The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton

550 East Ave | Rochester, NY 14607-2034  [SEE MAP]Rochester, NY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Very clean and updated hotel

Oct 19th, 2020

Very short stay last week. I am a Hilton Honors member. Several of my group have Diamond status. At check in, a front desk person greeted my group with less than hospitable tone. Lobby was beautiful, and the restaurant was amazing. It looked like a place locals go to have a nice meal. They gave me a suite. The rooms were very nicely appointed, clean and comfortable. Hotel seems to be situated in a neighborhood close to downtown. I would like to stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Rude front desk, set me off

Oct 16th, 2020

When checking in, Ryan, the front desk clerk was rushed and flustered. I am a diamond member with Hilton and wanted to ask a couple of question after I had received my key, but Ryan was done with me and told me he had other guests waiting behind me. If this job is too much stress for you then find another job. Meanwhile what looked to be management was standing there looking on. Not sure why he doesn’t help Ryan. It seems they are more concerned about policing masks and distancing than taking care of guests. This diamond won’t be back. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Will never stay here again. Extreme noise above our suite and in hallways and adjoining rooms

Oct 4th, 2020

We had booked two rooms, one on the Hilton Honors Floor and a suite on the 8th floor which is the most expensive rooms. We were unable to sleep due to constant sliding of furniture, sliding glass doors or some other event at all hours of the night. Loud people in the hallway, broken glass in the hallway of the Hilton Honors Floor, people yelling and banging into the walls. The management has no control at this hotel. While waiting for the elevator, the security guard got into an argument with patron and both were screaming and dropping F-bombs every other word. As a Hilton Gold Patron it made me wonder why I would pay so much for a stay that was no better than a Motel 6. Your management team needs to be replaced and the bar and maintenance staff need to be more respective of your loyal patrons. Will never stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great Staff and Clean Hotel

Sep 30th, 2020

Stayed 2 nights with our dog while visiting our daughter at RIT. Staff is super nice. Char restaurant is fabulous both food and service. Hotel is older but it got a face lift in lobby and restaurant areas. Rooms a bit dated but very clean. Area is really pretty and close to many attractions, not sure open during Covid. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great place to stay in Rochester

Jul 26th, 2020

Stayed for 3 nights in July 2020. Hotel has done a great job with measures to reopen safely during the pandemic - masks being worn by staff and guests and lots of extra cleaning in place. Breakfast had various a la Carte options instead of a buffet but all excellent and outdoor patio was a great place to sit. Staff were extremely helpful throughout the hotel. Ryan at check in was first class and gave us a nice room upgrade. Staff in the restaurant were friendly and always went out of their way to make sure everything was good for us. Would definitely recommend for a stay in Rochester TRIPADVISOR.COM USER 

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