The Ritz-Carlton, St. Louis

100 Carondelet Plaza | St. Louis, MO 63105  [SEE MAP]St. Louis, MO  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Air Conditioning Failure, and Hotel Management Stonewall

Jul 12th, 2019

Our family stayed at this hotel, and our room was so warm we couldn’t sleep, woke up sweating, and were generally uncomfortable in the room. It was July in St. Louis, but it was not that hot outside. We called up engineers to check out the air unit, and each said it is working "up to specifications" - meaning it was pumping out cool air. But we were still sweating in the room. I talked to the manager in charge, and he was very polite - obviously trained in dealing with complaints from customers - but he refused to acknowledge something is wrong with the room. Finally, a nice engineer agreed with us - it is hot in the room. Management wouldn't acknowledge the issue, which made me nuts. All they had to do was say, "yep, I see what you mean, and let's address it." Instead, it felt like they were more concerned with me asking for some points back, or for something for "my troubles." We finally ran the air in another room all night, and that air unit put out enough volume of air to cool the room. It wasn't the best, but it worked in the new room. Stay away in the summer, the air conditioning units are just not good enough to cope with the hot and humid St. Louis weather. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A trip back in time

Jul 8th, 2019

I was surprised to find such a throwback in the middle of a relatively modern Clayton. The lobby hails from the first half of 20th century, with low ceilings, dark wood paneling throughout, and girthy dark leather furniture. But the rooms are up-to-date, spacious, and well-maintained. I will gladly come back to this hotel when I'm in the area TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding Property

Jul 2nd, 2019

By far the best hotel in Clayton. Outstanding service, consistent quality. Truly a wonderful place to stay. The lobby bar/restaurant is relaxing and the service warm and helpful. Gym is new and outstanding. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful place to stay!

Jun 28th, 2019

Recently stayed at the Ritz while attending a conference there. This is a beautiful, well maintained property that I would recommend to anyone looking for a luxurious place to stay. I suggest staying on the "club level" as it offers some wonderful perks and amenities. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

LOVE LOVE LOVE

Jun 19th, 2019

I used to come here every week for work and it really was my home away from. The staff was my family and greeted me and went the extra mile for me all of the time!!! This hotel has shifted my expectations of overall service <3 TRIPADVISOR.COM USER 

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