The Ritz-Carlton, Cleveland

1515 W 3rd St | Cleveland, OH 44113-1403  [SEE MAP]Cleveland, OH  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Pandemic Stay!

Jul 2nd, 2020

We were asked to exit our place in Chicago to give our daughter perfect quiet to her GMAT test at home. The Ritz appears quiet with few visitors but it’s super clean and we feel most welcome. The gym and restaurant are closed but local restaurants are open. We are going to the Rock and Roll Today! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

What a difference a stay makes!

Feb 27th, 2020

I was quite reluctant to stay at this Ritz-Carlton after my previous experience. However, this time my stay could not have been more exceptional. I reached out to the hotel via the mobile app. Jason then called me to coordinate and orchestrate my arrival. From the moment I arrived, I was treated like royalty. The valets were warm and friendly. I received a most gracious welcome and was actually escorted to my room. The room was exquisite with an array of lighting options along with motorized window treatments. The bed was supremely comfortable and even though I travel with my own Molton Brown bath products I did appreciate their Asprey shampoo and conditioner. I had dinner in the restaurant, Mary and Marilyn were wonderful. They were attentive and outgoing. The club lounge is worth the added expense, the food presentations are unique and delicious. Yet the real star is Shawn. He is an amazing host, so smart and incredibly kind. Everything about this hotel was exquisite. After this experience, I will now add the Ritz-Carlton Cleveland to my “must stay list” I highly recommend this exceptional property. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Girl's Trip! Great Service!

Feb 25th, 2020

The service at this The Ritz-Carlton Cleveland is beyond belief. This was by far the most amazing service I have ever received from any hotel, in any country, by any brand. A thousand thank you's to the team at the Ritz Cleveland for an amazing birthday weekend!! Easy access to locations downtown (ask for the house car!). Beautiful rooms! Tons of specialized service. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great Location

Feb 22nd, 2020

Stayed at this hotel on a recent trip to Cleveland. It's a very upscale and nice place. The rooms were very nice. Staff is friendly and helpful. Its attached to a mall that you can walk around. It's also close to restaurants. They say you could also walk to the R&R Hall of fame but it was very cold when we stayed there so we ubered it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not what I’m used to from Ritz

Feb 12th, 2020

This hotel is in a nice building and has dazzling rooms, but the service wasn’t what I expected from ritz Carlton. There was no elite welcome (I’m lifetime titanium, but they didn’t offer any welcome gift, etc) and it took me over three hours and three requests to get my luggage from the porter. Finally, I just went down and got it myself. TRIPADVISOR.COM USER 

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