The Ritz-Carlton New York, Westchester

3 Renaissance Square | White Plains, NY 10601-3001  [SEE MAP]White Plains, NY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Impeccable

Oct 1st, 2020

I stood for a 3 day weekend. Service was impeccable. Parking is $30 a night. Clean. Rooms were huge! Bathrooms were huge! Modern design. Staff was wonderful. They comped me for chocolate covered strawberries since I was celebrating a birthday. I can’t wait to return. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great for a weekend trip

Jul 23rd, 2020

I stayed here over a weekend and was quite happy with the stay. The staff and service was on point and made the hotel stand out. It might be the nicest option in Westchester. The rooms were large, modern and elegantly designed. The hotel felt is one of the newer styled Ritz Carltons (not traditional as most would expect). It was not too far away from Blue Hill restaurant and walking in the vicinity was fine. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Daughter’s 18th Birthday

Feb 21st, 2020

My daughter wanted a beautiful visual for her social media along with having a great time for her Birthday !! We had the greatest Front Desk person Marcel she was AMAZING! She made my daughter feel so welcome and she was always smiling and pleasant. My daughter brought to for her closet friends and the had an amazing time. They say by the fireplace and made sure to take advantage of every beautiful element the hotel had to offer. They are into fitness so the beautiful rooftop pool along with the large fitness center just put the icing in the cake. The most amazing memories were made this birthday. Also another special thanks to David the Front of House manager who spoke to me before check out was just as amazing! I will definitely be back! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Daughters Birthday

Feb 20th, 2020

We visited for my daughters 6th birthday just to get away and have a special night with her. Daniel B at the front desk made sure that happened from the moment we arrived by upgrading us to an executive suite upon arrival. Our daughter was so exited when we got to the room and she saw the large suite. He then sweetened the night by sending up birthday cupcakes for all 3 kids. What great customer service! When making a special trip and putting in money and time, it’s so nice to have the experience match up. Thank you Daniel! Because of you we will be sure to visit again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Valentines weekend

Feb 16th, 2020

This was our first time staying overnight and trying the accommodations at the Ritz in Westchester. We have been there many times as guest for dining, but never stayed in there accommodations at this location. As we were checking in we had a warm welcome by the door man who served us with two glasses of champagne. The front desk was also very professional and nice upon arrival. We had checked into our room and I have to say it was quite clean and spacious. I had expected it to be more updated, as the carpets were quite worn and furniture was outdated a bit. As we returned back from a evening of dining and spa treatments we had discovered our room very cold,and the heat was not working properly all into the night. Also, the sink in the bathroom was clogged with some other things that needed to be addressed. We were quite disappointed that this was a issue and had not been inspected prior to arrival to make sure everything was up to par. We reached out to management and are hoping this will be addressed and we will be compensated for the issues that took place during our stay. The best part of our holiday weekend was the incredible massage at the spa, and dinner we had at the lounge. The food and service was impeccable, and it was romantic having the fireplace right next to us while dining. Joel and his co workers are very professional and accommodating with there hospitality. This is one of the reasons why we like to go there to dinner regularly, and come for a night out. I’m not sure if I will come to stay there overnight again, but we will definitely return for a night dining at the lounge. TRIPADVISOR.COM USER 

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