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at the The Rittenhouse
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Without a doubt, a 5 star experience.
Oct 9th, 2020
When our big 10th anniversary trip to Hawaii got cancelled due to current events, we decided to just stay local for a couple nights. The Rittenhouse Hotel provided a 5 star experience that really exceeded our expectations. We valeted the car, we were upgraded to a park view suite, and we were greeted with a bottle of champagne. It was excellent. The room was incredible. Everything was up to date. Truly classy. Our suite had 2 bathrooms, something I have never seen before. It makes life as a couple even easier. We ordered room service, watched Netflix, and truly relaxed. I had the in house florist deliver flowers to the room for my wife each day, it could not have been easier. We had a beautiful view of the park. Really enjoyed drinking coffee and enjoying the view in the morning. The area around the hotel and park was great for walking, coffee, and food. So close to center city, yet just far enough away. We can not say enough good things about our experience. If you are looking for class, romance, or a genuine 5 star Philadelphia experience, this is the place. Thank you so much for providing us with such an excellence experience. We will highly recommend The Rittenhouse Hotel and look forward to returning. The high rating and accolades are very well deserved. No aspect of our visit disappointed. Thank you. TRIPADVISOR.COM USER
Top Notch, As Always
Sep 15th, 2020
This hotel continues to impress. Great staff and beautiful room. They run very smoothly especially given these difficult times. The best location of any hotel in the city, across from Rittenhouse Square. TRIPADVISOR.COM USER
Aug 29th, 2020
This hotel was awesome before we even checked in. We booked a room online and then I called the hotel to check on what the covid policies were and what was open. I spoke with Ashley who was so friendly and accommodating. After speaking for a few minutes Ashley said she would take good care of us, and she delivered. Upon arrival Joe met us at the door and took care of our bags, got us to our room and settled in. The staff is fantastic. We were in suite R 8. A lovely king suite overlooking Rittenhouse Square. It’s very roomy with 1.5 baths. We were traveling with our daughter, so the sofa bed was already open. A short while after check in, A staff member brought a tray with 2 cold brew lattes, 1 root beer, a chocolate bar, and a coupon for a free movie! What a lovely touch. In room dining is available, however no other food service is provided. The pool and fitness center are closed. We chose to eat out. Currently there are so many options for outdoor dining. Several side street around the square are blocked off for dining. Hand sanitizer is available all throughout the hotel. We valet parked, however there is local parking if you choose to self park. Excellent location, excellent hotel. The park still has a fair share of homeless. Almost everyone outside/on the streets wear masks. Everyone in the hotel wears masks. TRIPADVISOR.COM USER
Safe and Sound
Aug 14th, 2020
Forced from home isolation for evacuation The Rittenhouse Hotel was the only safe haven I could imagine and they came through again with a totally safe stay. Back home safe and no Covid. In room dining menu small but satisfying under the circumstances. Room super clean with extra cleaning and supplies. A/C didnt blow super cold and was quickly moved to new clean room. TRIPADVISOR.COM USER
Wonderful customer service...one of the best hotels to work with when planning for a group
Mar 15th, 2020
Outstanding customer service and the groups and meetings personnel are top-notch. I have worked with hotels to plan events for smaller groups for over 16 years; and to date, my experience with the Rittenhouse is hard to beat and we have not even held the event yet. Prior to contacting the Rittenhouse I contacted the Four Seasons at Comcast Center and had a very frustrating and unpleasant experience. From my very first communications, everything with the Rittenhouse has been positive. The site visit was very positive. We found all staff members to be extremely friendly, professional and accomodating. The rooms are large and well-appointed. The spa and fitness area has a pleasant atmosphere. We ordered room service because it was super bowl weekend. The food and service exceeded our expectations. Unfortunately, due to the panic over the coronavirus, we felt pressured to postpone the event which was to be held in less than 2 weeks. Yes, most merchants are making exceptions under the circumstances; however, The Rittenhouse responded within moments of my e-mail to them regarding our need to postpone and were very understanding. Immediately I received cancellation confirmations for all reservations, spa appointments and events onsite, and 100% refunds for all deposits. As soon as the world returns to normal, we will be rebooking our event at the Rittenhouse for sure! TRIPADVISOR.COM USER
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