The Sutton Place Hotel Vancouver

845 Burrard St | Vancouver, BC V6Z 2K6  [SEE MAP]Vancouver, BC  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

sutton place hotel

Jan 15th, 2021

I found the hotel old in a good way it reminded me of UK. The staff were not happy or warm. I know covid times are hard. However, in a hotel I would expect a more warm and happy service. Room service man was happy and was jolly when delivering new towels. Most of the hotel was closed due to covid. The hotel price was good. However, parking movies and internet are expensive. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wonderfull Stay

Jan 14th, 2021

This is a beautiful hotel in the centre of downtown. Many great eateries and shopping in walking distance. There is a grocery store and a wine store next door. Lovely staff. Covid protocols well maintained. Thanks to the Govt here and the health department. You guys are doing a wonderfull job. BC is open and have less no of cases than lock down places. The rooms were bright and comfortable. Enjoyed the stay verymuch. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

A Christmas letdown

Jan 13th, 2021

This was our third stay with you at the Sutton Place, Vancouver. A place we come to unwind, with a level of expectation and excitement based on our previous experience. In a year filled with a lot of disappointment and heart ache, we decided that although we could not be with our families at Christmas we would spend it at the Sutton Place; somewhere we have previously made some incredible memories and that can feel like home. We paid extra for a premium room, and although on a higher floor was a much more dated and smaller version than our two previous stays. We made the most of it, intent to not take the magic out of our Christmas. Come Christmas Day we had dinner booked at Boulevard. We had requested a table with a boothe back as my partner has quite severe back issues. When we arrived early for drinks we were told that those tables were only for larger groups but they would endeavour to get us a more private table. When the time came, we got seated opposite the bar area, in the middle of the three rows of tables. We didn’t think was a very atmospheric or desirable location, nor private and asked if we could move into the back room. We were refused. Again we tried to enjoy the food, watching as numerous tables of two arrived after us to be sat at boothe back tables. When the meal concluded we asked if we could move to the Gerard lounge so that we could have the full experience. There was one table left and our server said we should follow her immediately as not to lose it so we did so. My partner was then flagged down by another waitress and accused of walking out on the bill which was an extraordinarily insulting end to the meal, not to mention the amount of money we spent in the hotel. Altogether we were incredibly disappointed and are very doubtful that we will stay again or recommend to others. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

The Sutton Place Hotel

Jan 11th, 2021

We had a great time. Thank you for making our stay so special. Great location , service and value. We would recommend this hotel to our family and friends. Next time we will try the attached restaurant, The Boulevard . TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Staycation in the city

Jan 7th, 2021

Took my family for a little getaway over the holidays. Staff was excellent but room needs renovation- especially the bathroom. Sofa bed very uncomfortable. Room was very clean. Location was very good. TRIPADVISOR.COM USER 

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