The Roosevelt New Orleans, A Waldorf Astoria Hotel

130 Roosevelt Way | New Orleans, LA 70112-2502  [SEE MAP]New Orleans, LA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Completely satisfied!

Jun 23rd, 2019

Grime the time we arrived to when we departed we were treated like royalty!! Great experience!! The staff is great from the time you pull up. I felt like the president!! Very nice and courteous and very very helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Hotel full of character in a good location

Jun 21st, 2019

The Roosevelt Hotel is full of character, a little bit like stepping back in time when you enter the lobby. However, rooms are modern, comfortable and clean. We particularly enjoyed a nice bed mattress in our room. The major benefit of this hotel is its location. It’s only a street away form French Quarter (close to main tourist attractions) but also nice and quiet. The service could be improved and the swimming pool is on the smaller side. We have not explored any eateries within the premises but it doesn’t appear that there are many exciting options in the hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Untrained and unprofessional front desk employees

Jun 19th, 2019

I stayed in this hotel (had been there a few years ago) from June 13-16, 2019 . It took an hour and a half to check in due to the incompetency of the front desk personnel (I can name names as I will not easily forget him! but won't in this review) and there was NO LINE! No instruction given on how to use the room card to access your floor in the elevator and I was not the only one perplexed and puzzled why we could not get to our floors. No one was friendly or helpful! The mini bar was a mess and half stocked and then they tried to charge me with double the amount of items I had actually used upon checkout. I will say that the front desk person at checkout was much nicer and better trained than at check in.... and she did take the time to go through the charges one by one and eliminate the mistakes. Good thing thought I was not in a hurry as that in itself took more time than it should have. I left my travelling pillow in the room accidentally and called immediately to have them look for it and after 3 phone calls to various personnel who said they would call me back soon after they looked for it (and of course they did not) I just gave it up. Glad I hadn't left something of real value because they just don't care! Bathrooms are small. Not enough towels or washcloths. I had a suite with one king sized bed and one pull out couch. When I got into my room late on Thursday and started to look for the SHEETS to make up the pullout couch, there were NONE. So again had to call the front desk where I was informed "Oh no ma'am we don't put sheets in the rooms - you have to call and request a bed make-up" Really??? There was extra pillow and blanket but no sheets.It was late and did I really want to wait for someone to make up my bed??? Nope. Also when I booked the room I specifically asked if there was a coffee maker and I was assured there was. NOPE NO COFFEE MAKER and they would not accommodate putting one in my room....and I did not feel like making 5 more useless calls and arguing over it. I do understand that each of these items considered by themselves could be called minor BUT when you bill yourself as a luxury hotel where you strive to take care of the customer/guest, then you have failed miserably in all of the ways that counted for this customer. I WILL BE RETURNING TO THE WINDSOR COURT ON MY NEXT VISIT AS I HAVE NEVER EVER BEEN DISAPPOINTED IN ANY WAY AS TO HOW THEY MANAGE AND TAKE CARE OF THEIR GUESTS! I would suggest anyone else looking to have a pleasant upscale stay in New Orleans do the same!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Traditional Hotel

Jun 18th, 2019

On arrival at the hotel, we were taken away by the breathtaking hotel lobby. The magnificent decoration and marble flooring. The staff were especially friendly and helpful. Our room was beautifully furnished and very comfortable. The pillows were amazing, I wish I could have taken them home! The only thing we couldn't get to grips with was the Wi-fi access. We needed the reception staff to help us out on a few occasions. Apart from that small issue we had a wonderful stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

No good. This review is long but read it in full.

Jun 18th, 2019

I am an avid Hilton traveler. For the most part I have had really great experiences with Hilton's and that is why I continue to book them. This hotel was really overrated and I am so disappointed with my experience there. Don't get me wrong, the location and ambiance is really great. It is a beautifully decorated hotel with a historic feel and it is centrally located by bourbon street, shopping, and the french quarter. However, the rest of it was very off and I expected more. The rooms are pretty average and small. Ice machine was broken on our floor. Some rooms have a view of pipes and the top of buildings. Small elevators. I can deal with this stuff. We don't spend a ton of time at the hotel. It is the poor customer service that I cannot deal with. It started with us getting out of the uber. We had tons of heavy bags and we were offered no help up the stairs to the Waldorf. We had 6 huge suitcases and three people. ( we took two ubers and ours had the luggage so only a few of us fit). We didn't even get offered help to our room which I think is even standard at a holiday inn. I booked two separate rooms for my party as there was 6 of us. I had a free night with Hilton honors for one of the nights so that had to be a separate reservation. We got into NOLA at around 3 pm and arrived at the waldorf at 5pm. I had digitally checked in the day prior so we picked our rooms and had checked in. I went to the front to see if we could merge the reservations so I wouldn't need to check out and check back in to move rooms the next day. The man at the front was not helpful at all. He said I needed to come back down in the morning around 10 to see if we could stay in the same room. Then we asked if we could leave a key at the front for a friend of ours that was flying in later that evening, and he said you will need to add her to the reservation. I asked if he could that and his response " No ma'am". He then proceeds to take a phone call over to the side and was whispering in the phone. He comes back and lets me know that one of our rooms isn't ready. It is 5 pm and check in is at 4. He said, it should only be about 30 minutes. I asked him " Just curious. Since we have our digital keys and have checked in already, had I gone up to the room without stopping by the front desk, what on earth would have happened?". He said " Well the digital keys don't usually work in the elevators so you would have had to come up here anyway". He said it with a smirk and giggled. We didn't think that was very funny. OK. What is the point of all of this digital check in if the hotel is not going to have your selected room ready? Next to us was a really nice gal working who was telling her guests all about the perks of being a diamond member and offering later check out, free upgrades and really just being what you would expect in a hotel. I am a diamond member which has perks but is also obtained by staying at Hilton's a lot and having the credit card. I didn't get any help. the guy at the front couldn't say anything other than "no ma'am or yes ma'am". My friend and I looked at each other and both said, " I hope this is not what new Orleans customer service is like". Thankfully it wasn't. All 6 of us trudge up to the one room that is ready and about 30 minutes later I get a text that the other room is ready. My friend and I head back down and wait for a different gal at the check in. We didn't want the same man as he was awful. She was super accommodating and added our friend to the room, merged my reservation. Ok. So we felt a bit better. The bell hops and the one man were not good, but we were hopeful due to the gal at the front being nice. We finally got settled and were on our way. I received a phone call the next morning that I was in a king room and the rest of my reservation was for a queen room. WHY CAN't THEY GET IT TOGETHER DOWN AT THE FRONT DESK? I specifically asked them to put me in a room so I didn't have to check out and check in! I don't care if it is queen. king, twin. Just get it together! They let me stay in the same room after me talking to management etc. i thought diamond members were eligible for free upgrades? I also received a text that asked me if I needed a bell hop to help me check out. We were not checking out. Finally we were settled into the rooms. I ordered room service in the morning at 8:15. We were going on a swamp tour at 10 so I had to be out the door at that time. they quoted 45 minutes for my two eggs and toast. at 9:30 I called over to see the status as I didn't want to scarf my food down. She yells to the cook" Where is order 11417?". The cook screams something like egg whites and yogurt?"., She says they are just getting your yogurt and granola together. I didn't order that. She says it should be up in about ten minutes. I tell her I need to cancel because I have to be out the door. She then says " you want to cancel?". click. I literally got hung up on. I pushed the talk button on my phone a few times because I couldn't believe my ears. Apparently i had dialed room service back and she then called back and said "Did you call back?". I just really think at a hotel like this I expect more. I am so disappointed. TRIPADVISOR.COM USER