The St. Regis Bora Bora Resort

Motu Ome'e BP 506 | Bora Bora, Bora Bora 98730  [SEE MAP]Bora Bora, Bora Bora  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

So bad we returned to Conrad Bora Bora after staying 1 night

Apr 12th, 2020

We splurged for our honeymoon on the over water bungalow at the St Regis Bora Bora and was super excited. We stayed at a Garden Villa at the beautiful Hilton CONRAD and then came here. The price at St Regis was doubled so we were expecting to be blown away. It was such a huge let down! CONS: I'm not sure if its at the time we went but the beach area was covered in little rocks. Not a pretty beach area at all. -Our water at our overwater bungalow was not clear and blue like how it was at the Conrad, it was more murky here. And not much fishes at all. -There was trash washing up the land where our water bungalow area was! Disappointing for the prestige and price of this resort. -Outdated pools -The property was just too huge and spread apart for us. It was not easy getting around. It looked like a lot of older guests would call for a cart a head of time to get to many places. PROS: -Snorkeling at the Lagoon area was very enjoyable and nice. One or two day of this is enough. -Canceling the rest of the stay and checking back in at the Conrad the very next day! So glad we did this as we got to enjoy the rest of our honeymoon. Im sorry to say this place was just not for us. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Service, Beautiful Property

Mar 21st, 2020

The St. Regis Bora Bora is an amazing, once-in-a-lifetime experience. We recently went on a group trip of 11 to celebrate a 40-year old birthday party for my wife. The St. Regis delivered us an epic trip in every aspect. Everything from working with the concierge desk weeks before our trip, to making sure every aspect was perfection upon our arrival through our departure. We were treated like royalty the entire time. Even when there was a hiccup at one of the restaurants, they exceeded expectations in resolving it to our satisfaction. Thank you again for the exceptional experience! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Stay!

Mar 15th, 2020

This hotel is one of the best I've stayed in, worldwide. The room was beautiful and well maintained, the hotel property is peaceful, and the lagoon has amazing snorkeling. But what makes this hotel over the top is the friendly service. All staff members, whether gardeners or maintenance men or the wait staff, consistently stop to say hello and give you a warm smile. This occurs throughout the entire resort, and I've never seen anything like it. Yes, the hotel is not inexpensive, but I'd definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Mostly an incredible experience, with some room for improvement

