The Ritz-Carlton, Naples

280 Vanderbilt Beach Road | Naples, FL 34108-2371  [SEE MAP]Naples, FL  [SEE ADDRESS]
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Courtesy of The Ritz-Carlton, Naples

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Guest Reviews

TripAdvisor Traveler Rating 4

Thumbs Up

Jan 26th, 2020

Spent two nights here. Service was the customary level expected from a high end resort. Everyone from the valet, doorman, bellman, room attendant, to front desk staff were pleasant and professional. The hotel is in good shape and the grounds are in good shape as well. The only half eyesore for me was a swampy looking (green water area) between the resort and the beach front. Will I return? Yes TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good but not 5 stars

Jan 26th, 2020

The view, location and service are terrific however, we shared twice that we had ants in the guest bathroom and then later also on the desk near the coffee maker. The first request they had a Maintence person come but next day they reappeared. Upon reporting the second time and the added location we received no reaction from the front desk. She said “ok, thanks”?!?! And proceeded to send us the bill. This is a very nice hotel and too expensive for this type of problem and lack of response. Really disappointed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Excellent cuts of steak

Jan 26th, 2020

Good steak selections. Anything here is expensive mind you. In terms of the quality of the end result, I would not put it at the Ruth Chris level. But you won’t be disappointed. Very good service with a pretty diverse staff. I liked that about this restaurant. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Christmas Dinner

Jan 26th, 2020

I went here for Christmas Dinner and oh boy is it a treat. I went with a large family group including a teenager. The lobby area was stunning with an enormous tree as a backdrop for some memorable family photos. as we walked through to the dining area we had to stop for another photo opportunity by the decorated fireplace and again to listen to the musician playing in an ice sculpture setting. As for the food... out of this world and only matched by the delicious cocktails. Our champagne was continually topped up, plates cleared quickly so we could head back to the buffet for more. We really dressed up for the occasion and I was a little miffed why some guests were just in jeans. It took a little of the polish off the occasion. Staff were lovely. I knew that we were at one sitting and they had another sitting coming in but that became more evident as we were enjoying our desserts. We were offered coffee by no less than 3 servers who seemed under pressure to hurry us along. Wish we had booked for the last sitting so we could have taken a little more time. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

beautiful ocean front views

Jan 25th, 2020

stayed at the ritz on a business trip with my husband. greeted right away friendly staff. was given good champagne as we checked in very nice. our room was comfortable and tastefully decorated. the bed was super comfy. great ocean view from our room. we ate at terrazza each morning and had dinner there one night. had drinks at dusk. food drinks and service were great. the buffet is really a great deal for the options. the pool is heated outside which is nice when we were lucky enough to be there at a 9 year record low temps! they also provide sunscreen of multiple spf so if you forgot yours don’t spend 19.00 in the boutique!! it’s located by the towels in several places. they also gave us hand warmers lol. andre poolside was great. very attentive. the beach access is a little long but comfortable walkway and the beach itself has baby powder white sand and is close. just lovely. they were doing glass blowing poolside which was neat. had a great visit. TRIPADVISOR.COM USER 

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