The Ritz-Carlton, Laguna Niguel

One Ritz-Carlton Drive | Dana Point, CA 92629-4205  [SEE MAP]Dana Point, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

What’s with the Dogs?

Feb 18th, 2020

This is a great hotel in an awesome location but..... I couldn’t believe it when I saw people bring their dog into the restaurant we were eating at. What has the world come to. Ironically the beautiful Salt Creek beach just below the hotel does not allow dogs. Most concerning is the thought that our room may have been inhabited by dogs previously when I found a pet menu in our in-room dining menu. Am I on my own? I would choose a dog free location ahead of a smoke free environment any day. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Like No Other Place in the World

Feb 17th, 2020

Staying in a hotel like this is a true privilege. The grounds are luscious with ocean views and fresh florals through the hotel, but the standout for me was the service. I have stayed at one other Ritz before, Bacara at Santa Barbara, but Laguna Niguel showed me the epitome of hospitality excellence this weekend. Check-In: Upon check in, the valet staff offers you water as they take your keys and load up bags. At the front desk, I was treated as if I was expected, acknowledges for my Marriott loyalty status and offered a long stem red rose and champagne. From this point on, I knew this would be an unforgettable weekend! The Room: As we entered our room we realized Melissa, the guest relations coordinators, had organized a balloon and gift for our babymoon. An hour later we also received a plate of pineapple - my current craving! The room was also upgraded with a stunning view of cliffs and ocean. I can not thank her enough for organizing this. As far as I’m concerned, she is a fabulous asset to the company! The Club: We upgraded to the club lounge and OMG it took this stay to another level. Penni was so kind and effortless in her customer service. We were so in awe of the fact the every staff member continued to ask if there was ANYTHING they could do for use the extent of our special requests were avocado for our breakfast. We also saw Alexis many times throughout our stay, constantly working hard with a smile and asking what more he could do. Dale and Colleen were more friendly faces we saw in the lounge. If you have the ability to upgrade to the club level, do it. It gave us an intimately luxurious experience in a large hotel. The Grounds: If you’re done walking the grounds, playing on the beach, or roaming the spa and shops - feel free to take the shuttle to nearby Laguna Beach or Dana Point. Shout out to John who gave us an impromptu golf cart ride back up to our room from the beach path :) Overall Ritz Laguna Niguel is an exceptional stay that we plan to revisit over the years. Even on a busy Valentine’s Day weekend, the hotel ran smoothly. I can not thank the ladies and gentlemen of the Ritz enough for giving us so much excitement and relaxation in one memorable weekend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Beautiful location, beautiful hotel but rooms are old

Feb 17th, 2020

This is a beautiful resort with spectacular views of the ocean. Everything was handled efficiently and everyone was very friendly. My room was clean with a very comfortable bed. The room and especially the bathroom were old though. No separate shower, ie. standing in the bathtub with a curtain.... Restaurants are great. Everything very very expensive though. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Love the Ocean View & incredible staff!!

Feb 13th, 2020

I have stayed at this hotel four times and always have had the best treatment the most friendly faces and people and willing to go that extra mile! I’ve always stayed at club level and the concierge staff is just the most loving and caring people. They go that extra step to make sure that your stay is incredible and it always has been. Thank you Penny, Mary, Dean, Colleen, Mercedes and everyone else that is on the staff at club level. Also because we don’t have a car, all of the valley people are incredible and too numerous to mention because you were all fantastic as the door people and everybody they always great Mark Wilkinson and I with a smile and will go that extra mile!! Thank you and looking forward to my next visit🐬 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Had delicious dinner both of us

Feb 11th, 2020

My wife and myself enjoyed at the bar delicious dinner.Server Alfanzo was wonderful we ordered Wine and Salad for appetizers, salmon with vegetable and bread along with was warm and healthy.Ken server also take good care of us.Bar atmosphere is very pleasant ,so we enjoy having conversation with bar tenders. TRIPADVISOR.COM USER 

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