The Ritz-Carlton Reynolds, Lake Oconee

1 Lake Oconee Trail | Greensboro, GA 30642  [SEE MAP]Greensboro, GA  [SEE ADDRESS]
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Courtesy of The Ritz-Carlton Reynolds, Lake Oconee

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Guest Reviews

TripAdvisor Traveler Rating 5

Birthday celebration

Jul 20th, 2019

Wonderful getaway. Relaxing and beautiful. Friendly, professional, and accommodating staff made our trip even more special. The food was delicious at all the restaurants. We especially loved the photographer Andrew with the photography concierge who captured our special times together. Highly recommend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Scheduled for an update 2020. Maybe need to update service too

Jul 14th, 2019

I was glad to see that an update is scheduled for 2020. It was dark and outdated. Had a radio that charged an old iPhone. No USB ports. Very clean. Service was up and down. Sometimes excellent and sometimes lacking. Bell person suggested my grandson sleep on the floor when we were told the two queen bed room was not available. She said they would be happy to make him a pallet on the floor. I told her that I wasn’t going to tell his Mom that he slept on the floor when we were staying Club level at the Ritz and I was sure they could find a roll away somewhere. We did finally get a roll way at 10:15 that night after someone in Club Room called again for the third time. Pool service was hit or miss. One day it was excellent and one day we set up our own chairs and umbrella. Finally saw someone when they offered to get us food and drinks. Club room personnel ranged from excellent to okay I will get you something since I am working today. Smiles and scows. Kimberly, Shirley, and Joey were excellent. Angela at the pool was awesome. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fun Get Away Weekend

Jul 8th, 2019

We just got back from a weekend visit at the Ritz. The service here is second to none and my wife and I travel frequently both domestic and all over the Caribbean. I want to mention a few people by name who went above and beyond to make our stay phenomenal. Rhonda Butterworth Lisa, Ashley and Shirley on the Club Level, Jeremy at the Bell Stand. All of these people helped insure our trip was a success. Food here is outstanding. Gaby's by the Lake on Sunday night was terrific as usual. The hotel will undergo a room restoration in 2020 to make the property even more phenomenal than it is now. We have been coming here once a year since 2004 and we have never had a bad experience. Looking forward to another return very soon. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Gorgeous secluded getaway

Jul 5th, 2019

If you enjoy looking at a beautiful lake and lush greenery, this is the place for you. Setting is superb. NOt quite up to typical Ritz Carlton Club Level service but close. Spa staff amazing, food good and lovely place to relax. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Relaxing Summer Getaway!

Jul 4th, 2019

Had a chance to spend a few nights here prior to the 4th of July. We had a great time and here are some of the highlights: 1) Club Level. This is one of the main reasons we continue to return. Service is fantastic and it’s like catching up with your family. Shout out to Shirley, Lisa, and Ashley. You are a true asset to the hotel. Food presentations in The Club are great. You can definitely eat breakfast and lunch here and have drinks before dinner. Dessert is served after 8 with plenty of delicious options. 2) Activities here are plentiful. The lake has an inflatable slide, there’s a game room for the kids, pool, mini-playground and the list goes on. The hotel activities staff does a great job organizing additional activities over the holidays. Bingo, water balloon toss , chili cook off, etc. 3) Summer concert and fireworks. Highly recommend. Dave Barnes was fantastic and the fireworks were great too. Backyard BBQ was ok; given the price tag and the food I would probably skip and seek out another option before the concert. Rooms are nice, bed is comfortable, and all rooms have an outdoor porch with seating. Agreed that the rooms could use a refresh which is apparently happening early next year. Overall, the property looks great and is definitely not showing its age. As other reviewers point out, food options are limited and food and beverage is overpriced. That’s what makes the Club access totally worth it. We had a great time and will definitely return! TRIPADVISOR.COM USER 

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