The Setai, Miami Beach

2001 Collins Ave. | Miami, FL 33139-1913  [SEE MAP]Miami, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Very good but some refurbishment is welcome

Jan 11th, 2020

We stayed 7 nights in a two room suite we had a small kitchen, whith everything we could need and good appliances, we had a small dining room and a big sofa, the biggest suite was very good in size and storage space, while the smaller room was not actually a suite because the bathroom was outside, and lacked storage space. Housekeeping was very good and thorough, breakfast had a good variety and quality but reception lacked warmth even if service was very good. Ou The pools were very nice and service was ok, personnel was not enough but was kind and efficient, beach was well equipped but service was lacking. Lunch at the pool restaurant was good as well. It is a quieter hotel than other hotels in the region. We needed to wait for the elevators to reach our suite and the corridors need urgent refurbishment. In general it is a very nice hotel, a refurbishment is welcome. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Sophisticated beach

Jan 11th, 2020

Beautiful hotel, fantastic breakfast, great rooms. Nice swimming pools, however(we were travelling with kids and could only use one of the 3 pools. That was a bit frustrating as this tends to stay overly crowded. Beach service is good and the location is excellent for everything you want to do in Miami Beach. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not as advertised. Not serene. Not romantic. Just loud.

Jan 10th, 2020

The tripadvisor profile says: “The Setai is an intimate, serene oceanfront resort in the heart of South Beach...” NO. They run a bar/party at night with a DJ that sends loud bass throughout the property. We paid for an ocean view room; they offered to move us to a street view that would swap part of the party noise for traffic noise. No thanks. This is not Asian serenity. It sounds like a war zone. And they are, of course, making it our problem. You want to run a party hotel to juice your bar revenue? Fine, but don’t advertise it as serene. It’s not. It is terrible. Add to this a “suite” with a bathtub strangely in the center of the bedroom and a tired, dated, decor, and you have the worst “five star” hotel I’ve stayed in. And we do about sixty nights a year in five star hotels around the world. Stay away. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Average at best

Dec 29th, 2019

The courtyard rooms are a joke. Lock on the door entering the room was damaged and extremely unsecured. Room was dusty and poorly maintained. A loose tile in the bathroom fell from the ledge and nearly hit my foot before breaking on the floor. Windows are extremely outdated and almost impossible to open. I am shocked a resort claiming to be five star would rent a room in this condition for almost a thousand dollars a night. Chairs on the beach are nice but no food or drink service until after 11am. I asked attendant to save our seats while we went to pool to order lunch and upon returning realized our seats were given to another guest. Sat at pool for 45 min waiting for server with no luck. Went to beach restaurant and ordered tuna. It was discolored and disgusting. I felt nauseous immediately after taking a bite. Appetizer at bar and dinner in courtyard both were highly, highly disappointing. I was really looking forward to this vacation and after our experience I honestly feel completely ripped off. I expressed my frustration with front desk upon check out and they offered to credit one of the meals (least expensive) from our bill. Felt like insult to injury. Three stars for: - Location. - Quality of beach chairs. Cold towels and spritzers. - Drinks, ambiance, service and entertainment in courtyard. - Staff upon check in were excellent. - Only positives in the room were shower pressure and pastries provided upon check in. I wouldn’t recommend to anyone unless you’re only coming for drinks and entertainment in the courtyard. I wouldn’t stay or eat at this resort ever again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Always our favorite in MIA

Dec 28th, 2019

Attentive staff, great public spaces, incredible Sunday brunch (but a weekday breakfast isn’t so shabby either!). Not to mention that They always treat my dog wonderfully!! Reserve a poolside bed for a comfy, private lounging experience with excellent food/beverage service. Best drinks ever at the bar... TRIPADVISOR.COM USER 

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