The Roosevelt New Orleans, A Waldorf Astoria Hotel

130 Roosevelt Way | New Orleans, LA 70112-2502  [SEE MAP]New Orleans, LA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Great visit, would not let my daughter use the bathroom even though we were hotel guests

Aug 1st, 2020

My daughter, and I had a great visit to the Roosevelt coffee shop earlier in the week, until they refused to let her use the lobby restroom. Today I called and asked about their restroom access policy, and was told that the front desk expected guests with rooms to use their room keys to access the facilities, and that the coffee shop worker should have lent her a key. She had asked for a key at the front desk, and was told she needed a room key, which she did not have. She was not directed to the coffee shop to obtain a key. I tried to ask about rest room availability today in a phone call to the hotel, and was met by a combative, defensive employee, who never acknowledged my suggestion to have the front desk direct guests, who were not staying at the hotel, to visit the coffee shop for a restroom access key. This seemed like a fruitless and frustrating call, with no resolution. I am a high level Hilton Honors member, and am surprised by the lack of courtesy, and help from the woman who spoke to me today.... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Social distancing in style :)

Jul 22nd, 2020

We visited the Roosevelt to enjoy a “social distancing in style” vacation. We loved it there. The lobby and the rooms were so elegant. The room: we got a luxury king suite which was perfect. My husband and I had our own space and our daughters had fun falling asleep to movies on the pull out bed. Everything was very clean and comfortable. They had even sanitized the remotes. The robes were nice, but kind of old and not so soft anymore. Besides that small thing we were incredibly happy with everything else. The Sazerac bar: very classy, strong drinks, great vibe. The spa: we each got very restorative sports massages that made us feel like ourselves again after overworking ourselves doing it all in quarantine! What a treat! Mine was honestly the best massage of my life. The pool: very nice, my kid loved the giant chess set! The view around the pool (and from our room) was incredible. The location: excellent for families. I would not want to stay in the French Quarter itself, it’s too loud at night. Here it was nice and quiet, and a 5 min walk to the French Quarter. As of our stay, these things were closed because of the pandemic: the Fountain Lounge and room service. You can Grubhub some meals, but you have to go down to the lobby and get them yourself. I honestly question that move...if the hotel staff could do contactless room service delivery, or even run up the Grubhub deliveries, it would reduce exposure overall and way improve the quality of our stay. Just my 2c. I’m still rating 5 stars because in spite of a global pandemic we had an excellent stay here! The best part: we asked the concierge to find us some birthday cakes, and they said the head chef would go ahead and make them and deliver them to the room! My husband and my daughter’s birthdays are a day apart so this was a very welcome bonus to come back from a long day of adventuring to a surprise cake. :) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Elegant, Historic Hotel

May 24th, 2020

Like most elegant historic hotels, you pay a lot of stay here. If you enjoy historic hotels, it's worth it once for the experience. The historic touches throughout the building are outstanding. There's something quirky, stunning, or detailed everywhere you turn. You can read about it's rich history throughout the building. The rooms are nice and well appointed, many with excellent views. While not in the French Quarter, the Roosevelt is well placed for walking to anything there or in the Central Business District. If you're traveling to town for a show at the Saenger Theatre, this is the perfect place to stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Just visit do not stay here during Christmas

Apr 14th, 2020

Too many people seeing the decorations, make it impossible to check in and out, get an elevator or service. They need to move the "Lobby" where the coffee shop is to get out of the way of the masses of people all hours. It's too expensive when you feel like you are at a mall. Furthermore, New Orleans has lost its charm since so many people moved there, not understanding what it's all about. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Spacious room

Apr 13th, 2020

Stayed here for 3 nights as part of a tour during Mardi Grad, the lobby is very impressive and harks back to the 1920 era, when we finally got our room .. we were given complimentary drinks as we waited, the room was large and and bathroom spacious, located on an upper floor the view of the city was very good. Friendly helpfull staff who for the most part were service oriented. Didn't eat here as we were making the most of the City. Enjoy your stay. TRIPADVISOR.COM USER 

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