The Ritz-Carlton, Chicago

160 E Pearson St at Water Tower Place | Chicago, IL 60611-2308  [SEE MAP]Chicago, IL  [SEE ADDRESS]
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Courtesy of The Ritz-Carlton, Chicago

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Guest Reviews

TripAdvisor Traveler Rating 5

Air show

Aug 18th, 2019

Great hotel Great service Great club lounge Great spa The Italian restaurant in the lobby of this hotel is Spectacular. Great appetizer is great food great service. Swimming pool area has been remodeled and is amazing TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Another great stay

Aug 17th, 2019

Yes we were treated with another spectacular stay at the Chicago Ritz. Staff always polished, professional and highly efficient. The room was nicely appointed. The bed and linens to die for. Only had cocktails in the lounge. It’s growing on me as I still miss the old lounge overlooking the windows. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome

Aug 17th, 2019

Stayed her with my best friend and her daughter. Beautiful room and in a perfect location if you're thinking about visiting Navy pier. Stay on the concierge level and have breakfast with a view of the Hancock. Staff members were extremely helpful and friendly. Housekeeping did a wonderful job cleaning the room and restocking the bathrooms. Very generous sized toiletries. Liked that we could stream Netflix as well. Spa was beautiful and the staff there were awesome as well. Used the pool each night we stayed. Can't think of one single thing that was bad. Would definitely stay here again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointed

Aug 16th, 2019

We arrived around 9PM to our hotel Room after being the Whole day on the water, The reservation was for A king size bed, (we were a Couple), We did not even think to verify with the front desk agent that we are actually getting a king size, when arrived at the room it was 2 Queen size bed, What about a couple standing in front of the check in desk Made him decide to give us this room, Once we got to our room it was to late and to tired to start switching rooms around 9:30 PM at This point. The beds Mattress were extremely uncomfortable even for one person, since that what we ended up during for the rest of the night. Get A better Mattress, And when the reservation is for a king size bed, and a couple is doing the check in together, at minimum you ask if we want a queen size bed. After all this is the Ritz Carlton TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

They earn their reputation!

Aug 16th, 2019

I do not regard myself as a world traveler but, this property and this team are simply top notch! They own the hospitality business like true bosses!! Stay at this property with Club Level amenities and you will not be disappointed. Best concierge services I have seen anywhere! Like a last minute dinner reservation for two at a five star with a personal greeting by the restaurants General Manager!? Like it or not, that is what you will receive here. I didn't need to know what all to do in Chicago because they truly did know! TRIPADVISOR.COM USER 

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