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at the The Taleon Imperial Hotel
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Wonderful hotel and great staff.
Nov 17th, 2019
The rooms are large and impressively decorated. The staff were all very helpful, especially the concierge Natalyia. Delicious breakfast buffet too. Great location, even though the hotel is on a Main Street, our room was quiet. We definitely will recommend this hotel to others and will stay here during our next visit to St. Petersburg. TRIPADVISOR.COM USER
Sep 19th, 2019
So my brother and I stayed at the Taleon for 4 nights in September. The rooms were solid, but the hotel fell short in many other categories. Location: pretty decent. It's close to many of the main sites in city center. That being said, there are tons of hotels with good if not better location. Rooms: solid. Clean and comfortable. Nice bathrooms with good showers. A/C was available. Service: not great in my opinion. Here's an example. I asked the concierge Natalia to book us a train reservation. It's a known thing that booking through an agency will increase the ticket price by about 50%. I knew exactly what train I wanted, so I asked her to book through rzd.ru - basically book direct. She apologized and told me they always go through an agency because it's easier. I'm sure it is easier for the concierge. But as a patron of the hotel, I expect the concierge to work on my behalf not just do the easiest thing and pass cost to me. Not a big deal, but a good example of the level of service we received at the Taleon. Of note, our hotel in Moscow clued me into booking direct and advised me not to go through an agency because of the price hike. Bar: pretty bad. Something about the configuration along with a big gaudy flat screen stuck in the middle of the place makes for a terrible place to enjoy a drink. Front desk: mixed reviews. Some were nice and some were just adequate. My brother dropped off some postcards to be mailed with postage already attached. He still had to pay 100 rubles/postcard. I am still blown away by that. Spa: standard massage. Nothing special. The lead up to the massage was awkward for many reasons. Here's an example. Once we booked, they told us to change into robes in our rooms and then come back to the spa. I asked if they had some dressing rooms, and the spa reception confirmed, I needed to change in my room first. I'm not shy, but it was weird considering they have dressing rooms. In short, the Taleon was totally adequate, but in my opinion, we paid a premium for subpar service. TRIPADVISOR.COM USER
Sep 18th, 2019
Beautiful hotel but outdated when it comes to 5 star amenities - staff very strict and rude at times Ex had early morning train and wouldn’t give us any coffee before we left even though it was 715 and breakfast opened at 730 they said we have to wait TRIPADVISOR.COM USER
Sep 9th, 2019
The hotel is located on Nevsky Prospect. Which is ideal to walk to all the main sights and museums. The metro, bus and train station are close. There are many restaurants and bars nearby. The hotel is situated in a unique building, a old palace. There are many beautiful chandeliers, marble and ornaments. But I think extra floors are fitted in, what makes it look a bit strange and you can easily get lost. Some of the lights are not on, which makes it a bit dark. I would advise the hotel to light up the hotel better. We had a very spacious room and a double bathroom. The interior is old fashioned, but in good condition. Breakfast was nice, with enough choices and a egg station. Drinks and the minibar are a bit expensive. The food in the Victoria restaurant is truly amazing and not expensive. It also has a nice terrace overlooking a part of the city. I recommend to eat there! The pool and spa are very nice as well. TRIPADVISOR.COM USER
Great understanding (DID NOT STAY)
Sep 1st, 2019
Just wanted to write a public thank you to the reservation and sales staff at the Taleon Imperial. I had to cancel my entire trip to the Baltic because my mother was diagnosed with terminal cancer. The Taleon staff were humane and understanding (unlike The Kamp in Helsinki) and did a complete refund of the entire fare, even though it was non-refundable. I wanted to highlight this because it is what you would expect from a Leading Hotels and Resorts property which is not always the case! Thank you Taleon! TRIPADVISOR.COM USER
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