The Ritz-Carlton, Cancun

Retorno del Rey #36 Zona Hotelera | Cancun, MX 77500  [SEE MAP]Cancun, MX  [SEE ADDRESS]

Courtesy of The Ritz-Carlton, Cancun

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at the The Ritz-Carlton, Cancun

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Each accommodation offers an ocean view
Meals served on-site are expensive

Most lodgers at The Ritz-Carlton, Cancun are wowed by the hotel's upscale atmosphere, especially in its common areas and 365 guest rooms. Decorated in tasteful neutral tones, the guest rooms come equipped with iPod docking stations, deep soaking tubs and furnished balconies or terraces overlooking the Caribbean Sea. The Ritz's signature elegance is also evident in the property's six dining establishments: Whether it's a grand dining room or a private canopied casita on the beach, guests are in for a decadent experience. And though some guests bemoan the steep price tags served with their meals, many say you should splurge for at least one meal here because the food is worth it. But The Ritz really shows its worth on the pool deck, with two pools, an oceanfront whirlpool and pool valet services. More active guests can strap on some scuba gear and take to the Caribbean Sea or practice their backhand with a pro at the Tennis Center. Located in Cancun's Hotel Zone, this Ritz-Carlton outpost is also part of the Marriott Bonvoy program.

Cancun, MX
Hotel Class
Property Type
Hotel, 365 rooms
Primary View
Neighborhood, Ocean
Traditional, Opulent, Modern
Best For
Couples, Groups, Families


  • 5.0Hotel Class
  • EXCELLENTCritic Rating


U.S. News analyzed more than 30,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings.

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See all hotels in Cancun »

Critic Reviews

Other Awards

  • AAA/CAA Five Diamond Awards 2019
  • Condé Nast Readers' Choice List 2018
  • TripAdvisor Travelers' Choice Awards 2018


The resort's romantic and luxurious vibe is ideal for couples looking to splurge. While the resort is undeniably grand, it's surprisingly unstuffy and young within the halls, out by the pool, and down by the beach (though some may feel interiors could use an update).



The Ritz-Carlton, Cancun is luxury down to the core. You'll have a difficult time peeling yourself from the beach, whether you spend the day swimming among the fishes or swaying in a hammock inside one of the hotel's private casitas while the 'Coconut Boy' mixes you a refreshing cocktail using local coconuts.

Forbes Travel Guide Five Star Awards 2018



Outfitted with crystal chandeliers, beautiful antiques, and oil paintings, this hotel's style is so European you may forget you're in Mexico.

Fodor's Choice



While surrounded by an ever-growing cadre of worthy pretenders to the throne, this reigning monarch of luxury resorts is still the one to beat.

Frommer's Exceptional

Travel + Leisure


Ritz-Carlton's only Mexican property is a hacienda-style retreat on a 17,000-square-foot beach area – the largest in the Hotel Zone. All 365 rooms have private balconies with Caribbean views, and specialized suites – including the Itzy, Bitzy Ritz Kids Rooms (targeted at new parents) and the tony Club Level Rooms (a veritable hotel within the hotel) – allow guests to custom-tailor their experiences.

Other Awards

  • AAA/CAA Five Diamond Awards 2019
  • Condé Nast Readers' Choice List 2018
  • TripAdvisor Travelers' Choice Awards 2018

Guest Reviews

A hotel's guest rating is calculated using data provided under license by TripAdvisor. A total of 3415 have reviewed the The Ritz-Carlton, Cancun, giving it a rating of 4.5, on a scale of 1-5.

TripAdvisor Travel Rating: 

TripAdvisor Travel Rating: TripAdvisor Traveler Rating 4.5 based on 3415 reviews 4.5 (based on 3415 reviews)

Guest Rooms

The Ritz-Carlton, Cancun's rooms feature light blue, white and gray color palettes with wooden furniture, metallic finishes and balconies or terraces with ocean views. Feather beds with Egyptian cotton sheets, flat-screen TVs and stocked minibars come standard in all accommodations. In the marble bathrooms, guests will find walk-in showers, separate soaking tubs and double vanities. For separate living rooms, walk-in closets and powder rooms, travelers can upgrade to one of the property's suites. And in Club Level rooms and suites, visitors will enjoy access to an exclusive lounge and concierge services, plus free in-room Wi-Fi.
  • Cobalt Residential Suite has private beach area and swimming pool
  • Ritz-Carlton Suite's terrace offers a Jacuzzi
  • Daily $40 resort fee covers Wi-Fi access, valet parking and shuttle service, among other amenities
  • Baby amenities available upon request

Standard room size435 square feet

  • Internet (with fee)
  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Wireless Internet
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

The Ritz-Carlton, Cancun is located in the city's Hotel Zone between the Caribbean Sea and Nichupte Lagoon. The property sits within walking distance of shops, restaurants and a grocery store and offers direct beach access. Area attractions like the ruins at El Rey Zona Arqueológica and the Museo Maya de Cancún can be found less than 4 miles away. Rental cars and airport transfers can be arranged through the hotel's concierge.
  • Approximately 11 miles northeast of Cancun International Airport
  • Valet parking included in daily resort fee
  • La Isla Shopping Center situated about a mile away
  • 24-hour valet parking (free)
  • 24-hour self-parking
  • Airport shuttle (with fee)
  • Car service (with fee)

Within walking distance of:

