The Roosevelt New Orleans, A Waldorf Astoria Hotel

130 Roosevelt Way | New Orleans, LA 70112-2502  [SEE MAP]New Orleans, LA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5


Aug 18th, 2019

Great staff welcomed us, parked and took care of our car and made us feel like locals. We stayed in a luxurious room which was clean and spacious. The hotel is downtown New Orleans and most restaurants are within walking distance. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The only Place to Stay In New Orleans!!

Aug 17th, 2019

Unforgettable experience that the staff @ the Roosevelt Strive for and they make it seem effortless. We had a great time. If your coming to the area and this hotel seems out of your price range, do you self a huge favor, spend the extra dollars, it will make a vacation an experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Gorgeous historic hotel

Aug 14th, 2019

I stayed just 1 night on business and have stayed at only 1 other Waldorf brand hotel, but this did not live up to my expectations. Front deck staff seemed uninterested when I checked in. Overall the rooms were small, but nicely decorated. The bed was comfortable and the hotel was quiet. Housekeeping was lacking meaning the room was not super clean with water spots all over the shower doors and there was a stain on one of the pillow cases. Prices during this time of the year were low so I feel I got what I paid for, but don't expect a typical Waldorf experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The Grandest hotel in New Orleans

Aug 13th, 2019

We haven’t even checked out yet! We are still guests of the hotel and came into town Aug 11 and will be here through Aug 15. We dropped our daughter off at FSU in Tallahassee and decided to drive the 5 hours to NO for a few days of R and R. And what a great time we have had. This truly is a Waldorf Hotel. I have been a Gold or Diamond member of Hilton for 20 years and sometimes they label borderline hotels as Waldorf’s when they really aren’t, think Key West. But not the Roosevelt. We are in the Waldorf suite and what a suite it is. 20’ ceilings, separate bedroom, 1.5 bathrooms, kitchen area, living room and dining room. From check in till right now everyone has been so friendly. Saying hello to us when we pass in the hall, housekeeping has been excellent, from daily cleaning to turn down service. Check In Was fast. Valet service was fast, friendly. And if you don’t go to the Fountain Lounge on Monday night for Carl’s fried chicken you will be making a mistake. The pool on the fourth floor is beautiful. With bar service and great towel service. All in all, this has been a wonderful stay, so far. I really have nothing negative to say. Clearly a very well run hotel from the top leadership on down. Other hotels could take a lesson from this one on how to run a hotel. And the hotel is beautiful. Reminds me of the Palmer House in Chicago with its interior. When we come back, this is where we will stay. Very pleased. Very happy guest. You just can’t go wrong here. My wife has had a spa service every day and she has nothing but positive things to say. Love this hotel, and so will you. We are checking out on the 15th but are thinking of staying another night because we are having such a great time. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Several minor issues inconsistent with a luxury hotel

Aug 13th, 2019

The hotel is beautiful and feels luxurious from the lobby to the room itself. We had a great experience at the spa. We were there from a Wednesday-Saturday, so our room rate changed for Friday night. This apparently caused a lot of confusion for the hotel. Initially only our Wednesday and Thursday booking could be located during the check-in process, causing a bit of panic for us. Secondly, housekeeping arrived at our room at noon on Friday to ask if we had late check out because otherwise we should be out of the room. Thirdly, our room keys stopped working on Friday resulting in us having to stand in line at the check in desk for 20 mins so we could get back into our room. And finally, the receipt that was emailed to us was only for our Friday night stay, not Wednesday and Thursday. Not sure why this process isn't streamlined as we made only one reservation for the entire stay. The most disappointing thing about this hotel was the lack of cool water in our room from both the sink and the shower. I was scalded by the water in the shower to the point of having to turn it off while I washed my hair and only being able to dip my head in for a few seconds at a time to rinse it. Same for hand washing in the sink. And who wants to brush their teeth with hot water??? We called maintenance who arrived to tell us that this was "just how it is" because the hotel does not have cooling towers for the water. He took the temperature of the water and said, "Yep. The water is measuring 95* which is the temperature outside. The sun heats it up so we can't do anything about it." When I'm spending my days in the New Orleans heat and humidity, I would like to have the option of cool water in my room. Additionally, the bathroom lacked ventilation, therefore, it got so hot that we felt like we never stopped sweating. I don't love feeling like I need another shower after getting dressed. Unfortunately, this will prevent us from staying at The Roosevelt in the future. If there are no cooling towers, a hotel of this caliber (and in this climate) should invest in some. TRIPADVISOR.COM USER 

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