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at the The St. Regis Istanbul
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Service Remains Good, but Grand Superior Room is too Small
Sep 18th, 2020
A few months ago I posted a rave review of this hotel right at the beginning of covid, this time we returned and had a good but not great stay, so I thought I would provide more comments for a more balanced picture. Obviously last time because we were alone in the hotel we had fantastic service but this time the hotel had fairly high occupancy so service was not nearly as good, in addition not receiving a suite upgrade as Marriott Ambassador Elite at this property makes a significant difference in the value proposition because our room was quite small for luxury standards. I thought shortly after the hotel reopened post-covid that occupancy would be low but I was wrong; I only received an upgrade to the Grand Superior room type because standard suites were all occupied. At 35 square meters this room type is not large by any means and the balcony does not have a view of anything except the building in front so that space was of little use to us. This is in sharp contrast with many other hotels in Istanbul with spacious rooms and/or great views, for example at Raffles the entry level room is 62 sqm which is even bigger than standard suites at St.Regis (57 sqm). The design of the room was nice although due to lack of space less impressive than the suite we had in March so it would be one hotel where I consider having a suite upgrade to be more important than in hotels where the basic room is large enough that I am not too concerned if I don’t get a suite. One nice feature of St.Regis post-covid is that we could order breakfast as room service rather than having to go to the restaurant if desired, which was not an option we had at Raffles one month prior. In terms of the menu however, Raffles is very hard to beat; StR was not bad but was closer to a traditional Turkish breakfast rather than the more imaginative and luxury options of Raffles. Service at StR was still good but staff were generally quite busy; also I wonder if some staff were new after covid – there were some mistakes here and there with our in-room breakfast orders for example, although I noticed the same at other hotels recently: increased incident of minor issues so StR did not stand out negatively. Some aspects remained top notch however, for example as soon as we stepped out of the taxi upon arrival the bell man recognized us and addressed us by name and the hotel is most flexible in keeping luggage in storage between stays. Covid safeguards were also better than the majority of other hotels where we stayed in Istanbul recently, including temperature check of incoming guests and individually wrapped glasses in the room. If comparing with a few hotels in Istanbul my main conclusion is that in this price range I would be hesitant to book at St.Regis if I thought my odds of a suite upgrade were not very good, for example during high season in the summer. I did not enjoy the (small) room significantly enough to be overly keen on returning in this room type at high prices. I could obviously book a suite straight up but for less money I can get a bigger room at Raffles so it’s not entirely clear that booking a suite outright at StR would be the best course of action. In low season however the strengths of Marriott’s loyalty program and suite upgrades (compared to Accor) turns the value equation around and StR is the better choice. Comparing to Fairmont which is probably my favorite in the city, I can get a huge premium suite guaranteed at time of booking for a similar price tag as a standard room at St.Regis; Fairmont might not be the same level of service as StR but it’s not bad either and has a top notch lounge. Compared to Park Hyatt, St.Regis wins on service, the nicer rooms, but suite upgrades are easier to come by at PH. That said, the suite at PH was quite boring so as much as I was not wowed by the Grand Superior room at StR, I still prefer it over a suite at PH which rarely happens anywhere in the world. TRIPADVISOR.COM USER
Brasserie Restaurant St Regis hotel Istanbul
Sep 14th, 2020
We stayed at a local hotel near St Regis and stumbled on the restaurant here. It has excellent service excellent food the drinks were extraordinary. The head bartender Turgay Toygar was very attentive not only to our table but all surrounding tables that we observed on our multiple visits. We stayed for 12 days and at least half the time we made it a point to come back here for our dinner and lunches. For sure the atmosphere is good and like most good restaurants all you need to do is look around at the other people here to see how happy they were I highly recommend the restaurant! TRIPADVISOR.COM USER
Great location - average at best St. Regis
Sep 12th, 2020
This property is in a great location. Safe, clean, amazing shopping and great restaurants. However, this hotel is an average at best St. Regis. The rooms are just not up to date and are begging for a refresh. The breakfast (complimentary as I'm Titanium Elite) was Ok. Food came out at different times, had to ask for drinks, basically staff wasn't interested in serving. The rooftop bar has amazing views and was pumping out some nice music. Again, it just wasn't up to St. Regis standards. The bar tables were wood grain laminate that was peeling up. They should be marble at a hotel of this caliber. We cashed in earned upgrades for this stay to a suite. I would hight caution against this as they stated they only upgrade to the "St. Regis Suite." We were in the x15 room block and the living room was useless. It was in a triangle shaped corner of the building which mad it an odd layout. In addition, in the center of the room they had a very tall table that cut the room in half. The sofa was a 1/2 moon shape incredibly odd and uncomfortable piece of furniture. It was a wasted room. All of that said, we were thankful for a country to accept US citizens and were grateful for the stay. I think next time I would try a more updated property as this one seems to be resting on the name alone. TRIPADVISOR.COM USER
Superb! One of the best St. Regis Hotels.
Aug 30th, 2020
I’m Bonvoy Ambassador member and have been so for quite a few years. I stay 100 nights+ every year. The St. Regis Istanbul simply blew our minds. Everyone (EVERYONE) from the bell service, the front desk, the concierge, housekeeping, butler service, spa and all the restaurant staff were kind, warm, professional! Simply wonderful! As an Ambassador member got upgraded to a lovely suite with a view to the park and partial view of the bosphorus. The bed as expected was so comfortable and the climate controls in the room don’t make a single noise... making the it very nice. Only drawback is concert place across the street that plays loud music if you want to sleep early. Both restaurants (Brasserie and Spago) had a very nice ambience and delicious food. The neighborhood where the hotel is located couldn’t be better. I simply couldn’t imagine a better location to stay in Istanbul. Special mentions to (please forgive if we misspell your names): Dilara a Idalia (at concierge desk), Nazli from housekeeping, Ersin, Yahya, Murat and Chef Murat at Brasserie, Revna, Cunyet and Bersin at front desk, Ercan at bell service please forgive those whose names we forgot. Thanks for a lovely stay and look forward to returning this fantastic property! TRIPADVISOR.COM USER
Fab stay at the St Regis
Aug 27th, 2020
Had a lovely stay at the St Regis for five nights. The staff were very welcoming and professional. The food was excellent in the Brasserie, as was the service especially from Burak (head bartender) and Samet always looked after us very well. We always got excellent food and service in the Brasserie. Unfortunately the food in Spago was terrible and the service was terrible too. The waiter was extremely “flappy” and scatty. The rib eye steak was pretty much raw and was full of fat. It should not have been served to a table. Maybe in the evening they thought it would have gone unnoticed as it was getting dark? Not what I would expect from a Wolfgang Puck restaurant! I also utilised the spa and had a fantastic massage, very relaxing. Our room was always cleaned to a very high standard. The lady who was servicing the room for us was always very attentive and made sure we had everything we needed (I didn’t manage to catch her name) but she was lovely. Would I stay again? Absolutely, the staff at the hotel have made our stay great. I won’t visit Spago next time though! TRIPADVISOR.COM USER
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