The Ritz-Carlton Reynolds, Lake Oconee

1 Lake Oconee Trail | Greensboro, GA 30642  [SEE MAP]Greensboro, GA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Wonderful stay / Wanted to linger

May 14th, 2019

Excellent facilities for our business meetings. Hallways and meeting rooms are often too cold, which I've experienced in every Ritz Carlton. Food was excellent, healthy choice and delicious. Staff were very welcoming and professional. Very quiet rooms and comfortable bed/ pillows, I slept like a baby. My room had a balcony overlooking the lake and it was tranquil and lovely. I wish we had stayed longer. I wish the hotel had a card and policy for keeping the towels and sheets during my stay, to save water and detergents - it's a tremendous waste to launder every day - I just wrote a note but I think housekeeping was afraid to deviate. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Disappointing Mother’s Day trip

May 11th, 2019

This was our 4th trip to the Ritz at Lake Oconee and the service here pales in comparison to other Ritz Carlton’s. The highlight of our stay was the spa experience- it was magnificent! But that was the only highlight, unfortunately. Our service at the pool was terrible, it took forever to order a drink and most of the time we had to get it from the bar ourselves. When our room was finally available, no one offered to take our luggage to the room and the front desk was surprised when I asked for our things, that were held in storage, to be delivered. Our dinner at Gaby’s was delicious but the service there was slow and they kept removing plates and silverware, without asking, before we were even finished with the food (so weird). The day of departure I ordered coffee to be delivered, and when it arrived, I was in the restroom. The person knocked, and as I hurried to get to the door, they rang our phone over and over until everyone asleep in the room was awake, and someone opened the door. A more acceptable solution would be to knock and leave it outside the door! An hour later, a person knocked on the door, and I was in the shower, so they opened the door and took the coffee pot that I hadn’t even finished! Then, 3 more people knocked on the door between 9-10:30 just to see if we were still there! It was ridiculous. I felt like they were trying to rush us out of there and check out isn’t until 11. This Ritz is way too expensive for the kind of treatment we received, and this isn’t the first time we’ve had subpar service here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Just Doesn't Get Any Better!

May 10th, 2019

From the moment you step out of the car and the bellmen surround you anticipating your next move, you know that you're in for an awesome experience. I was there three nights for a conference and everyone from Annette in housekeeping to Ashley in the Club remembered my name, greeted me every time they saw me and offered just incredible customer service, making sure that I didn't need anything. You certainly got the impression that Ritz takes great pride in insuring that associates greet and treat every guest as if they are the only one in the hotel. As far as the property goes, the grounds, surrounded by Lake Oconee and a number of perfectly manicured golf courses, are perfect for weddings, reunions, small conferences as well as just a weekend getaway. Accommodations and food is top notch, beds are extremely comfy and the hotel, because of it's pristine setting, is extremely quiet. I've stayed in a number of Ritz Carlton's across the country, mostly in major cities, and the only one that I've stayed in that even comes close is Kapalua in Maui. Fortunately, this one is closer! Highly recommend and will definitely return with my family. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stop on the way to the Masters tournament

May 7th, 2019

Terrific golf. Five or six courses, several ranked in the top 100. Activity area for the foursome of competitive guys was great nighttime entertainment (basketball, shuffle board, bocci, ping pong). Can't say enough about the hotel, staff, etc. All top notch. I which we could have stayed much longer. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Experience from Beginning to End!

Apr 23rd, 2019

The Ritz-Carlton Reynolds, Lake Oconee delivers from beginning to end in every single level. There are not enough words to describe the highest level of customer service experienced in this property, even before you check in. The property overall is beautiful and worth visiting at least once in your life. Family friendly and activities throughout the property makes this Ritz-Carlton a must for family gatherings. We were able to arrive on Easter weekend and were fortunate to receive a Club Level guest room with direct lake view. It was just simply magnificent to wake up every morning and see Lake Oconee, so I would highly recommend that you book or request in advance a lake view room. In addition, the Club Level Lounge is worth every single penney with five different meal presentations during the day and complimentary alcoholic drinks is simply amazing. Most importantly, their spa and outside infinity pool make this property stand out from the rest for their amazing facilities. Even though this property is worth the rating of five stars by its infrastructure only, the Ladies and Gentlemen of the Ritz-Carlton Reynolds, Lake Oconee are worth recognition for making this a stellar property. Marqueshia from the Guest Relations Team, Matt at the Front Desk, Lisa and Ashley from the Club Level Lounge, Anna from the Spa, and every single member from the Housekeeping Team went above and beyond to make sure that all of our needs were met and exceeded our expectations. These individuals are worth recognizing for their hard work and dedication to the gold standards within the Ritz-Carlton brand name. To the GM of this hotel, you certainly have a great team and congratulations for your hard work. This property has become my favorite out of the 19 Ritz-Carlton properties I have visited so far and will certainly come back. TRIPADVISOR.COM USER