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at the The Ritz-Carlton, Cleveland
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Absolutely top notch!
Jan 3rd, 2020
What a stay! From the welcome to the room, passing by the food and service everything was up to the highest standards. The room was big and clean to perfection. It almost fell like no one ever stayed before us. Since it was quite late we decided to enjoy the restaurant within the hotel, and it was a real treat! Food was fresh and delicious and perfectly prepared , service was polite and friendly and made us feel at home. Would recommend this hotel. Not one thing went wrong during our stay, it was simply perfect. Thank you TRIPADVISOR.COM USER
Top Drawer...Way Underrated
Jan 2nd, 2020
Beautifully redecorated in a current style...but still super luxurious. The staff is excellent A-Z! The food is excellent. This hotel is actually World Class!!! Curiously this hotel is a screaming value. TRIPADVISOR.COM USER
5+ Star Hotel, Great Service led by Ebonee
Dec 24th, 2019
I am a Platinum Elite Ambassador and was met with great service. I mostly interacted with Ebonee at the Front-desk. She is truly a wonderful example of what you would expect in the Hotel industry...she exceeded my expectations by the level of service and details in her work. She personalized service and really put great energy into assisting me. It was truly appreciated and made my stay wonderful. I also met Carlos at the desk and my interactions with him were brief but he did a great job in what I asked of him, he was super nice. Thank you again to Ebonee and Carlos for the outstanding service and hospitality. Oh yeah also the Door/Bell guy working on the afternoon (4pm) on 12-21 was really nice and friendly. There was also a nice gentlemen (I forget his name) he came and introduced himself and offered services while I was sitting in the lounge area. Very nice guy, professional. The rooms, hallways, club lounge, decor, restaurant, and all facilities are top notch. The Ritz is a great brand and spares no expense on their guest amenities and supplies but when you pair all of this with top notch customer service, this is how you become truly great. Whoever the GM is deserves credit too for the hotel running so smoothly and flawless. Also, the cleanliness is really impressive. THANK YOU. I will be back. Special thanks again to Ebonee. All the best, Andrew TRIPADVISOR.COM USER
Great Business hotel in Cleveland!
Dec 22nd, 2019
Great hotel for a business trip to Cleveland -wonderful rooms ! We had a great breakfast at hotel restaurant/ connected to a downtown mall. Fitness center was outstanding ! Great all around service ! Valet is a must downtown/ TRIPADVISOR.COM USER
Excellent hotel and customer service!
Dec 16th, 2019
My wife, daughter and I stayed at the Ritz-Carlton hotel this past Saturday for our family holiday celebration. We attended the 1:30 p.m. Mean Girls play at the playhouse which was fantastic and headed over to the Ritz around 4 p.m. When I pulled up for valet parking we were greeted with 'Welcome to the Ritz' and from that point forward we had an amazing time! I booked the Executive suite 'bed and breakfast' package and upon checking in we were provided with 2 glasses of champagne and my daughter was given a 'make your own' hot chocolate- wow!!! What a check-in! The room was on the 8th floor and extremely spacious with views of W 6th and Lake Erie from our room. The decor was beautiful! I also made reservations at Turn Bar and Kitchen for 7 p.m.and upon arriving we were quickly seated. They had some light jazz music playing that set the calming and relaxing dinner experience- it was never loud at all- not sure about the reviews saying it is loud as we did not experience that at all just so calm. I got the ribeye which was delicious and my wife got the chicken sandwich and my daughter the turn burger- everything cooked perfectly and very tasty! Our waitress was amazing as well. I also got a couple smoked whiskey's which were excellent. Upon check-out (I received a late 1 p.m. checkout so we could go ice skating at public square) my daughter was given a huge teddy bear by one of the managers- what an amazing touch! My daughter is still talking about her experience at the Ritz Carlton and how everyone was so friendly and nice! I have traveled around the world and this is the fanciest hotel we have ever stayed in and the staff- wow, just incredible! We will definitely be back!! Thank you to all the staff and hard workers at the Ritz! We appreciate everything you do! TRIPADVISOR.COM USER
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