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at the The Ritz-Carlton, Laguna Niguel
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Nov 26th, 2020
We went to stay on our anniversary. We asked to switch rooms. The said no problem and that it would take about 5 minutes. We waited and waited and waited. We finally called and the said they will be right up. Still we waited. then we called and nobody answered the phone. Then I walked all the way down ( the elevators are far from the room where we stayed). They finally said they send someone up. The bellman finally showed up. I don't like being lied to. Ground swere nice. Hotel was nice. Very disappointed in the service. Ruined our anniversary. TRIPADVISOR.COM USER
Wonderful Experience at this Property - celebrated daughter's 8th birthday
Nov 20th, 2020
My wife and I experienced our first trip to the Ritz Carlton Laguna Niguel. in celebration of my daughter's 8th birthday This was our first visit and we are already in love with the property. We stayed for 1 night and without a question, the service was exceptional. The hotel staff seems to make EVERY effort to attend to your needs. The front desk staff Ana, Bria, Koryssa, Angie, and Chandler made sure that our stay would be a memorable experience and they delivered. The staff definitely went well above and beyond during our stay. I didn't expect all the extras including having a complimentary room upgrade. My daughter received a gift bag in our room as soon as we entered. Wow! We enjoyed breakfast, lunch, and dinner at the Raya. James K. was such an amazing host. We had such a wonderful experience dining at the property. I have stayed in many 5 star properties and the Ritz Carlton Laguna Niguel definitely will stay in our hearts for many years to come. PROS: Immaculate Customer Service Wonderful Staff Rooms are Very Clean and Spacious Comfortable Beds Delicious Superb Food CONS: None I highly recommend the Ritz Carlton Laguna Niguel and we will definitely be back. TRIPADVISOR.COM USER
Bucket List Stay
Nov 16th, 2020
Having never stayed at a Ritz, we had high expectations for service and surroundings. The hotel location cannot be beat. We arrived around 3:00 and we were received with “welcome to the Ritz Carlton” which I loved. The lobby is pretty and somewhat understated. The flower displays are very well done. We had hoped for an ocean view upgrade but our garden room overlooked the small pool (room 3005). The service was good, however it wasn’t over the top. People were very helpful. The highlight for us was sunset at the fire pit. Stunning view and not crowded. We dined in the hotel and ordered a dinner of small plates (swordfish dip, lobster tacos, ceviche and shrimp). All fantastic and honestly not as expensive as I had expected. The service at dinner was top notch and the waiter was very friendly. If you like wine, buy it by the bottle (I was slightly surprised that I had to ask for the wine by the bottle list - and that it was just stapled together pieces of paper) The hotel room was very nice with cool lighting and accents. Some of the furniture has seen better days (again surprised by this) as shown in photos. Bathrooms are gorgeous, however the shower curtain liner was stained pink. Check out, valet and baggage were all very well done and professional. All in all, it was a good stay. The location and the views made up for some of the unexpected things that we experienced. We hope to one day stay there again. TRIPADVISOR.COM USER
Nov 1st, 2020
We had a fantastic stay for our honeymoon especially thankful to Alex Baxendale and his team. Everything was perfect and they went extra miles to make sure the best stay for our honeymoon. We are looking forward to staying there soon. TRIPADVISOR.COM USER
Oct 26th, 2020
We arrived at the property and welcomed with the biggest smile by CATHERINE at front desk. She wished my wife Happy Birthday as this trip was a surprise for her and she upgraded us to an Ocean view room with amazing view of the Ocean. Catherine made our trip special and my wife was wowed by her friendly and sincere welcoming to Ritz Carlton. We had dinner at 180 Blue. Tommy our server was great and the food was excellent, but the best was the view we felt like we were in Monaco. Raya was an amazing experience as well our server Joel gave us tips of the local area and recommended few must see local spots like the Top of The World which we went hiking. We had an amazing time and will be back with kids in our next visit. Thank you team Ritz Carlton . TRIPADVISOR.COM USER
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