The Ritz-Carlton Orlando, Grande Lakes

4012 Central Florida Parkway | Orlando, FL 32837-7662  [SEE MAP]Orlando, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5


Jul 13th, 2020

Beautiful property situated perfectly to visit all the nearby parks. With my kids and we had such a sweet time. Would love to visit again. I live in Orlando but this place always exceeds my expectations. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Always the best in service and comfort!

Jul 11th, 2020

What more can I say. This is my third stay at this hotel. Every time we stay here, the entire staff excels at the “wow” factor. This trip was very special to us. It was the last leg of our road trip celebrating our 25th wedding anniversary. It all started at the beginning. The valet team are very warm in welcoming us to the property. The bellman were extremely courteous and assisting us with our luggage. The front desk associate,Judy was super helpful. Loved her smile and professionalism. The rooms are still my favorite. They are spacious including the bathroom. You could spend some serious time in the shower. It is very hot with great pressure. The beds are so comfortable, it was hard to get out of it. Next, the pool area is very relaxing. Love the entire staff. Huge thank you to Samantha. She remembered us from last year and the stories we shared with her. That is someone who knows her guests. Check out is a breeze. Hopefully, who reads these at the Ritz, can recognize both Judy and Samantha. The hotel is very serious in keeping their guests and staff safe during this pandemic. They are constantly sanitizing everything and the staff is all wearing masks. The worst part of this hotel is leaving. You are treated with such class, you want to recheck in. I would not even stay at a different property the next time we are in Orlando. We look forward to our next stay at the best resort in Orlando, The Ritz Carlton Grand Lakes. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Weekend of 4th of July-dangerous

Jul 6th, 2020

I want to start this review with the positive first. The room was clean . Housekeeping did an excellent job preparing the room for our arrival. The best staff member was Georgia who was excellent at check in and throughout my stay. She heard my concerns and was able to help. Nicholas also was very helpful taking a charge from my bill that did not belong to me. Thomas from the pool restaurant was also very nice. Now what’s really important during this pandemic.- masks, safe distance, no crowds. Unfortunately this location is dangerous if you are looking for feeling safe during these very difficult times . As a health professional, I felt that the guests completely ignored the signs around the property asking for mask use. I felt like the staff was overwhelmed and scared to impose their own rules putting themselves in great danger and consequently putting people like me in danger too. Guests gathered at the pool in crowds.. no distance whatsoever . I observed all of this from my balcony since I did not get out of my room at all when I realized how out of control the guests were. I literally stayed in my room the whole time only going down three times a day to walk my dog and buy food. The forth of July celebration was in my opinion out of control . People everywhere, not wearing masks, together in big gatherings .. ignoring once more the signs and the staff. I wrote an email to the managers and they replied with kindness and promised to address my concerns with their superiors. On my last night ( stayed for three nights) there was a guest smoking marijuana in his balcony and on a different balcony a woman was maybe drunk screaming to her husband. Sincerely I did not expect this from a Ritz. I have stayed here before and did not have this experience. I tried calling downstairs to report those guests but they did not pick up so I did not insist. If you are planning to stay here and you are concerned about COVID 19 please call and ask if they addressed these issues before you come. I feel very sad to write such a review but I felt it was necessary to do it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Bad experience but fantastic staff

May 12th, 2020

My husband and I travelled here in December of 2019. We were extremely excited to stay at this property is it something we usually wouldn't be able to do. The property itself was amazing beautiful, clean and very welcoming. However the problem started to happen as we began to settle in our room. Our room was amazing, we were so happy with it, it was large and clean. But the issue was the lack of soundproofing. Our downstairs neighbors were very drunk, screaming about sports. We called and told the staff, they knocked but the neighbors would not answer. Our room was moved at 11pm, but the room we were put in did not have a light in the fixture of the lamp, the bedding was bunged up and it was not as large or as tidy as our original. Come 1am, being unable to sleep due to the poor quality of the bed, I asked to be moved again. We were moved to a suite, it was amazing but no time to enjoy it as we had to catch a flight in the morning. The staff were stellar with all of this, and they took off all charges, however, we stayed on points anyway, and they were not given back to us. We were really excited to stay there, and as much as we loved the staff, our experience was ruined. We don't know if we will ever be able to have the opportunity to stay there again, as it is slightly above our price range. The major positive to bring out of this experience however is the staff. They are awesome, friendly and caring. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding service and hotel

Mar 23rd, 2020

Every single member ofn the staff is totally focussed on excellent and warmth and it made the visit truly wonderful. The facilities are excellent and the pool and surrondings terrific. I highly recommend a walk to the farm close by. TRIPADVISOR.COM USER 

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