The Royal Haciendas
Cancun-Chetumal Highway km 289+10 | Playa del Carmen, Maya Riviera & The Yucatan 77710 [SEE MAP]Playa del Carmen, Maya Riviera & The Yucatan [SEE ADDRESS]
Courtesy of The Royal Haciendas
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Overview
Easily recognized by its bright yellow exterior, The Royal Haciendas all-inclusive resort overlooks the Caribbean Sea from its seat on the north end of Playa del Carmen. Guests are consistently impressed by the accommodations here; visitors have their choice of a junior, one-bedroom or two-bedroom suite, although previous guests recommend opting for more space in order to have access to a private whirlpool tub and full kitchen. All suites feature a private balcony overlooking the ocean, ample living space and TVs with DVD players. Meanwhile, The Royal Haciendas all-inclusive package grants unlimited access to the resort's two restaurants, bars and ample on-site facilities (like six pools, whirlpools, three tennis courts and nonmotorized water sports equipment). However, the customer service receives mixed reviews from past visitors; some say the customer service was not on par with other resorts in the area, while others describe the staff as pleasant and accommodating.
- Location
- Playa del Carmen
- Hotel Class
- 4.0-star
- Property Type
- All-inclusive resort, 252 rooms
- Primary View
- Ocean
- Style
- Traditional
- Best For
- Couples, Groups, Families
Explore
- 4.0Hotel Class
- GOODCritic Rating
TripAdvisor Traveler Rating
Rankings
U.S. News analyzed more than 30,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings.
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Critic Reviews
Other Awards
- TripAdvisor Travelers' Choice Awards 2018
Royal Haciendas Playa del Carmen gets high marks from guests on general cleanliness, maintenance at the adjacent beach area, room size, and comfort level.
Other Awards
- TripAdvisor Travelers' Choice Awards 2018
Guest Reviews
A hotel's guest rating is calculated using data provided under license by TripAdvisor. A total of 4691 have reviewed the The Royal Haciendas, giving it a rating of 4.5, on a scale of 1-5.
TripAdvisor Travel Rating:
TripAdvisor Travel Rating:Guest Rooms
- Free Wi-Fi available throughout resort
- Dual sinks provided in master bathrooms of Two-Bedroom Deluxe Master Suites
Standard room size: 451 square feet
- Internet (free)
- Premium channels
- Workspace/desk
- Minifridge
- Bathrobes/slippers
- Minibar
- Shower/tub combo
- Separate shower
- Separate tub
- Wireless Internet
- Guest rooms with patios and balconies
- Adjoining rooms available
Location & Parking
- Approximately 32 miles south of Cancun International Airport
- Airport transfers can be arranged for a fee
- Off-site excursions offered through the on-site travel desk (charges apply)
- 24-hour valet parking (free)
- 24-hour self-parking (free)
- Airport shuttle (with fee)
- Car service (with fee)
Within walking distance of:
- Grocery store
- Movie theater
- Theater
- Shopping
- Bus stop
- Train station
- Subway/metro stop
- Restaurants
- Beach
Dining
- All meals and drinks covered by all-inclusive rates
- Free 24-hour room service available
- Gluten-free and vegetarian menus offered
- Convenience store located on-site
Number of restaurants: 2
Cuisine Types: Buffet, Mexican, Asian, Italian, American
- Fine dining
- Casual dining
- Quick service cafe/coffee shop/marketplace
- Bar/lounge
- Room service
- 24-hour room service
- Free breakfast
Pool
- Poolside service available at most pools
- Scuba diving and snorkeling excursions can be arranged for a fee
- Family pool
- Infinity pool
- Whirlpool/hot tub
- Adults-only pool
- Lap pool
- Wading pool
- Lazy river
- Seasonal
- Indoor
- Outdoor
- Indoor/outdoor combo
- Pool bar
- Lifeguard on duty
- Poolside service
- Waterslide
- Deck chairs or cabanas
Spa
- Beachside and in-room massages can be arranged
- All-inclusive rates do not cover spa services
Services offered:
- Massage
- Facial
- Body treatments (i.e. scrubs, wraps)
- Salon services
- Outdoor treatment area
- Steam room
- Sauna
Kids
- Kids club open daily from 9 a.m. to 6 p.m.
- Video games and outdoor sports competitions available for teens
- All room rates include complimentary use of bicycles and water sports equipment like paddleboards and snorkeling gear
- Babysitting services can be arranged for a fee
- Two kids pools located on-site
- Kids club (free)
- Cribs
- High chairs
Fitness
- Free loaner tennis racquets, kayaks and paddleboards available at property's sports desk
- Tennis clinics and tournaments occasionally offered
- Weight equipment
- Cardio equipment
- Yoga mats
- Free fitness classes
- Premium fitness classes (with fee)
- Bicycles (free)
- Tennis (free)
- Guided runs
- Paddle boats (free)
- Motor boats (with fee)
Business
- Business center
- Meeting rooms
- Meeting and event planners available
Wedding
- Mayan-themed ceremonies can be arranged
- Beach has space for up to 100 people
- Reception dinners included in Royal Rustic Beach, Beloved and Our Dream wedding packages
Maximum wedding guest capacity: 300
- Hotel hosts weddings
- Outdoor space for weddings
- Wedding planners available
Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know.
Find the Best Price
at the The Royal Haciendas
Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.
Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.