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at the The Ritz-Carlton, Marina del Rey
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A fish rots from the head....
Feb 28th, 2020
A good GM is the lodestone of a good property. The finest GM's are visible, caring, hospitable presences in their properties. They are the soul of a hotel with the staff taking their lead from them. It would appear, from my experience, that the GM of the Ritz Carlon, Marina del Rey, Tony Mira is not such a GM. In fact, the discourtesy of the General Manager of the Ritz Carlton Marina del Rey, Tony Mira, is without compare. After over two decades of travel, it takes a lot to shock me. Rudeness still does though every single time and that is what was exhibited by the leader of this property. It is little wonder that the service standards of his staff are so lackadaisical and lacking in even the very basics. My sincere recommendation would be for you to stay elsewhere. TRIPADVISOR.COM USER
Feb 25th, 2020
Hubby and I have stayed at the Ritz Carlton Marina del Rey many times now. We have had such outstanding service, a comfy and cozy room with a view of the marina, and our favorite Nespresso coffee in our suite. For these reasons, I was compelled to write a review. Gabby at the front desk is a wonderful asset to the Ritz Carlton. Her outstanding customer service skills make for a warm welcome when we arrive from our International trips. She is always on point and makes us feel so welcome. Guillermo has such a kind and outgoing personality when he helps us with our bags. He is a pleasure to talk too. Arely in the club lounge always remembers us and makes us feel so welcome and special. Jessica and Lily, also in the club lounge, go out of their way to welcome us. They are always willing and eager to bring us a cup of coffee, or serve us a glass of wine, cocktail, etc. We enjoy our time in the club lounge. Impeccable service with a smile. Thanks to all mentioned for always providing impeccable service. We will be back TRIPADVISOR.COM USER
Just a regular hotel experience
Feb 23rd, 2020
On previous stays in Marina Del Rey, we have stayed at the Marina Del Rey Hotel, but on this occasion based on previous stays with Ritz-Carlton we decided to give the Ritz-Carlton Marina Del Rey a try, and based on this stay we will be returning to the Marina Del Rey Hotel. The hotel is not bad, it just did not meet the expectations I had from previous Ritz-Carlton stays. The room was average in size and decor, and the bathroom was like any good four star hotel, with a shower over the bath tub and a shower curtain. I always expect a walk in shower from a luxury hotel brand. Our check in was pretty bad also, admittedly we did arrive 35 minutes before the 4pm check-in time, however we were kept waiting until 4:20pm, which I’m sure would have been longer had I not gone up to reception to ask again if our room was ready. There was some sort of conference going on in the hotel, which they used as an excuse for the delay in getting the room ready, but should I really be inconvenienced because the hotel is full, surely more staff should be on duty. Positive things about the hotel, the staff are very friendly and very professional, the valet guys were extremely efficient, the Asprey toiletries, a Ritz Carlton staple, are lovely, and the Nespresso machine is a god send in a morning. Like I said, this is not a bad hotel, it just is not a 5 star luxury hotel and not as good as other Ritz Carlton properties. The Marina Del Rey hotel is most definitely better value for money. TRIPADVISOR.COM USER
Feb 15th, 2020
I thought I’d visit another Ritz-Carlton for the weekend. This time in Marina Del Rey. Service overall was good. Staff was friendly, girl at check in was pleasant, bell hop was professional, housekeeping was friendly with a smile. The room was nice but quite dated. No privacy door hanger in our room. Door knob to closet fell off when we tried to open the door. This was probably my first stay at a 5 star hotel where there were no slippers in our room. I had to request them. Similar to other reviews, items near the espresso machine were dusty. We ordered room service during one of our evenings. Food delivery time was decent. Food wasn’t impressive. The cake we ordered was so dry and not satisfying at all. Walls were extremely thin in my opinion. There were two girls staying in the room next to us, and we could easily hear their conversations like there wasn’t even a wall separating us. The positives about the hotel is the location is close to LAX, and the marina. It’s also close to Venice and Santa Monica without all the riff raff and tourists running around. Great views of the waterfront too. There’s also a tennis court and basketball court. Loved the music playing from the tennis courts Sunday at noon. Apparently it was a throwback to 90s dance music that day. I’d rate this hotel 4.5 stars at best but definitely not a 5 star. I stayed at the Ritz-Carlton Dove Mountain a week earlier, and wouldn’t have recognized they were sister hotels. The brand consistency was lacking. The rooms didn’t feel luxurious at all and price not worth the value. It fell short of expectations. TRIPADVISOR.COM USER
Ritzy Bitsy Service
Feb 12th, 2020
This Ritz is conveniently located to everything LA and close to the airport. It is situated on the huge man-made marina which has the LA lavish life on display, not far from the homelessness crisis of the area. While it is a beautiful property in an amazing location, it is missing the Ritz service from check in to check-out. You could get such service at any tree or fours stars properties around. The bespoke service has gone missing. However, I want mention that management is attentive to customers when issues are brought up. I was pleasantly surprised by the level of service received from Asaf, who was ready and eager to assist. Breakfast is very common. It is more like a three star Marriott. The spa us very small and not up to par for a luxury property. The pool area is nice, however, we observed people who seemingly came from outside. We noticed children in the jacuzzi who were freely urinating there. This property is a nice one, but needs great improvement service wise. Also, they really need to up their game in terms of how they treat elite Bonvoy members. Not much recognition here. Ritz Carlton needs to change its anti-elite members policies. Period! TRIPADVISOR.COM USER
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