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The Royal Haciendas

Cancun-Chetumal Highway km 289+10 | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

Courtesy of The Royal Haciendas

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Large rooms and numerous on-site amenities
Customer service received mixed reviews
Easily recognized by its bright yellow exterior, The Royal Haciendas all-inclusive resort overlooks the Caribbean Sea from its seat on the north end of Playa del Carmen. Guests are consistently impressed by the accommodations here; visitors have their choice of a junior, one-bedroom or two-bedroom suite, although previous guests recommend opting for more space in order to have access to a private whirlpool tub and full kitchen. All suites feature a private balcony overlooking the ocean, ample living space and TVs with DVD players. Meanwhile, The Royal Haciendas all-inclusive package grants unlimited access to the resort's two restaurants, bars and ample on-site facilities (like six pools, whirlpools, three tennis courts and nonmotorized water sports equipment). However, the customer service receives mixed reviews from past visitors; some say the customer service was not on par with other resorts in the area, while others describe the staff as pleasant and accommodating.
Playa del Carmen
Hotel Class
Property Type
All-inclusive resort, 252 rooms
Primary View



  • 4.0Hotel Class
  • GOODCritic Rating
See all hotels in Playa del Carmen »

Critic Reviews

Other Awards

  • TripAdvisor Travelers' Choice Awards 2019


Royal Haciendas Playa del Carmen gets high marks from guests on general cleanliness, maintenance at the adjacent beach area, room size, and comfort level.

Other Awards

  • TripAdvisor Travelers' Choice Awards 2019

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 5762 have reviewed the The Royal Haciendas, giving it a rating of 4.5, on a scale of 1-5.

Tripadvisor Travel Rating: 

Tripadvisor Travel Rating: Tripadvisor Traveler Rating 4.5 based on 5762 reviews 4.5 (based on 5762 reviews)

Guest Rooms

Three suite styles are available at The Royal Haciendas: Deluxe Junior, One-Bedroom Deluxe and Two-Bedroom Deluxe Master suites. All accommodations feature traditional decor with tile floors, wooden furniture and beige and brown linens. Standard suite amenities include kitchenettes and balconies with ocean views. One- and two-bedroom suites offer additional space, plus kitchens, dining tables, two-person whirlpool tubs and separate living rooms with Murphy beds.
  • Free Wi-Fi available throughout resort
  • Dual sinks provided in master bathrooms of Two-Bedroom Deluxe Master Suites

Standard room size451 square feet

  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Internet
  • Wireless internet
  • Free internet
  • Fee for internet usage
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

The all-inclusive The Royal Haciendas sits along a white-sand beach within view of the island of Cozumel. The property can be found 3 miles north of Quinta Avenida, Playa del Carmen's central shopping and dining area. To get around Playa del Carmen, guests can borrow a bike or hire a car through the resort's concierge. Local attractions like the ruins of Tulum and El Rey Zona Arqueológica are located within 50 miles of the property.
  • Approximately 32 miles south of Cancun International Airport
  • Airport transfers can be arranged for a fee
  • Off-site excursions offered through the on-site travel desk (charges apply)
  • 24-hour valet parking (free)
  • 24-hour self-parking (free)
  • Airport shuttle (with fee)
  • Car service (with fee)

Within walking distance of:

  • Bus stop
  • Restaurants
  • Movie theater
  • Train station
  • Beach
  • Theater
  • Subway/metro stop
  • Grocery store
  • Shopping


Two restaurants – Los Murales and La Palapa del Sol – are available at The Royal Haciendas. Los Murales specializes in locally influenced fine dining fare, while La Palapa del Sol features daily themed buffets. Buffet offerings include a Mexican night with live mariachi music, an Italian buffet and a Barbecue night. Poolside quick bites are also available at two on-site Sol y Luna Grill locations and a sushi bar. And for cocktails, guests can visit one of two swim-up pool bars.
  • All meals and drinks covered by all-inclusive rates
  • Free 24-hour room service available
  • Gluten-free and vegetarian menus offered
  • Convenience store located on-site

Number of restaurants2

Cuisine TypesBuffet, Asian, Italian, American, Mexican

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • free breakfast


Six pools are available at The Royal Haciendas, including two lap pools and two kids pools. Two large main pools with swim-up pool bars and four Jacuzzis are also available. Select pools feature infinity edges. Though no adults-only pools are available, some hot tubs are reserved exclusively for adults. All pool decks feature lounge chairs, umbrellas and hammocks. Additional seating, a volleyball court and complimentary water sports equipment like paddleboards, snorkeling gear and kayaks are offered at the property's beach.
  • Poolside service available at most pools
  • Scuba diving and snorkeling excursions can be arranged for a fee
  • Lap pool
  • Wading pool
  • Lazy river
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas
  • Pool bar


The Spa at The Royal Haciendas features multiple treatment rooms, as well as a beauty salon, sauna, Jacuzzi and steam room. Treatment options include massages, facials, body wraps and hair and nail services. Specialty spa offerings like prenatal massages, men's facials, couples treatments and a fish spa experience with garra rufa fish are also available.
  • Beachside and in-room massages can be arranged
  • All-inclusive rates do not cover spa services

Services offered:

  • Massage
  • Facial
  • Body Treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


At The Royal Haciendas, children 3 and younger stay for free, while discounted room rates are offered for kids between the ages of 4 and 17. As part of the property's all-inclusive plan, children ages 4 to 12 can enjoy the on-site kids club, which features supervised activities like beach games, themed scavenger hunts and arts and crafts projects. Evening programs like pajama parties and kids discos are also occasionally offered.
  • Kids club open daily from 9 a.m. to 6 p.m.
  • Video games and outdoor sports competitions available for teens
  • All room rates include complimentary use of bicycles and water sports equipment like paddleboards and snorkeling gear
  • Babysitting services can be arranged for a fee
  • Two kids pools located on-site
  • Kids Club
  • Free Kids Club
  • Fee for Kids Club
  • Cribs
  • High Chairs


The Royal Haciendas' fitness center features free weights and cardio and weight-training equipment. Professional trainers are on-hand to help with workouts. Outside, travelers can participate in complimentary fitness classes like Zumba, yoga, Pilates and water aerobics. Tennis and beach volleyball courts are also located on-site.
  • Free loaner tennis racquets, kayaks and paddleboards available at property's sports desk
  • Tennis clinics and tournaments occasionally offered
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)


Though The Royal Haciendas does not offer any on-site meeting rooms, a business center with computers and printers is available in the property's convenience store. Fees apply to use the resort's guest computers.
    • Business center
    • Meeting rooms
    • Meeting and event planners available


    Couples can tie the knot at The Royal Haciendas. Six outdoor venues are available for wedding ceremonies and receptions, including the property's beach, a sundeck and a beachside palapa. The largest venue is the Gran Salon Hacienda Sisal, which can accommodate up to 300 guests. Six wedding packages are offered. The resort's two basic packages – the Romance and Royal Celebration packages – are designed for symbolic ceremonies, while upgraded wedding packages offer marriage certificates. All packages feature inclusions like bridal flowers, sparkling wine toasts and wedding planning services. Select packages provide additional details like bridal spa services, photography, dance floors and wedding receptions with open bars.
    • Mayan-themed ceremonies can be arranged
    • Beach has space for up to 100 people
    • Reception dinners included in Royal Rustic Beach, Beloved and Our Dream wedding packages

    Maximum wedding guest capacity300

    • Hotel hosts weddings
    • Outdoor space for weddings
    • Wedding planners available

    Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know.

    Find the Best Price

    at the The Royal Haciendas

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