The Ritz-Carlton, San Juan

6961 Ave Gobernadores | Carolina 00979-7000  [SEE MAP]Carolina  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Ritz Carlton San Juan Rocks!!!

Aug 19th, 2018

Family and I stayed here prior to the devastating hurricanes that damaged so much of the beautiful island of Puerto Rico. Service was impeccable. Staff was friendly and helpful. Amenities were extraordinary. Definitely a place to revisit to be pampered and treated like royalty. After major renovations I believe this hotel is set to reopen in October 2018. We returned to Puerto Rico for vacation in July 2018 and they were still working on this property so we had to stay at a comparable hotel nearby. Can’t wait to return and enjoy ourselves again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not up to Ritz standards but very nice

Aug 8th, 2018

I've stayed at a handful of Ritz Carlton locations, this location is very beautiful but not up to Ritz standards in my opinion.. Compared to the service Grand Cayman, Aruba and Cancun this place doesn't meet up to their standards, but it is a nice property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

AMAZING PROPERTY

Aug 6th, 2018

We had a Family Reunion celebrating my father's 88th Birthday. The rooms and service was great and we loved BLT Restaurant. The pool was great but the ocean rocky and not like the Caribbean sea in the US VI TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

WE HAD A GREAT STAY

Jul 31st, 2018

We had a week long stay and because I am a creature comfort person i was satisfied they did not disappoint;we shopped at Tiffany’s little Switzerland And the sales representative where so gracious and kind it was very clean I loved the beach front the guests where pleasent and friendly the choice of activities was pretty decent and our room was comfortable only thing I would do differently is book a balcony WARTER front view. I can’t wait till it’s up and running again. HENRY AND TYLEAH JOSEPH 🤗😍🙌🏽 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Lovely oasis in San Juan

Jun 4th, 2018

My family of 6 stayed in 2 rooms at this hotel. We found the entire hotel quite lovely, the staff very friendly and the pool and beach areas were gorgeous indeed. Also walking distance to quite a few restaurant options which was great! Can't wait to go back. Our hearts go out to the people of Puerto Rico and we pray for a strong recovery. TRIPADVISOR.COM USER