The Ritz-Carlton Orlando, Grande Lakes

4012 Central Florida Parkway | Orlando, FL 32837-7662  [SEE MAP]Orlando, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Great conference/business trip

Apr 21st, 2019

Attended a Conference earlier in the week and the rooms were fantastic with a great view of the lake. The breakfast and lunch at Norman’s was fantastic. Was given a 4 PM check out since I was platinum. Pool was great and warm and it was connected to the JW Marriott facility as well. The lazy river was nice too. Only downside is that you aren’t close to shopping but I believe the hotel had shuttles to other places like the Disney Parks. Also a great spot to bring family along as well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic stay

Apr 21st, 2019

We stayed in a room with a resort view for the weekend. Everything was amazing. Our bed was so comfortable that I really didn’t want to get out of it. We ordered room service twice and ate at Bleu poolside twice. All of our meals were great. The pool and grounds were beautiful. There is so much to do for adults and kids. Service was excellent - very friendly people. We will be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Decent 5 Star; Not Polished

Apr 15th, 2019

Arriving late in the evening from a flight, it took almost 30 minutes to get checked in, only people at the counter. Manager didn't seem to care that the lady helping us was struggling until he found out we were booking a suite and not a standard room. Offered to credit me some Bonvoy points as a result of the inconvenience, lame. Was impressed by the amount of activities and catering to children they do here, very awesome. Service all around at the hotel was good, not great. Valet service is slow. Were ignored multiple days and times by valet staff for whatever reason. Calling down to have the car brought out still took excessively long, even when they were clearly not busy. Room was dated but clean. Housekeeping staff did an excellent job, every day. Food onsite is sub-par. The cafe in the lobby serves a lot of pre-packaged garbage and it's incredibly overpriced. We went offsite most of the time for fare as everything we tried at the onsite restaurants was not good. However, we had some late night room service and the filet steaks were delicious. Bed was sagging in the center and clearly needs to be replaced. Sleep was not that good during our stay. Woke up feeling groggy each morning. All in all, it's definitely a 5 star. However, for a little more, I could have gone to the Four Seasons, which is where I'll be going next time I'm in town. Four Seasons is always polished, the fine details are always taken care of. Not the case at this Ritz. Price of stay was not justified. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fabulous!

Apr 14th, 2019

We stayed here and had delicious meals, and we went on a gorgeous kayaking trip! We went to Disney and Epcot and the rooms were awesome! Oh, and how could I forget the most beautiful pool I've ever seen!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Top Notch Service

Apr 11th, 2019

The grounds are large and well kept. I am impressed with the overall service and attitude of the employees at the Hotel. They will go out of their way to help you. Small example I needed to find a conference room and rather than just direct me, the associate led me all the way there. My only complain was the Valet Parking charge was high, but, they will get your car quickly when you call down and let them know you are coming for it. I went in and out several times and did not have to wait. TRIPADVISOR.COM USER