The Ritz-Carlton Orlando, Grande Lakes

4012 Central Florida Parkway | Orlando, FL 32837-7662  [SEE MAP]Orlando, FL  [SEE ADDRESS]
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Courtesy of The Ritz-Carlton Orlando, Grande Lakes

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at the The Ritz-Carlton Orlando, Grande Lakes

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Guest Reviews

TripAdvisor Traveler Rating 5

VIP Treatment

Oct 11th, 2019

I would like to congratulate all the staff on their outstanding job in making us feel like VIPs. Every single staff member with whom we interacted, including the valet, check in staff, housekeeping, & servers & bartenders, provided exceptional service, & we are beyond satisfied with our treatment. The attention to detail was impressive; the staff addressed us by name & anticipated all our needs. I’d like to give a special thanks to Jose Pablo Vivaldi Rivera. We look forward to staying there again soon. Highly recommended! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Up to standard if you don’t count Valet

Oct 6th, 2019

I had a wonderful stay here and thought the rooms were clean, decorated well and were quiet. The only part of the stay that my husband and I dreaded was waiting for the valet. Although we called down 10 min ahead we still had to wait another 10 to get the car. I am not a complainer (as you see in my other reviews) but really cannot see the justification in Valet pricing when the service is not up to par. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Birthday staycationing

Oct 6th, 2019

We went here for a Staycation. It didn’t disappoint. The grounds are lovely. The rooms are beautiful. The service is outstanding. Everything is $$$ but it’s the Ritz, so that’s expected. You can also use the facilities at the JW which is a nice perk (their lazy river is amazing). We enjoyed this place so much that we plan to be back for my husband’s birthday in March. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Exceptional quality and customer-focused service

Oct 2nd, 2019

The exceptional quality and commitment to customer service is evident from the moment we walked into the Ritz-Carlton Grande Lakes. We have stayed at a number of properties in Orlando, and the Ritz is, by far, the best and exceeded our expectations. We stayed there for seven nights in September, 2019. I was attending the CREW Network Convention, which was being held at the Renaissance at SeaWorld, a sister Marriott property. Unfortunately, because we wanted to add on a few relaxation days to the conference trip, we weren’t able to book for the full week at the Renaissance. Fortunately, the Ritz was able to accommodate us for the full week . . . and amazingly, at less than the conference rate at the Renaissance! Yes, there is the $38 per day resort fee, and the requirement to use valet parking which adds a bit to your bill, but on balance we feel that we were blessed that we ended up at the Ritz. The beauty and elegance of the Ritz’s public spaces and the lovely extras even in its smaller, resort-view guest rooms (which is what we were in) has made me a committed fan of the Ritz brand. I have stayed at 3 or 4 Ritz-Carlton properties in the past, but not since Ritz became part of the Marriott family. I personally think that the Ritz is now better than ever! What never changes is the commitment of the Ritz staff to make their guests feel welcome and comfortable. I am recovering from a recent back injury, and needed to use ice packs on a daily basis to help with my discomfort. The Ritz moved a small refrigerator with a freezer in our room so that I could keep my ice packs chilled. They also brought me a yoga mat from the fitness center for use in our room. Each night, when we got back from dinner, the staff at the lobby bar went into the closed First Brew facility to pour me four large cups of hot water for my nightly Sleepytime tea, neti pot, and apple cider ablutions. They provided all of these extras on a complimentary basis during our stay. That’s what I call exceptional attention to detail and a profound respect for its guests. Another big plus is the ability to use the JW Marriott amenities (like the lazy river, which my hubby loved), bikes, and the driving range, which are included in the resort fee. (Be sure to pack a polo and appropriate golf attire, or you won’t be able to use the driving range.) Personally, I loved my daily swim in the Ritz’s enormous pool. (One minor quibble. The day we checked in, I called down from our room and asked if I could swim laps at the salt water pool at the Ritz spa. I was told that it wasn’t available unless I was using the spa for services. Imagine my surprise when we were checking out to learn that the spa pool was open to Ritz guests who weren’t using the spa from 5-9 am. Since I swam early a couple of days, I would have loved to have known from the outset that the spa pool was an amenity I could have used during my stay, because I would have altered my schedule to try to swim early each day before my conference sessions started.) All in all, I can’t say enough good things about the Ritz-Carlton Grande Lakes. If you are looking to inject an extra note of class in your next Orlando trip, do yourself a favor and stay at the Ritz! The exceptional quality and commitment to customer service is evident from the moment we walked into the Ritz-Carlton Grande Lakes. We have stayed at a number of properties in Orlando, and the Ritz is, by far, the best and exceeded our expectations.We stayed there for seven nights in September, 2019. I was attending the CREW Network Convention, which was being held at the Renaissance at SeaWorld, a sister Marriott property. Because we wanted to add on a few relaxation days to the conference trip, we weren’t able to book for the full week at the Renaissance. Fortunately, the Ritz was able to accommodate us for the full week . . . and amazingly, at less than the conference rate at the Renaissance! Yes, there is the $38 per day resort fee, and the requirement to use valet parking which adds a bit to your bill, but on balance we feel that we were blessed that we ended up at the Ritz. The beauty and elegance of the Ritz’s public spaces and the lovely extras even its smaller, resort-view guest rooms (which is what we were in) has made me a committed fan of the Ritz brand. What never changes is the commitment of the Ritz staff to make their guests feel welcome and comfortable. I am recovering from a back injury, and needed to use ice packs on a daily basis to help with my pain. The Ritz moved a small refrigerator with a freezer in our room so that I could keep my ice packs chilled. They also brought me a yoga mat from the fitness center for use in our room. Each night, when we got back from dinner, the staff at the lobby bar went into the closed First Brew facility to pour me four large cups of hot water for my nightly Sleepytime tea, neti pot, and apple cider ablutions. They provided all of these extras on a complimentary basis during our stay. That’s what I call exceptional attention to detail and a profound respect for its guests. Another big plus is the ability to use the JW Marriott amenities (like the lazy river, which my hubby loved), bikes, and the driving range, which are included in the resort fee. (Be sure to pack a polo and appropriate golf attire, or you won’t be able to use the driving range.) Personally, I loved my daily swim in the Ritz’s enormous pool. All in all, I can’t say enough good things about the Ritz-Carlton Grande Lakes. If you are looking to interject an extra note of class in your next Orlando trip, do yourself a favor and stay at the Ritz! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Short, Wonderful Business Stay

Oct 2nd, 2019

I recently stayed at this hotel for one night during a two-day business meeting. My team arrived in the early morning, and our rooms were ready a few hours later, which was extremely convenient. The room that I was assigned was occupied and upon notifying the front desk, I was reassigned to another room/upgraded to a suite, which was lovely! The rooms and the grounds of the hotel are clean and gorgeous. Our meeting went smoothly, thanks in part to the meeting staff there who accommodated our every need. But I also have to recommend the staff in general - everyone I came across that worked there was extremely helpful and friendly. The food served during our meetings was delicious. I highly recommend this property. TRIPADVISOR.COM USER 

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