The Saratoga Hilton

534 Broadway | Saratoga Springs, NY 12866-2209  [SEE MAP]Saratoga Springs, NY  [SEE ADDRESS]
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Courtesy of The Saratoga Hilton

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Guest Reviews

Tripadvisor Traveler Rating 5

Great downtown experience

Mar 1st, 2021

Spent the weekend in Saratoga for a getaway. Hotel is in a great location, and everything is clean and good condition. We see the Hilton Cleanstay stickers and protocols being followed. Restaurant was closed but many great spots nearby, breweries, coffee shops, etc. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

The best hotel value in Saratoga

Nov 16th, 2020

My wife and I have been staying at this Hilton for several weekends in the fall, while our home in town was being completed, and overall have been very pleased with the facility. The night manager, James, is extremely friendly and accommodating, and the housekeeping staff is always attentive and helpful when you need something. The location is perfect to downtown and walkable to everything there in just a few minutes. The rooms are generally very modern, clean and comfortable and the price is excellent, especially if you search online deals for it. A few minor hiccups here and there, but nothing serious, especially after staying so many nights. Highly recommend the hotel and staff. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Good with Issues

Oct 25th, 2020

Pros: All went relatively well, I loved how everything worked with the App to check-in, and check-out. There were plenty of signs and hand sanitizers everywhere. This made people feel safe. Great location within walking distance to EVERYTHING. Cons: First, the room looked clean BUT upon closer inspection I found a dead fly near the window (see pic). Second, the coffee machine was dirty and had an old (and very DRY) used coffee filter/pod inside from the previous use. Third, the door unlocking mechanism was a little unreliable (a minor inconvenience). TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

HORRIBLE

Oct 4th, 2020

Kids having a party next door till at least 2am. I called front desk THREE times and was told no security on duty. Anthony said he would go upstairs and ask them to be quiet. Really? Beyond disappointed with Hilton customer service. Atrocious that at this hour I have to call and complain about this ridiculousness. How on earth can you run a hotel this size with no security?! Never ever staying here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not the usual Hilton Touch

Aug 30th, 2020

I have been a Hilton Member for a very long time. I totally expected to have a Hilton getaway. Saratoga Springs has always been a great time to getaway for a break. Unfortunately, pandemic has made its way. I have stayed in a few Hilton hotels during this difficult time and have seen first hand Hilton come alive in Hospitality. However, there have been a few times that I could truly say Hilton May be getting stuck. I travel quite extensively throughout the year and always stay at a Hilton Property but after recently staying at The Hilton Saratoga Hilton and a few other non welcome feeling I’m looking at other options. This is painful to even write. The Saratoga Hilton reception staff are not consistent in their welcome. I’m fact two were fairly rude. Housekeeping staff really did their best. At one point one housekeeper unloaded on how management didn’t really care about them. Again, as a Diamond member this is sad to hear. I think it’s time to find another hotel family to visit while I’m away from home. A sad thing to even imagine. TRIPADVISOR.COM USER 

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