The Ritz-Carlton Key Biscayne, Miami

455 Grand Bay Drive | Key Biscayne, FL 33149  [SEE MAP]Key Biscayne, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Name: Ritz Carlton Category: Marriott +

Aug 17th, 2019

Long is gone the old Ritz Carlton glamour. I was there recently and I will try to give facts, more than a judgement. Pros: - no doubt, the location which is great, as always, The hotel is located on a beach where it is possible to swim in warm water, without being bothered by waves. - a decent main restaurant. Nothing exceptional, but quite decent. - Nice premises, with several pools (one was closed for renovation during our stay) - Decent separate shower in the bathroom. - Marble tiling on bathroom floor Cons: - We've known this hotel for a long time. It was recently renovated (same style as the Ritz in Sarasota), but not for the best. Now, there is a small, not to say tiny bath tub, with only one row of tiling around it. One sink only. - separate toilet in bathroom, but I did not yet find the right way to close the door. Everything is so tight that it is almost impossible without climbing on the toilet seat. However I found out that it is technically possible provided one is not thicker than 1 inch. - Ridiculously inefficient furniture for a ***** hotel. There is a dresser (with TV on top) with 3 doors. Mini fridge, Coffee machine and glasses take all room. No drawers at all. With my wife, we did not know where we could put our shirts. This is worth of a ** or *** hotel at best. - amateurish service at the restaurant. Nothing really pro, albeit kind and somewhat helpful. - the Cantina restaurant staff looks like fast food personnel. Overall, it is obvious this hotel is targeting a different market niche than some years ago. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Chippy

Aug 16th, 2019

I found the staff to be really friendly the food was excellent best food I tasted from any chippy on Dudley road and the place that really clean the hygiene looks really good and I spoke to with respect TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Vacation Ever

Aug 12th, 2019

We were so impressed with the service, the hotel, the restaurants, the beach, the pool area, the location of the hotel....We loved our stay so much that we decided to make this hotel our family vacation stop next year (and hopefully for years to come). I actually told my husband “it’s as if the staff thinks ahead of what a guest needs and does it beforehand”! Best vacation - hands down! Thank you Ritz @ Key Biscayne! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Fantastic room and view

Aug 11th, 2019

Just completed a one night stay at the Ritz Carlton in a club oceanfront room which was absolutely fantastic. The views from the room were incredible with great opportunity to see the sunrise as well as some sea life splashing around in the early morning hours The staff was very friendly from the bellman all the way up to the concierge manager. The only negative aspect was the club food in the evening was absolutely terrible and not living up to the Ritz brand the food was cold it was bland and very boring. breakfast in the morning was very good as it should be. The property is definitely top notch and lives up to the Rich brand I just need to improve the food selection in the hotel when I stay there again absolutely. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Go for the Service and View

Aug 11th, 2019

We just returned from the hotel and loved the fabulous service. An amazing welcome gift sitting in the room, a chocolate shell with mini desserts ( it was our Anniversary). Club floor had delicious food offerings and champagne was always available. Breakfast always had fruit, waffles, bacon, oatmeal. Lunch had a panini press & meats for make your own. Fun inventive salads such as watermelon arugula. Dinner provided interesting appetizers such as pork belly, beet tartar, and lobster Mac n cheese. They also had a kid chicken strips/ fries pan. Also, free morning coffee delivery if staying on club floor, just dial room service. Beach set up was very accommodating, but very seaweedy area. Kayaks and wave boards are included for 1 hour. Complementary Treats such as mini mojitos are offered on the “adult “ side of the beach. Pool was small but nice. Fairly crowded, possibly because adult pool under construction. Good service at pool/beach provided by Lucy. Sunscreen and aftersun both readily available at pool stand. Scoops and Dune both closed during our stay. Minor annoyance is that you could not enjoy coffee or champagne on balcony due to construction noise. Comfortable beds and linens. Everyone from valet, bell stand, housekeeping, pool/ beach staff, and Club lounge staff went above and beyond to make our stay special. TRIPADVISOR.COM USER 

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