The Royal Hawaiian, A Luxury Collection Resort

2259 Kalakaua Avenue | Honolulu, HI 96815  [SEE MAP]Honolulu, HI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Paradise!! Absolute paradise

Dec 11th, 2019

This was our sixth trip to this hotel in five years. It just keeps getting better! The grounds are beautiful , the location is superb and the staff is top notch. The hotel is historic and beautifully maintained. You feel spoiled from the moment you check in, until you leave. The buffet breakfast was included and it was wonderful. The breakfast staff are friendly and polite and efficient. The rooms are beautiful and updated but yet historic. The housekeeping staff are amazing. So polite and kind. And they did great work. But even better are the hotel managers. We had the pleasure of getting to know Lenn Yonemura before we arrived. He reached out to be sure our needs would be taken care of. Super nice guy. And we also got to know Yndira Marrero after we arrived. She is amazing!!! She tended to our every need with such kindness and the sweetest smile. AWESOME. !!! She helped us so much, always caring and treating us so well. I highly recommend this property !!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Celebrating 50 year B-day

Dec 11th, 2019

Luxury! This hotel has customer service down to an art. It is well appointed, beautiful views from our room in the Malani tower and we couldn’t have felt more welcome. The Mai Tai bar on the beach was fun and the bartenders were super nice and friendly. Pics are view from our room. We were disappointed we didn’t have a true lanai were you could sit, but overall this was a beautiful property in the busy Waikiki area. Shopping and restaurants were plentiful. Good walks down the main drag with fun window shopping. The bell boys were a great group of friendly faces! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Exquisite Property...Close to Perfect

Dec 7th, 2019

My partner and I lodged at this property for 6 days and 5 nights 11/21 - 11/26. The grounds are immaculate. From the moment of arrival the beauty of this property is simply breathtaking. Staff greet you upon arrival and are at your beck and call the entire visit. We lodged in an ocean view room. The room was clean with premium bedding, linen and toiletries. The housekeeping staff are some of the best in the industry. The entire property is very clean and well maintained. We had access to the Mailani Concierge Lounge during our stay. The lounge serves a light continental breakfast buffet offering an assortment of fruit, yogurt, a few hot foods, coffee, tea, juices and even mimosas. We dined at the Lanai Restaurant once for the full breakfast buffet. The buffet offers a large variety of hot and cold foods. Included with the buffet is one item from the a la carte menu such as an egg omelette. The price is steep, but the food is good, fresh and the service spectacular. The resort is within walking distance of high-end shopping, restaurants, Starbucks, drugstores, even a Walmart is nearby. A trolley runs every few minutes which offers rides around Waikiki for $2. The property offers a hospitality room for use before or after check-in including a full bathroom with a shower, a living room and business center with computers and a printer. The Royal Hawaiian made my first visit to Hawaii relaxing and memorable. I’m looking forward to returning to this property in 2020. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Repeat visitors of a historic and wonderful hotel

Dec 6th, 2019

My Mom and I visit/stay @ The Royal Hawaiian annually for the last several years. This hotel has become very special to us, not only for the wonderful accommodations and atmosphere, but also from the staff/employees who make our experience staying here even more wonderful. We always stay in the Mailani Premier room and the beds are super comfortable, the room is clean & bright, the lanai is comfortable with amazing views of the ocean and let me tell you that toilet in the bathroom is something to come back to this hotel for :) We were celebrating my Mom's 89th birthday and G*d willing we will be back next year to celebrate her 90th birthday as well. They had a piece of cake and a bottle of pink Royal Hawaiian sparkling wine in our room for my Mom which was a very nice and special touch and much appreciated. The bakery has such delicious pastries too. I wanted to recognize some of the staff who made our stay even more special: Lenn Yonemura, Mia Atsumi, Gerard Thomas, Meilani Akuna, Andrew Paul and the wonderful staff in valet and in the Mailani lounge for breakfast and evening as well. Thank you for making us feel like ohana and this hotel is like our 2nd home. See you again in Nov/Dec 2020. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A relaxing week

Dec 5th, 2019

I spent 10 great days at The Royal Hawaiian. It's central to everything in Waikiki, We stayed in the Mailani Tower. It's clearly a luxury hotel, but there were good and bad. The good far outweighed the bad. Pros: LOCATION: So many restaurant, shopping, tours close by. The beach is RIGHT there. Restaurants: Ate in all 4 (Azure/Sotnegrill same place) very nice Comfy bed Nice balcony Great pool service (Mahalo Kacie, I miss you, you were the best!) Exquisite welcome and set up email (Mahalo Mia) Great Concierge service Yoga was awesome (varied poses for levels, multi lingual) The grounds and the buildings are beautiful. Cons: The lounge had limited menus. Having done other lounges the selection was more varied. For the size of the tower the seating is limited. And C'mon, it's Hawaii, have fresh pineapple. Pool hours: The pool is closed at 6. It's just lame. And the shared pool with the Sheraton is a walk and only stay open till 8. Spa: The spa is not directly connected so you cannot use any of the spa facilities unless you have a service. I'm accustomed to Bonvoy elite members being able to access a steam and sauna, even if in the spa. At the check in desk at the tower we had a women who had a tough time setting things up, same person checked us out. Both took over 20 minutes which is poor service. Overall: I adored staying in the tower. It's steps to the pool/hot tub, the restaurants and the beach. We rented a cabana through the beach boys for a day and it was awesome. The lounge was limited but good, very nice staff. You can walks out to the beach and go left of right for more dining options, Duke's is mere steps away, Grab a pool chair early and enjoy a lazy day soaking up the tropical goodness. TRIPADVISOR.COM USER 

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