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at the The Tiger Hotel
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Sep 14th, 2020
My family and I booked a one night stay at the Tiger Hotel, to see a city I lived in several years ago. I booked the hotel through a third party website. Upon arriving in town, we were confused as to where to park. We called the hotel, and were told that our reservation had been canceled, and that we should have received confirmation from the third party booking agency some time ago. Sure enough, within one hour of arriving in town, after a 6 hour drive, that company had sent an email to me, advising of the cancellation. There would have been no way to see this, as I was driving non-stop. After speaking with the third party, we were told that they were just notified of the issue. This particular hotel has a "close relationship" with the local university, and was asked to provide rooms for Covid-19 positive students. The Tiger Hotel failed to even pick up the phone and let us know of the situation. Add to that, there was a story in the local paper 2 days prior, that said the hotel had already booked "isolation floors" for Covid-19 students. The Tiger Hotel failed on many levels, and left us looking for another hotel after a 6 hour drive. We will not be staying, or even attempting to stay, at this hotel again. Disappointed. TRIPADVISOR.COM USER
Filthy Rooms, Even Worse Management
Jul 27th, 2020
I stayed in a Deluxe King room July 17-19, 2020. When I came to check-in, I showed my AAA card to receive the $10/nightly discounted rate. The Director of Operations, Lowell “Chuck” Bankhead, walked through the front desk area and said to the front desk agent, “Is this the AAA reservation? She doesn’t get another discount it’s already been discounted.” My rate has not been discounted. While I was speaking to Mr. Bankhead explaining this, he walked away and out the door instead of even acknowledging that he was mistaken. The situation was completely inappropriate and disrespectful—especially from the Director of Operations. When I got to my room, it became very apparent that the rooms were not being cleaned thoroughly and the housekeeping staff had no standards of cleanliness to uphold. There was no attention to detail or indication of regular deep cleaning. The toilet base and behind the toilet were disgusting, with multiple pubic hairs left behind. All linens—sheets, towels, and the robe were noticeably old and uncomfortable. The sheets were extremely wrinkled and so scratchy that I got out of bed as soon as I woke up because it wasn’t even comfortable enough to lay in bed and watch TV. I could see the mattress cover tags through the sheets they were so thin. The towels were ragged on the edges, and should’ve been cut up and used as rags months ago. When I removed my sheets before checking out on Sunday, 7/19, I noticed that the mattress pad had multiple stains on it. I took off the mattress pad to make sure that it would be washed before the next guest, I saw the extreme amount of stains on the mattress itself. The mini bar was virtually useless with the amount of expired product. There was a soda that expired in April 2019! The Keurig didn’t seem to be cleaned ever—I made a cup of hot water and it brewed tan with old coffee grounds in the water. I took one coffee mug out of the cellophane—it was dirty with a residue on the handle. The fire alarm probably hasn’t been dusted in years. The window sills had not been dusted, one shade was stained, another had a big tear in it. The dresser drawers were not wiped out. Soft furniture surfaces like the chairs, headboard, and bed base were stained and dirty as well. Of the three phones in the room, only one was working. The TV cable only had about half of the channels that were supposedly offered and the channel guide was incorrect. The issues above can be addressed and remedied—but management does not acknowledge them as legitimate problems, instead as “inconveniences.” The key packet I was given with my room key stated that The Tiger Hotel was a AAA 4-Diamond hotel—the hotel lost their 4-Diamond accreditation after 2016. During my stay, The Tiger Hotel posted on Facebook an image of their 2014-2016 award plaques zoomed out so that you couldn’t easily read the award years, insinuating that they are still recognized as a 4-Diamond property. It’s extremely deceptive to continue this advertising. Especially because their service and standards are abysmal. TRIPADVISOR.COM USER
Historical, Tiger Hotel
Mar 9th, 2020
Highly recommend this Hotel, every time we stay at the Tiger it far exceeds our expectations. This is a historical Hotel with all the modern conveniences. Large rooms, jetted tubs with separate large showers, bath robes, electronic blinds, with room service. Five star service from the moment you arrive, valet, front desk and maid service always ready to help. This hotel has its own bar and restaurant. The location downtown near many fantastic restaurants and shops. I highly recommend this Hotel to my friends (03/08/2020). TRIPADVISOR.COM USER
Feb 26th, 2020
Find a park bench. You’ll be more comfortable and it will be cheaper and cleaner. Hotel has not had a capital infusion for years. Furniture is old and scratched. Amenities are bare minimum or nonexistent. Wear a watch or make sure your cell phone is charged because there is no clock in the room. Leave your valuables at home - no room safe either. Miserable experience. TRIPADVISOR.COM USER
Disgusted after recent stay.Used love this place. Horrible Management
Jan 25th, 2020
Worst experience ever & I travel weekly for business. Been here many times over the years and once loved it. It’s sad. I’ve never written a negative review before, but this last experience was literally the worst I’ve ever had in my life. What made a bad situation truly unbearable was the rude and combative management. Any travelers’ worst nightmare. Maybe great for college students, but definitely not if you’re a business traveler or looking for a nice staycation. Dressed up dump with very rude personnel who have no problem calmly telling you to your face that they don’t care weather you come back or not. Save yourself the madness and stay @ the Broadway. Or anywhere else, really. Life is stressful enough. TRIPADVISOR.COM USER
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