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The Ritz-Carlton, San Juan

6961 Ave Gobernadores | Carolina 00979-7000 [SEE MAP]Carolina [SEE ADDRESS]

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Courtesy of The Ritz-Carlton, San Juan

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at the The Ritz-Carlton, San Juan

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Overview

Encompassing 8 acres of Isla Verde along San Juan's northern coast, The Ritz-Carlton boasts 416 recently renovated rooms accented with 400-thread-count Frette linens, goose-down bedding and marble baths. But believe it or not, the upscale interiors are not what recent guests are raving about. Visitors say that The Ritz-Carlton's impeccable service is what made their stay memorable. But those looking for ultra-luxurious amenities will be happy to find an outdoor pool and Jacuzzi, two professional tennis courts, a full-service spa and an on-site casino at their disposal (along with easy access to El Morro and Puerto Rico's sugary sands). When dinnertime rolls around, placate your appetite with the tantalizing culinary specialties offered at the five on-site restaurants. Another bonus of staying here: Thanks to Ritz's Marriott ties, those participating in the Marriott Bonvoy program have the opportunity to earn free nights for choosing to stay here. Note: The hotel was impacted by the 2017 hurricanes and is expected to reopen in 2019.

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Location: Carolina

Hotel Class: 5.0-star

Property Type: Resort and casino, 416 rooms

Primary View: Neighborhood, Ocean

Style: Traditional, Opulent, Modern

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Critic Reviews

Fodor's

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Elegant marble floors and fountains don't undermine the beach getaway feel. The hotel's sandy stretch is lovely, as is the cruciform pool, lined with statues of the chain's signature lion.
Elegant marble floors and fountains don't undermine the beach getaway feel. The hotel's sandy stretch is lovely, as is the cruciform pool, lined with statues of the chain's signature lion.

Frommer's

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San Juan’s most sumptuous resort is set on 8 beachfront acres and once you’re here, there’s really no reason to leave.
San Juan’s most sumptuous resort is set on 8 beachfront acres and once you’re here, there’s really no reason to leave.

Oyster.com

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Marriott’s top-tier hotel in the capital of San Juan offers 416 rooms and suites and is an easy five-minute drive from the airport along Isla Verde beach. Rooms are contemporary and upscale if a tad generic, and and most are without balconies.
Marriott’s top-tier hotel in the capital of San Juan offers 416 rooms and suites and is an easy five-minute drive from the airport along Isla Verde beach. Rooms are contemporary and upscale if a tad generic, and and most are without balconies.

Travel + Leisure

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Cloaked in marble, crystal, dark woods, brocade fabrics, and gilded moldings, the 416-room Ritz is easily San Juan's most opulent resort.
Cloaked in marble, crystal, dark woods, brocade fabrics, and gilded moldings, the 416-room Ritz is easily San Juan's most opulent resort.

Shermans Travel

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Check in here for Frette linens, Bulgari bath products, marble baths, 24-hour silver-and-china room service, and, of course, deferential service by a well-trained crew.
Check in here for Frette linens, Bulgari bath products, marble baths, 24-hour silver-and-china room service, and, of course, deferential service by a well-trained crew.

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 3268 have reviewed the The Ritz-Carlton, San Juan, giving it a rating of 4, on a scale of 1-5.

Tripadvisor Travel Rating:

4.0 (based on 3268 reviews)

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Guest Rooms

Guest rooms at The Ritz-Carlton, San Juan offer modern decor features like marble bathrooms, and gray quilted headboards. Standard amenities include goose-down bedding, flat-screen LCD TVs, Asprey toiletries and minibars. Suites provide additional space. For an extra fee, guests can opt into the property's Club Level program, which includes exclusive access to the Club Lounge, limited dry cleaning services, a private beach area and discounted kids club rates.

Select suites have separate showers and bathtubs and balconies or terraces
Daily resort fee covers in-room Wi-Fi and local phone calls

Nightly resort fee: 18% of room rate

Standard room size: 400 square feet

Premium channels
Workspace/desk
Minifridge
Bathrobes/slippers
Minibar
Shower/tub combo
Separate shower
Separate tub
Internet
Wireless internet
Free internet
Fee for internet usage
Guest rooms with patios and balconies
Adjoining rooms available

See details for room types »

Location & Parking

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Stretched across several acres of prime oceanfront property, The Ritz-Carlton, San Juan is a high-end luxury resort within easy access of the airport. Ideal for those seeking a luxe beach retreat, the property is somewhat removed from nightlife. However, shops, restaurants and various attractions can be found in Old San Juan, which sits about 8 miles to the northwest. In addition to room rates, travelers are required to pay a daily 18 percent resort fee. Airport transfers and on-site car hires are not covered by the property's resort fee.

