The Royal Haciendas

Cancun-Chetumal Highway km 289+10 | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Great Resort!

May 4th, 2020

Beautiful all inclusive resort! Wide variety of restaurants included! Food was delicious! Be sure to check out the coffee shop with specialty drinks and deserts as well! Staff was very friendly and accommodating. Having a room with our own private pool was a plus! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

They stole our money

Apr 21st, 2020

I am disgusted on how The Royal Haciendas has dealt with a billing issue from our stay the last week in January 2020. We were overcharged on our credit card $700. They have verbally admitted to it, and keep promising they'll remedy the situation. It's been three months!!!! and they were aware of this a month and a half before Covid19 shut down the resort world. We also booked with a group of 20 friends and they put us as far away from the rest of the group as possible. When asked if we could move closer, they were rather rude and just said no. The grounds were the only positive I took away from my experience, the grounds crew does a great job. I've had better food in school cafeterias than was we got at the poolside eateries. Dried out chicken, and frozen burgers served on cold buns. It sucked. I hope somebody from Royal Haciendas reads this, because we're about to get a lawyer and notify authorities. Sketchy operation, and I would never had put this review out to the world if they didn't steal our money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Resort

Apr 16th, 2020

The resort is top of the line. The grounds and facilities are clean and well cared for. The staff is exceptional- courteous, attentive and fun. Every morning there is a different water workout-aerobics, zumba, resistance etc -- Illiana, Jesus, Jorge, Manu, Miguel & Carlos - not sure I got those exactly right - MUST be experienced - they are a riot!! One of our party celebrated her birthday while we were there and the staff, including room attendant Moises, decorated our villa and went out of their way to make her day special. Shout out to concierge Alexander and room staff Moises for making our trip the best!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best resort in Mexico!

Apr 11th, 2020

LOVE this resort. Our villa has 2 bedrooms, a living room, and fully stocked kitchen. Our family really enjoys having a kitchen. We tend to eat breakfast and lunch in the room and go out for dinner. There is a grocery store on-site so it makes this very easy to make this happen! They do offer all inclusive if you prefer that. We have been coming to this resort for more than 10 years and let me tell you the Royal Haciendas never disappoints. This trip is by far our favorite trip each year. I would also like to do a shout out to our maid- Edith Teran. She does a phenomenal job and is very friendly. The rooms are cleaned every day except for Sunday. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Royal Resorts - Hacienda - Outstanding Service

Apr 9th, 2020

My wife and I are owners at the Royal Haciendas - week 10 - and I would like to high light one of your servers at the pool side restaurant. His name is Marco Rojas. We traveled with my son, his wife and their two delightful little daughters. Marco not only provided excellent service, but he also made my family feel very special and was wonderful with my grand daughters. He helped make a lasting impression on their first trip to the Royals and Mexico. Thank you Marco! TRIPADVISOR.COM USER 

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