The Roosevelt Hotel New York

45 East 45th Street at Madison Avenue | New York, NY 10017  [SEE MAP]New York, NY  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 4

iconic New York hotel

Aug 11th, 2020

Our family stayed here for a few nights and we had a very good experience. Centrally located for touring around the City. Rooms were good but are showing their age a little. Staff were polite and efficient. Lobby& reception area magnificent, clean & tidy. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Fantastic Hoel

Aug 5th, 2020

Excellent stay here. Very homely and a nice personal touch. Staff all really friendly. Would stay again. The reception staff especially were helpful and went over and above to ensure we were happy and were having a good stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Dirty hotel and poor customer service

Jul 30th, 2020

I stayed here for a bachelorette. Customer service was horrible and rooms were dirty. I got bit by something which I believe was a spider and my whole leg swelled up with blisters. When I went to the front desk to inform them the next day they did nothing! They showed no remorse and said they would send someone to my room. I checked out and they refused to provide any refund or discount. They said it’s an older hotel and they can’t keep spiders out! Whole weekend in NY was ruined! Lobby was beautiful but hotel itself is dungie! Watch out for spiders! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Mrs e carroll

Jul 17th, 2020

The rooms are dirty the curtains were filthy. Totally over priced and tourists tax is a rip off Also NYC is covered in scaffolding which is totally depressing. It didn't help that trump was in town so all roads were grid locked. It was also very expensive 9 dollars for a tuna roll. 84 dollars for breakfast. I love NYC but the city is ruined by scaffolding TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Great stay but won't stay again.

Jul 4th, 2020

I have to say I was nervous after reading some of the reviews regarding this hotel and it was a mixed bag but despite that it was a great stay. We visited in February for my husband's 50th birthday for 6 nights, we opted for a superior room and requested a room with a bathtub as I knew we'd be doing a lot of walking and needed to relax and not all rooms have tubs. This hotel is very Art Deco old New York (lots of movies have been shot here) and the hotel opitimises this from it's marble floors to it's chandeliers and original features. The hotel rooms were in the midst of a much needed refurb as it's a bit tired. Positives: friendly reception/porters, lovely bar, nice looking restaurant, large comfy beds, flatscreen tv has lots of good channels, large rooms with a iron and ironing board in the room and the overall Art Deco feel in the main lobby is gorgeous. Negatives: there are too many different concierges who lack the knowledge expected for their role and one of which was downright conceited and acted as though it was a big inconvenience just to converse with us: despite never having visited before I had more knowledge than they did (did lots of homework on Youtube). The woman in the cafe is downright rude and whenever my husband visited she made a point of making him wait and served everyone in front of him. We were led to believe by the website we booked with that breakfast is free but it's not; you are issued with vouchers for a $12 discount in the cafe where you can redeem them for coffee and pastries but that is not a sufficient breakfast in my opinion and they are poor quality. The hotel also do not respond to email queries of which I sent several before arriving. This irritated me because there had a special request on one of them. FYI: The plugs aren't great so use the one on the desk lamp: some of your UK appliances such as hairdryer/hot air styler won't work in the US but hair straighteners will. The rooms had aircon that looked like it would fall off the wall any moment but worked fine and US tubs are much smaller than ours (knee height). There are no tea and coffee making facilities in the room and no mini bar or robes expected of a 4 star. (There is an independent coffee shop at the hotel entrance, that coffee is much better. There is a Clarkes and a Swarovski shop amongst others attached to the hotel. There is a gift shop but it's vastly overpriced. ) All of the above negatives I can deal with but my main bug bear is that they charge you $40 per night for Resort Fee (Tourist Tax) and $50 per night breakages fee. This added up to an extra $500! So bear this in mind if you are choosing this hotel based on price. The breakage fee is supposed to be refunded but we STILL have not been despite emailing the hotel. We did have a really good time in NYC but this was despite the hotel not because of it, which is a great shame as the hotel has so much potential and is right next to Madison Avenue, Grand Central Station and the main sights such as 5th Avenue, The Chrysler and Empire State and we would happily have chosen to stay again (forewarned is forearmed) but as the hotel have elected to keep our breakage fee we will stay elsewhere in future as it will work out the same price to chose a hotel that doesn't inflict these charges. If you do stay here, please pay your breakage fees in cash, get a receipt and ensure it is returned BEFORE you leave (literally insist you will wait whilst they check your room) because as you will see from the other reviews this is a common occurrence but I assume that as they see so many tourists they can get away with it because they won't see the majority again and they have a never ending supply of people to rip off. The next time we visit we will book a hotel without these fees but we WILL be making a stop here to get our breakage fee back: Roosevelt you have been warned. TRIPADVISOR.COM USER 

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