Valet and self-parking available (charges apply)
Sits adjacent to San Juan Luis Muñoz Marín International Airport

24-hour valet parking ($30.25)
24-hour self-parking ($23)
Airport shuttle (with fee)
Car service (with fee)

Within walking distance of:

Bus stop
Restaurants
Movie theater
Train station
Beach
Theater
Subway/metro stop
Grocery store
Shopping

Dining

At The Ritz-Carlton, San Juan, visitors can dine at five gourmet eateries, including BLT Steak, which serves American steakhouse fare. For a more casual atmosphere, there's the waterfront Ocean Bar and Grill. Menu offerings at Ocean Bar and Grill include sandwiches, salads and seafood dishes. Set within an Old World dining room, Il Mulino New York features Italian classics from the Abruzzi region of Italy that are prepared tableside. Another dining option is Mares Restaurant, which dishes up casual Caribbean fare for breakfast. And at the Lobby Lounge, diners can savor Caribbean-, African-, Spanish- and Japanese-inspired small bites, plus a variety of cocktails.

Room service available 24 hours a day
Reservations recommended for BLT Steak, Mares Restaurant and Il Mulino New York
Select room packages include daily breakfast for two

Number of restaurants: 5

Cuisine Types: Buffet, Asian, Italian, American, Latin American, Spanish

Fine dining
Casual dining
Quick service cafe/coffee shop/marketplace
Bar/lounge
Room service
24-hour room service
free breakfast

Pool

The resort's free-form pool is surrounded by sunning areas with lounge chairs and umbrellas. Pool pavilions with daybeds and chaise lounges are also available. For an extra fee, guests can opt for a pool pavilion package, which includes butler service and snacks. Cabanas are offered at the resort's beach as well.

Complimentary towels provided
Extra charges apply for pool pavilion and beach cabana rentals
Pool pavilions available daily from 9 a.m. to 5 p.m.

Lap pool
Wading pool
Lazy river
Family pool
Infinity pool
Whirlpool/hot tub
Adults-only pool
Lifeguard on duty
Poolside service
Waterslide
Deck chairs or cabanas
Pool bar

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Spa

The Ritz-Carlton, San Juan features a 12,000-square-foot spa with 11 treatment rooms, plus a salon. Local ingredients are incorporated into all offered spa services, which range from massages and facials to body wraps and polishes. Specialty services include couples treatments, prenatal massages, men's facials and kids makeup applications.

Spa open daily from 8 a.m. to 8 p.m.
Bridal spa services offered
Additional spa amenities include a sauna, steam rooms and a Whirlpool

Services offered:

Massage
Facial
Body Treatments (i.e. scrubs, wraps)
Salon services
Outdoor treatment area
Steam room
Sauna

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Kids

The Ritz-Carlton, San Juan offers the Ritz Kids program, which provides a variety of eco-focused half- and full-day activities. Offered kids club activity themes include birds, sharks and coral reefs. On Friday and Saturday nights, the resort also offers the Kids Night Out Program. Program fees include dinner and supervised evening activities.

Kids club open daily from 9:30 a.m. to 4 p.m.; evening hours available on Fridays and Saturdays
Half-day program costs $55; full-day program costs $85; Kids Night Out Program costs $75
Babysitting can be arranged (charges apply)
Complimentary cribs and pack and plays available upon request

Kids Club
Free Kids Club
Fee for Kids Club
Cribs
High Chairs

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Fitness

The Ritz-Carlton, San Juan has a 24-hour fitness center with cardiovascular machines and strength-training equipment. An aerobics studio, where complimentary fitness classes are held, is also available. And for a fee, guests can take advantage of personal training sessions. Outside, travelers can break a sweat at one of two tennis courts. Fitness center access, fitness classes and tennis court use are covered by the property's daily resort fee.

Fees apply for tennis lessons
Offered fitness classes include kickboxing, yoga and cycling

Weight equipment
Cardio equipment
Yoga mats
Free fitness classes
Premium fitness classes (with fee)

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Business

The Ritz-Carlton, San Juan has more than 30,000 square feet of meeting and event space. There are indoor and outdoor venues available, including a boardroom, a beachfront gazebo and a 12,000-square-foot ballroom with chandeliers. Up to 12 attendees can be accommodated in the property's boardroom, while The Ritz-Carlton Ballroom can host up to 1,200 guests for theater-style events or receptions. The resort's beach is also available for business functions.

On-site business center offers computer, copy and fax machines and printers
Free Wi-Fi available throughout resort
Mail services can be arranged for a fee

Number of meeting rooms: 9

Business center
Meeting rooms
Meeting and event planners available

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Wedding

Weddings with up to 740 guests can be hosted at The Ritz-Carlton, San Juan. Two ceremony locations – a gazebo and Caracoles Beach – are available, both of which offer outdoor settings with ocean views. For receptions, the property has the 12,000-square-foot The Ritz-Carlton Ballroom, along with the Vista Mar Terrace and a pool courtyard. Though wedding packages are not available, on-site wedding planners will work with couples to plan all ceremony and reception details.

Bridal spa services offered

Maximum wedding guest capacity: 740

Hotel hosts weddings
Outdoor space for weddings
Wedding planners available

See more wedding hotels in Puerto Rico »

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at the The Ritz-Carlton, San Juan

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