The St. Regis San Francisco

125 3rd Street | San Francisco, CA 94103-3107  [SEE MAP]San Francisco, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Red Roof Inn with a St Regis sign in front

Jan 15th, 2020

Worst hotel stay for business EVER! Given a ADA accessible room without being gold it would be a handicapped room. Not right. Especially at $1400/night. Was told it was impossible to switch but miraculously when I got a manager involved, a regular room became available. Ate dinner at bar. Ordered a burger with no cheese and no mayo. First one that came had both cheese and mayo. Second one had no mayo but melted cheese. Third one finally right. No apologies or anything. Sent dry cleaning out. It was promised by 7;00pm the next day. I pleaded with them to make sure it wasn’t delivered to my old room (the ADA ONE) because I needed the items that night. After telling me I have nothing to worry about, I didn’t get my items until 8:40 the next evening because, guess what, they delivered them to the old room! Finally, on the only morning during the stay where I had an opportunity go sleep late, I was awakened with a phone call at 7.20 in the morning telling me that the guy with the coffee machine I requested was at my door but my Do Not Disturb sign was on do he couldn’t knock. In my groggy state I explained that I never ordered a coffee machine. However, thanks to her call, I was now awake 2 hours earlier than Zi wanted to be. She just hung up. When I complained to the manager, she offered me a fruit basket, which I accepted. It never came!! Run, don’t walk, from the St. Regis San Francisco. You will thank me later. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect launching spot to explore

Jan 15th, 2020

Wonderful Labor Day trip at a lovely spot in the perfect location. We enjoyed a beautifully appointed room on one of the top floors with a comfortable bed and great bathroom. Even more so, we greatly enjoyed our time in the lobby bar grabbing cocktails and snacks on several occasions with friends. Everything is in convenient walking distance with several wonderful food spots nearby. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

1st time at St. Regis — Best choice ever

Jan 1st, 2020

I’m an Elite member and I have been exploring most of the Marriott hotels and by far, this has been my favorite. Exceptional service, modern facilities, free saunas, free shuttle service within 2 miles, free chocolates and a scented candle (which we really liked). I think our room was upgraded because it was really big and we have a shower and a tub. It was a memorable and luxurious experience. We would defitely go back to St. Regis in other cities as well! Special shout out to Brando (butler) for bringing our luggages right away and for giving us tips and suggestions to explore San Francisco! Also for Mel (at the gym) who has been so accomodating and welcoming. She was very friendly and even gave good recommendations for our next stay at San Francisco. She also helped me when I was looking for a paperbag that I could use for my stuff. Kudos to all the staff at St. Regis! I highly recommend this hotel! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Weekend at the Regis

Dec 30th, 2019

To unwind from the craziness of the holidays, hubby and I checked in at the St Regis in SF days after Christmas. First time for us to stay at the St Regis and we were very pleased with our accommodations. They were able to give us a corner room which my husband requested. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fabulous, perfect luxury hotel

Dec 30th, 2019

Loved this hotel so much. It’s an oasis in the middle of San Francisco’s downtown. Incredibly warm and detailed service, room was so comfortable and spacious, and the views were outstanding. Had room service three times, and it was great every time. Can’t recommend highly enough. Yes, it’s expensive but you get what you for - pure luxury and exceptional service. TRIPADVISOR.COM USER 

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