted down. The beds are rock hard and the pillows even worse. The management is down right rude. Honestly, the most disrespectful staff I’ve ever encountered. I will NEVER stay at this hotel again and suggest anyone avoid it at all costs. The fact that the hotel is marketed as a luxury establishment is a joke. TRIPADVISOR.COM USER
Oct 28th, 2020
We had the best stay thanks to Alyssa helping us with a ghost tour & where to eat and then Logan helping us with our bags & assuring us our truck was well taken care of. Mark was so fast bring our car when we left. Will for sure be back. TRIPADVISOR.COM USER
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