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at the The Sanctuary at Kiawah Island Golf Resort
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Great visit in the COVID era
Jun 29th, 2020
I thought the Sanctuary did a wonderful job of providing great service with the limitations they faced to protect themselves and their guests from coronavirus. They were very kind to put a fridge and coffee maker in the room on request before we got there. Anything we needed (coffee pods, towels, etc) was delivered ridiculously quickly. The food was fantastic-- even the room service burgers and poolside lunches. Like, really, really good and worth the price tag. Dinner at the Ocean Room was excellent. Before our visit, the concierge reached out and helped me make reservations for dinner, golf, and bike rental. I don't know what more they could have done! Every team member wore their mask religiously, even the attendants on the bean in the 95 degree sun. I will be back for the full experience when this is over!!! TRIPADVISOR.COM USER
Jun 27th, 2020
Visited the hotel during reopening post Coronavirus for a special family event. They did not have their act together. Despite saying restaurant reservations were necessary given social distancing requirements, several emails and phone calls to the Concierge desk during the week before my trip went totally ignored, even after having the front desk hand deliver a message across the lobby asking them to have someone call me. My effort to save time and make it easy for them and me by emailing my restaurant reservation requests over a week in advance resulted in a huge waste of time repeatedly trying to track someone down, and then ultimately having to make all of the restaurant reservations over the phone anyway when someone at the front desk finally agreed to make them. The pre-arrival gong show ruined the whole experience. Then they had the nerve to charge me a week after departure for bikes that I never rented. Too bad because it is a beautiful spot that I have visited multiple times over the years. This trip ruined it for me. TRIPADVISOR.COM USER
Jun 25th, 2020
This beach resort has everything u need to never leave, but is a short (30-40 min) drive to Charleston- where ghost tours and even more excellent cuisine is at. Beautiful rooms- careful- ocean view may mean u have to turn your head to see- but it’s worth it. Great attentive service in the age of covid. Beautiful pools and beach- and great bar and food service on private beach and at pools. Really wonderful resort. TRIPADVISOR.COM USER
Times may have changed....but the excellent service remains
Jun 24th, 2020
Times have changed.....but the excellent service is still there. 5 stars doesn’t mean it’s business as usual. What 5 stars means is The Sanctuary has taken every step possible to mitigate the impact of Covid19 while maintaining a wonderful resort experience. What’s different? Well, no car valet, no maid service and limited spa services. So what. Transportation to and from your car via golf cart. Upon one simple phone call, fresh towels and a long list of other supplies are delivered to your room in a very fast and accurate manner. The spa services available are wonderful. Service at the Ocean Room, Jasmine’s Porch and the Loggerhead Grill is still excellent and the food is outstanding. Every table is cleaned and thoroughly sanitized after each use. Room service is prompt for those times you don’t want to venture out. We did get a memo saying in the next few days they will use a touch-less thermometer to check every guest entering a restaurant. The resort has hand sanitizer everywhere and all of the employees wear masks both indoors and outdoors. What’s your biggest problem? Well, like anywhere you go, people (the guests) are refusing to wear masks. Where a sign limits the number of people in a resort shop, the limit is largely ignored. Social distancing? Not so much. The resort has done everything possible to reduce the impact of Covid19. Your main threat is from the guests, but it’s that way anywhere you go. Hey, we all think we’re invincible until they hook us up to a ventilator. Special thanks to Chris the valet and JT at the Ocean Room. Excellent customer service. My advice? Go, enjoy.....the beach is wonderful and there’s plenty of room at the pools, too. While apparently the resort is, by their choice, not booking to full capacity, I’d still recommend making spa and restaurant reservations as far ahead as possible. Have fun! The Sanctuary team is doing everything possible to make your stay safe and enjoyable. As usual, we’ll be back in the fall! TRIPADVISOR.COM USER
Jun 22nd, 2020
We just returned from celebrating our anniversary at The Sanctuary on beautiful Kiawah Island, where we honeymooned 40 years ago! We were pleasantly surprised with a room upgrade and treated to a complimentary bottle of wine on arrival! The staff was friendly and accommodating, despite some limitations due to Covid. We were very grateful masks weren't required during our stay! A huge shout-out to Kevin, our Concierge who was an absolute pleasure to work with! He was a great listener and made excellent suggestions based on our interests and food preferences, all of which we really enjoyed... from unique dining spots off the beaten path and activities such as biking to the watch towers, observing strand feedings of the dolphins at Captain Sam's Inlet and visiting the Middleton Plantation. We experienced parts of Kiawah and Charleston we previously didn't know about. Kevin's experience and knowledge of the area was invaluable and enhanced our vacation! Another shoutout to Katie, our waitress at the Ocean Room, who was incredibly personable and made our anniversary dining experience a memorable one! Beautiful sunsets, miles of biking through scenic marshes, forests and on the hard-packed beach, observing the wildlife, flora and fauna all make Kiawah Island a place to create fond memories! TRIPADVISOR.COM USER
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