The Ritz-Carlton, Lake Tahoe

13031 Ritz-Carlton Highlands Court | Truckee, CA 96161  [SEE MAP]Truckee, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

First stay

Nov 15th, 2020

This was our first stay at this property and we were a little concerned with the mixed reviews. The property is absolutely beautiful with a remote scenic location. We did have a few issues during our stay but the front desk staff resolved everything onsite. We will return again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

“Wedding Bells in the midst of Covid “

Nov 14th, 2020

First time this year at a Hotel; in the year of the Pandemic.😷 I was Very pleased to see all the precautions taken for guests. Masks required Everywhere in the hotel. The room was very clean , And all possible ways to maintain the Quality of our experience while there ; made us feel safe & comfortable. The Restaurant Manzanita’ is fabulous! We ate all our meals there except one night of room service. We drank lots of champagne and enjoyed our honeymoon. My only critic is that the walls are quite thin , so we could hear everything in the next room. Also, I’m not sure of the normal policy of Dogs in the hotel , But we saw Many dogs in the lobby... with the inclosed spaces I became very congested and sneezing. Otherwise ,we would definitely return! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

First weekend out from Covid-19

Nov 12th, 2020

Driving up to the hotel from Sacramento easy drive. Valet did a great job with getting our bags and taking us to the front desk and then the problems stared. The room we reserved was over sold for the weekend and they gave us 2 queens beds with no mountain view and the room we got was following part bed was not made and bath wastebasket was on the bathroom counter and the phone was following off the wall. It was not the Ritz Carlton way! After a back and fourth with no help ! The Asst. GM Bibin bent over backwards for us and got our room we were paying for. I will go back because of Bibin. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

stay for skiing/snowboarding for 20-21 season? Be aware

Nov 12th, 2020

The new epicpass reservation system makes the skiers only be able to know if he/she can secure a day slot the Wednesday before the weekend (3 days in advance). but the "flexible rate" of the hotel is 14 days. This means it's very likely the customer will lose all the money (which is super expensive in the season) if the day is sold out, or stay but not skiing. Why not make your flexible rate be flexible enough or work with the ski resort give your customer guarantee the date of the stay? I had to cancel my weekend reservation because of that since the hotel management seems have no idea the offset here or dosen't care. very disappointed TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

3-Star Property pretending to be a Ritz Carlton

Nov 11th, 2020

I should have read the reviews first, or the numerous follow ups from management on all these similar complaints below that appear to be nothing but placating. DO NOT STAY HERE - This is not a 5-star hotel. Booked with American Express Fine Hotels & Resorts specifically for the automatic room upgrade benefit, not to mention noon check-in, guaranteed 4:00pm checkout, complimentary breakfast for two, and resort credit. Had multiple un-booked 4-bedroom, 3-bedroom, 2-bedroom etc. suites/ rooms upon check-in, but we were not upgraded to any of them. To be honest, there wasn’t much enthusiasm from the front desk staff or pride taken in being part of the Amex FHR program. The room we received had: *no coffee cups, *not enough bathrobes for the number of guests, *broken desk lamp, *broken Nespresso machine, *broken WC door and toilet seat lid that SLAM, *no shower amenities, *the fireplace barely put out and flames, *breakfast “credit” was insufficient to cover the cost of two guests. In addition, no one would answer the phones when calling from the room to get these issues fixed. We went down to the front desk to see where we could get food and was told that all the restaurants onsite were closed, and had to push for other options. The staff seemed unequipped. Finally backup arrives and we were told we could order room service, but the menu is only on the TV in our room, and they close in 15min so we need to hurry. The one thing that was decent was the valet and baggage attendants - their service was friendly, though not worth the $55 Valet charge. Throw in the $150 pet fee, plus the in room dining charge, plus the $139 breakfast coupled with all the room issues - not a good experience, and this hotel is NOT A FIVE STAR property. Should have booked the Hyatt for half the price. Very disappointing. TRIPADVISOR.COM USER 

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