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at the The St. Regis Houston
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Oct 9th, 2020
Share review Embed review Write an update Edit review 10/9/2020 33 photos 3 check-ins So is this how the upper 10% of the Americans travel? No way my income level allows me to spend $300-400/night for a hotel...but since I was here for business I stayed for 2 nights for free! And WOW! This place is really nice! PROS: -Luxury, luxury, and more luxury! -Spacious, clean, and and classy room and bathroom -Big TV, Coffee Machine, -Nice pool and gym that are both open late! Perfect for post conference networking & BSing. -Very friendly staff...its like they're from Downton Abbey. -Complimentary shuttle service within roughly 5 miles. CONS: -Expensive! You get what you pay for though! -No in room refridgerator, just a pricey mini bar. -Not in walking distance of anything. TRIPADVISOR.COM USER
Nice quiet stay
Oct 8th, 2020
The customer service is great. The only downside is the hotel is showing its age. It has an old luxury feel but can use a bit of updating. Since they had just opened back up from COVID Shutdown the restaurant inside the hotel had limited hours. We enjoyed the pool area with our little girl. TRIPADVISOR.COM USER
Apr 14th, 2020
Loved the elegance and class of this property. The location is great. From check in to check out, every staff person we encountered was friendly, attentive and helpful. Breakfast was excellent. The bed was ultra comfy. Thumbs up to the front desk, concierge and the waiter at the restaurant. TRIPADVISOR.COM USER
Mar 15th, 2020
My husband and I just stayed for 3 days and we had a wonderful time. The hotel is lovely and the service was great. We had the pleasure of meeting Nicole Pacillas , concierge who really went above and beyond to make our trip great! Also the bell boy John was a pleasure and very helpful! The room was comfortable and clean, front desk staff excellent! The only negative was the house car driver. He really was grumpy and it was awkward when we needed a ride.... he made us uncomfortable. He really made it obvious he did not want to drive us anywhere. Other than that everything was wonderful. TRIPADVISOR.COM USER
Beautiful hotel loaded with a tremendous staff
Mar 12th, 2020
We arrived early at the hotel, so we understood that our room was not ready. We went out for lunch and came back and waited in the bar. The desk clerk and the concierge kept checking with us and apologizing that our room was not ready even though it was only 2pm. They ended up accommodating us beautifully. Tina in the restaurant deserves extra kudos for a job well done. The hotel is gorgeous and so peaceful, I didn't want to leave it to go out and tour Houston. TRIPADVISOR.COM USER
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