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at the The Ritz-Carlton, Dallas
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Jan 16th, 2021
This is my second time staying here; this one a longer stay than the first. One can never go wrong at a Ritz a Carlton, albeit some are better than others. The staff here are terrific as with All the Ritz properties. My only complaint is the shower pressure is ridiculous. It angers me when hotels/chains restrict the water pressure to save money in the guise of being “green” earth friendly. A comfortable bed, clean room, friendly staff and great shower are what make a great hotel. I stay at lots of five star hotels and the water pressure is pathetic at this one. Not a dealbreaker though, I still would return again. TRIPADVISOR.COM USER
Wonderful Place to stay In Dallas
Dec 29th, 2020
A great property to stay in Dallas. Miss the Mavericks games. Covid measures in place makes you feel comfortable. Great location with city views. Good dining options within the hotel. Friendly staff and clean comfortable rooms. As always the washrooms are impeccable with the nicest amenities. TRIPADVISOR.COM USER
Outstanding hotel and service. Staff are wonderful.
Dec 14th, 2020
Had a fantastic four night stay over Thanksgiving. Staff were very helpful and make this hotel five star. Suite was great as was room service. Wonderful car service and location. Everything is a little different because of COVID but no compromises. TRIPADVISOR.COM USER
Dec 4th, 2020
Don’t anticipate a typical Ritz experience here. Two nights. Seems personnel just came off furlough from a Courtyard by Marriott. Needed bell man assistance for check out at 7:15 AM on a Thursday morning. No bell staff on duty! Nobody! Front desk attendant said to me, “we don’t offer that service at this time, not until 8:00AM! Pardon us for needing to check out on a business work day. The hotel won’t warn you in advance about what services you would expect, but are not offered! If you have a lot of gear, or if you are elderly, or have any mobility issues, I hope you don’t have to deal with Ritz Dallas front desk. No hospitality training or supervision. Correct, not a typo. No bell assistance at full service hotel. It was too early in the AM to ask for, or expect, any hotel services, in a Ritz Carlton. Front desk attendant had zero hospitality ingenuity, while two doormen stood outside idle waiting to open doors for people. Front desk attendant never apologized for no services at the full service Ritz. She watched while multiple trips were made to retrieve luggage. She did not so much as offer me a luggage cart!I canceled subsequent reservation for this weekend at this hotel. Front desk agent dutifully processed the cancelation without saying absolutely anything whatsoever, in any effort, none, to make things right. Our project there goes through March and that conduct and terrible service results in big loss of room nights from us in this hotel. Hospitality rookies in this hotel. Discerning hotel guests will be much better suited and more comfortable in any number of other Dallas fine hotels. This property and its operations bring discredit to the Ritz brand. A Courtyard by Marriott service model is about par with Ritz Carlton Dallas. It starts at the top with supervision, (none) and training, (even less). The General Manager should be replaced and a true hospitality professional should be hired. The hotel needs to be staffed by Ritz quality professionals. This was a total disappointment. Not a full service operation. They should not be open until ready for prime time! Doug Rose TRIPADVISOR.COM USER
Great Stay! Amazing Service
Nov 11th, 2020
I've stayed at many, many Ritz Carlton's and this one (in my mind) has the best service! Each person working at this location is on top of it. They make sure it is a 5-star stay throughout and to make your trip amazing. The pool has a nice view with great drinks, and the lobby is quite the site! Everyone is friendly and the valet is very quick. I would certainly recommend staying at this hotel in Dallas. I think it is the best hotel in Dallas! Great location, great people - it doesn't get much better! TRIPADVISOR.COM USER
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