The StateView Hotel, Autograph Collection

2451 Alumni Dr | Raleigh, NC  [SEE MAP]Raleigh, NC  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Beware

Aug 7th, 2020

This hotel cancelled my reservation at 4:30 AM the day of my arrival due to overbooking and made no effort to remedy the situation. Just let me high and dry the weekend we were moving my son in at NCSU. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Disappointed AGAIN

Jun 10th, 2020

I stopped staying at this hotel because they could not get a small administrative task correct. They are given a credit card authorization prior to my arrival and the room is supposed to be charged to that. When I arrive I provide my card for incidentals. At the end of each month after having stayed here, I’d always have to call back and have the charges reversed off of my card and put back onto the initial card. Tonight, My business has kept me in town an extra night. I had been at a RI near Crabtree but their rate was significantly higher tonight than the Stateview’s. When I arrive at the hotel at 7:30 after a very long day in the office and I’m looking forward to having dinner in the restaurant here within the hotel, I’m told that it’s still closed! Oh and No room service either! WHAT? Why doesn’t the Marriott website or Bonvoy App tell me this?!?! I’m exhausted and quite frankly don’t feel like getting back in the car to go pick up dinner! The front desk manager apologizes profusely and says we have no control over what Marriott puts on their website or app. I said it’s OK as long as the pool is open! Because after 12 hours in the office today, I had great visions of sitting and relaxing around the pool tomorrow before I head home. NOPE! Again... Why doesn’t the Marriott website or Bonvoy App tell me this?!?! And now I’m checked in, translation = handcuffed to stay here with no option but to go back out to pick up dinner! You may think it’s as easy as having something delivered however my corporate policies do not permit paying for delivery charges! As I sit here typing this the Internet and TV keep crapping out. Basically I should’ve stayed at the Fairfield Inn because they can offer better amenities than this Marriott Category 5 hotel! SO DISGUSTED and frustrated! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Found our Raleigh hotel!

Mar 19th, 2020

This hotel is a hidden gem on the NC State Centennial campus. It feels like a resort in the woods - very quiet and relaxing. The lobby and bar are great, staff was friendly and the room was modern and clean! We found our new home when visiting the kids in Raleigh, It's a Marriott property, which is nice for points. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Issues with room

Mar 5th, 2020

Please be wary when staying at the StateView Hotel in Raleigh if you are placed in a handicapped room. The shower floods the entire bathroom. Of course when I accepted the room I had no idea this would be the case. There was also lack of a standing lamp which meant a portion of the room was very dark. Although I alerted staff there was no offer to come a remove the water which persisted for 2 hours or more, a hazard. It made using the facilities a little awkward. Otherwise the hotel is well appointed but certainly does require the staff to give more attention to the detail. I do suggest you read the reviews particularly the replies from management on the site. These rooms cost >$300. I would expect excellent service. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Cleaning rooms might be nice

Feb 27th, 2020

VERY nice property. Second time i have stayed here in two years. Second time in 2 years I’ve come back to my room after 4 PM and my room has not been cleaned. I called the front desk and seem to have a need to be told that they could be behind becuase they are sold out. Well, if business is so good then hire staff to clean the rooms. Don’t pay to stay in a property such as this and feel as if it is acceptable to not clean a room. I would give this property a 4 but because the basic cleaning of a room seems to be a monumental task and the fact that i need to understand that its 4:08 in the afternoon and after working all day they will send someone. NO! Wrong. Have sufficient staff to maintain an AUTOGRAPH COLLECTION property. Once a hobo is ok. Twice. Nah. Its common TRIPADVISOR.COM USER 

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