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at the The St. Regis Florence
Beautiful hotel in a great location
Jul 13th, 2019
First and most important: the A/C works well! This hotel is beautiful throughout (our room was well decorated). The lobby bar is very fun for a pre-dinner drink (including a free glass of champagne). The location is good as everything you want to see is a reasonable walk away but you are not in the center of the crowds. Yes, the hotel is expensive but we found the overall experience worth the price. TRIPADVISOR.COM USER
Do not leave money in the safe when you leave the hotel!!!!
Jul 10th, 2019
Unfortunately I have to agree with the negative review from May 24 th. The management of this hotel does not know how to handle problems. On our 3 rd night staying at the hotel we came back to the room to find out safe open. There was over $300 missing ( all $20). We could not believe that in a hotel of such luxury a staff member would steal money. We reported this immediately to the manager. He said that we can report this to the police ( which we found out later would take over 3 hours. Who has that kind of time to spend at the police station while on vacation)!!! They did nothing about the fact that we were robbed. I run a business as well and if something like that happens in my company the least thing i could do is to take it off the bill or maybe give the customer a voucher... more and more i am realizing that we tourists have spoiled the locals and give them tips and good reviews for bad service. We need to stop. Lesson learned. TRIPADVISOR.COM USER
Great rooms and views
Jul 9th, 2019
We visited the St Regis Florence as part of a family trip to Italy. We had 2 rooms over looking the river. The location, opulence and professionalism is what stands out with this property. Both Aldo at the concierge and Aldo at the door are fantastic. You can definitely see they take pride in their jobs. Congratulations on the work management has done with this hotel. TRIPADVISOR.COM USER
St. Regis Never disappoints
Jul 6th, 2019
This hotel is exceptional. If I could give it six stars I would. The place is stunning and gorgeous, the service is top notch, and the location can’t be beat. Your room comes with a partner who will help you unpack if needed. The concierge helps with dining and transportation. You will not be disappointed. TRIPADVISOR.COM USER
A gem of a find in Florence!
Jul 3rd, 2019
We stayed at the St. Regis on June 23 and June 24, 2019. We didn't even know it was connected to the Marriott Bonvoy properties that we have been affiliated with for years. What a nice surprise to enjoy the hotel and get points! Everything from the moment we checked in to the moment we checked out was perfect! The staff was amazing, knowledgeable, caring and wonderful! The location was fabulous! Right on the Arno, a few minutes away from everything! It is a BEAUTIFUL hotel. The restaurants and bar were delicious! I really can't say enough about this property. What I can say is that we have a wedding in 2021 in Florence and you can bet your bottom dollar that we will be staying at the St. Regis!! TRIPADVISOR.COM USER
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