  • Grocery store
  • Movie theater
  • Theater
  • Shopping
  • Bus stop
  • Train station
  • Subway/metro stop
  • Restaurants
  • Beach


Six restaurants – including The Club Grill and Fantino, both AAA Five Diamond Award winners – are housed at The Ritz-Carlton, Cancun. At The Club Grill, diners can savor fine dining fare, and at Fantino, guests will find modern Mediterranean cuisine. For a more casual atmosphere, the hotel offers the Japanese-inspired Sushi Bar, the Mexican-influenced El Café Mexicano, the beachside Casitas and the poolside Caribe Bar & Grill. Other dining options include The Culinary Center, where cooking lessons and a chef's table are held.
  • Themed buffet dinners occasionally offered at El Café Mexicano
  • Room service available 24 hours a day
  • Some booking packages include select meals
  • Cocktail lounge located on-site
  • Kid-friendly cooking class available

Number of restaurants6

Cuisine TypesBuffet, Mexican, Asian, Italian, American

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • Free breakfast


Two free-form pools are available at The Ritz-Carlton, Cancun, both of which are surrounded by lounge chairs and umbrellas and offer ocean views. A pool valet offers snacks, water and towels daily from 7 a.m. to 6 p.m. At the beach, guests can reserve a beach cabana with lounge chairs, a hammock and beachside service for an additional fee. An oceanfront whirlpool is available as well.
  • Private beach area and swimming pool included in Cobalt Residential Suite
  • Three-day scuba diving course includes two-hour session in hotel pool
  • Free boogie boards available
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lap pool
  • Wading pool
  • Lazy river
  • Seasonal
  • Indoor
  • Outdoor
  • Indoor/outdoor combo
  • Pool bar
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas


The property's Ritz-Carlton Spa has multiple treatment rooms, plus Vichy showers, steam rooms and relaxation areas with whirlpools and plunge pools. Offered spa treatments include massages, facials and body wraps and scrubs. Specialty services like couples massages, Mayan-inspired treatments and teens facials are also available. At the property's hair salon, guests can enjoy hair and nail services, makeup applications and waxing treatments.
  • Spa and salon open daily from 8 a.m. to 8 p.m.
  • Beachside massages can be arranged (additional fees apply)
  • Spa welcomes guests 16 and older
  • Spa retreat packages offered
  • Select room packages include spa services

Services offered:

  • Massage
  • Facial
  • Body treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


The Ritz Kids day camp at The Ritz-Carlton, Cancun offers hourly, half-day and all-day programs for kids ages 4 to 12. Available activities include treasure hunts, traditional Mexican games and arts and crafts projects. On Friday and Saturday nights, kids can attend the Kids Night Out program, which is held from 6 to 10 p.m. and includes dinner and indoor and outdoor activities. From May to November, children can participate in the hotel's Baby Turtle Release program. Through the program, turtle eggs are safely moved to a protected area until they hatch; hotel staff then release the hatchlings into the ocean.
  • Kids club open daily from 9 a.m. to 4 p.m.; fees start at $16 per hour
  • Children's menus offered
  • In-room Itzy Bitzy Baby Room amenities like cribs, changing tables and miniature hangers available upon request
  • Baby proofing kids available
  • Kids club (Fees vary)
  • Cribs
  • High chairs


The fitness center at The Ritz-Carlton, Cancun features cardio and strength-training equipment and free weights, plus men's and women's locker rooms, a steam room, a sauna and a yoga studio. For a fee, guests can participate in fitness classes like sunrise yoga, beach walks, Pilates and IRONMAN training. Outside, travelers can reserve one of the property's tennis courts. Tennis lessons, clinics and tournaments are offered as well.
  • Fitness center open daily from 6 a.m. to 9 p.m.
  • Personal training sessions can be arranged for a fee
  • Fitness classes offered Mondays through Saturdays upon request
  • Tennis courts open daily from 7 a.m. to 7 p.m.
  • Tennis court reservations must be made at least 24 hours in advance
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)
  • Bicycles
  • Tennis (with fee)
  • Guided runs
  • Paddle boats
  • Motor boats


A staffed business center with computers, printers and fax and copy machines is available at The Ritz-Carlton, Cancun. The property also features 27,000 square feet of convention space. Eight interior rooms are available, including the 11,200-square-foot Ritz-Carlton Ballroom and a 14-person boardroom. The largest venue can accommodate up to 1,100 attendees for theater-style events or up to 900 people for receptions. The hotel's beach can also be used for business functions.
  • Audiovisual equipment and on-site catering can be provided
  • Beach has space for up to 700 guests
  • Translation services available

Number of meeting rooms8

  • Business center
  • Meeting rooms
  • Meeting and event planners available


The hotel's ballrooms, beach and pool decks are available for wedding ceremonies and receptions. The largest wedding venue is The Ritz-Carlton Ballroom, which can host up to 770 guests for banquet-style affairs and up to 900 guests for receptions. Wedding packages are not offered, but couples can coordinate details like catering, ceremony decor and spa services through the property's wedding planners.
  • Up to 700 people can be accommodated at beach
  • Audiovisual equipment available

Maximum wedding guest capacity900

  • Hotel hosts weddings
  • Outdoor space for weddings
  • Wedding planners available

Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know. If you are interested in obtaining a badge to display on your website or in other media, please contact us.

Find the Best Price

at the The Ritz-Carlton, Cancun

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.