Mar 13th, 2020

My husband and I came to Bora Bora for our honeymoon in 2015 (stayed at the InterContinental Bora Bora & Thalasso Spa) and loved it so much that we decided to come back for our babymoon. We booked 11 nights at the St. Regis using a majority of Marriott points (a lot of them!). I felt they missed the mark a bit pre-arrival. We only had their email address because there had been an issue with my husband's expired credit card used for the deposit and we had to update it. We never had anyone reach out to us to ask about the boat transfer, so we had to inquire. Since we were staying 11 nights I'm still shocked at the price tag for a 20 minute transfer each way (14000xpf per person roundtrip, or about $130 USD per person). When we've stayed at other 5-star locations, we had the hotel reach out a few weeks in advance to ask about preferences for our stay, inquire about food restrictions, etc. This hotel did not do this (which surprised me, given they advertise the butler service). Also, given the hotel's limited restaurant options I think they should reach out in advance to at least schedule the first night or two since restaurants require reservations. Butler service: We had a nice greeting upon arrival, were shown to our room, received a quick tour, etc. Keep in mind that while you are assigned a specific butler, you will also be helped by others (not a big deal at all, but this isn't always a personal service). Po, however, was very nice and did stop by breakfast on most mornings to confirm our spa appointments, dinner reservations, set up room pickups, etc. The morning coffee service was SO appreciated and really added a nice touch to the trip. The room: I can only imagine how hard it is to maintain wooden overwater villas in this warm, humid climate. However, they are in need of some serious care. The first few days of our trip was quite windy and humid, and the AC wasn't able to keep up with the hot wind blowing into the room (even when all windows and doors remained closed). When the curtains were shut you could see how much air was blowing through the windows and doors - even windows that don't even open. So, while it was 27 C outside, the AC wasn't able to get around 24-25 C inside. And, it felt very muggy inside the room as well, which made it very hard to sleep (especially for a 5 month pregnant woman). When we inquired about the AC, they told us it was the weather and that was that. The rooms could definitely use ceiling fans (no idea why they wouldn't have this?!). In short, the rooms themselves are incredibly inefficient. They also had quite a bit of a termite issue - we saw new termite infestations (and signs of them via their sawdust poop) multiple times in our room. And wood in many places was showing major signs of wear/deterioration, bathroom faucets were partially broken, tile was in desperate need of new grouting, etc. The floorplans of the rooms themselves also miss the mark and I'm a bit surprised. Compared to our IC overwater bungalow (at about 2/3 the price), while very large, the StR rooms felt much darker and lacked some of the 'wow factor'. The bedroom and bathroom are set back from the water a bit so while you do have a view from bed, it's behind the deck and covered patio. The bathroom is behind the bedroom and doesn't offer any view (the IC room is more rectangle, and has the bathtub right against the window with a beautiful view). Also the closets! I don't know what they were thinking - the whole villa is quite big, but the closet is maybe 2 ft x 5 ft, with only about 2 feet wide in hanging space. Given we were staying for 12 days, we had to cram our clothes in this very small space. The bathtub is set below floor level, so it wasn't very inviting as it was difficult to get in and out of. HOWEVER, they did do a great job at encouraging fish and other sealife to live around the bungalows, making the glass bottom floor incredibly fun to have. Our IC room also had this but there was no sealife to speak of underneath, so you'd just be looking at water/sand. Oh, and the beds! They were heavenly. At 5 months pregnant, I hadn't slept that good in a long time. So much so that my husband and I are researching where their beds are from! Restaurants: be prepared to spend a lot - to the tune of $44 USD for a basic club sandwich with fries or $14-18 for a mocktail, $27+ for a cocktail. They even call out their high prices on the menu, due to shipping costs. We knew in advance that things were pricier here, but it was still jarring (luckily I wasn't drinking this trip so we saved a bundle). If you haven't received the tip already, save room/weight in your luggage and stop by duty free at LAX on your way in. We also brought extra snacks this trip since this mama-to-be needs to eat a little every few hours and can't have leftovers without heating them up. All restaurants were quickly aware that I was pregnant (they keep notes on these things), and made sure that my food was prepared properly (no raw fish, etc.) which I really appreciated. We also got to know some of the restaurant staff due to our length of stay, and really enjoyed the personal greetings upon arrival. The food itself was very good at all restaurants including the breakfast buffet! Beach/pools: I really liked the options you have here - two different pools (one supposed to be adult only, although the only day we used it, there was a loud 4ish year old there as well). There wasn't any kind of server or attendant to speak of, but they did have phones to order room service. The larger pool was nice, but as you can imagine quite warm (I don't fault them for that). And of course there is the lagoonarium, which is very fun if you want to see a ton of fish and don't want to go in the ocean and/or pay for an excursion. However, we loved snorkeling right around our room - tons and tons of fish, we saw an octopus, and got to swim with Eagle Rays multiple times, just by jumping off our deck! Overall, we really enjoyed our trip. ALL of the staff we encountered (with exception of one spa front desk employee, who found it pertinent to remind me that 'gratuity is not included in the cost', something many foreigners like to remind Americans of...) were incredibly friendly, helpful, professional and nice. Even down to every housekeeping staff member, gardeners, etc. This St Regis has done an impeccable job hiring and training their team. Tips: -Bring your own snorkel gear - while they have some to loan you, we went through quite a few masks before finding ones that weren't broken/didn't leak. -If you plan on going in the water by you your room and want to bring floaties for the water, bring rope! We saw our neighbors do this and were kicking ourselves for not thinking of it. The current, while not very strong, will still push you around a bit and it would have been nice to not really think about it. -Reserve dinner reservations right after you arrive. -Find something (anything) to leave in the bike baskets when not in use (if you plan on keeping it). This could be a pool towel, sweatshirt, whatever. Something that shows the bike is in use. One day while enjoying the lagoonarium from the spa, our bikes were taken by other guests. For reference, the lagoonarium is almost a full mile away from where our room was, so we had to wait a bit for a pickup. I really wish they had a better system to 'hold' bikes and/or indicate that a bike was in use so as to not get stolen. -We got a 'lagoon view' room and really enjoyed it. It was at the almost most western point of the property (closest to the main island). This is where the Eagle Rays seem to hang out and really made for quick and fun snorkeling. Highly recommend requesting this section of the hotel if your room type aligns. -Opt for the daily coffee service! It's included in your room cost and is such a nice way to start the morning. -Find a good waterproof case for your phone or camera. This was super fun to have when feeding fish. I was able to find a $20 iPhone waterproof case on Amazon that worked great and got some fun shots of fish, the Eagle Rays, Manta Rays (from our snorkeling tour), and more. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Anniversary Celebration

Mar 10th, 2020

My husband & I went to St Regis in Bora Bora for our anniversary. Almost all rooms are the little huts over the water, but they are NOT huts. If you watch the movie “Couples Retreat”, it was filmed here. SO pleasant & SO relaxing. We did several of the excursions, which were definitely worth the money. There are several restaurants on site & we took a boat ride to a place on the island. Everything was exceptional & we had a dinner for 2 on the beach. The spa was amazing. Staff were so nice & the manager went out of his way to make sure our trip was amazing. TRIPADVISOR.COM USER 

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