The Trafalgar St. James London, Curio Collection by Hilton

2 Spring Gardens | London, England SW1A 2TS  [SEE MAP]London, England  [SEE ADDRESS]
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Courtesy of The Trafalgar St. James London, Curio Collection by Hilton

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Guest Reviews

TripAdvisor Traveler Rating 3

Great location

Dec 15th, 2019

This is one of the best locations in central London. One is surrounded by museums , restaurants, shopping and everything else London has to offer. The staff are mostly non-English speaking which can be challenging at reception and with housekeeping. Breakfast, in a wonderful rooftop location, was not well managed and the manageress was rude with a false sense of power. One can wait an inordinate amount of time for a coffee which is simply unacceptable. The rooms are comfortable with a proper shower and excellent amenities but my overall impression is not to return. The location dictates a premium price and the hotel doesn’t live up to its surroundings. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Wonderful location but that's about it.

Dec 13th, 2019

Well this hotel is definitely not worth its hype... lovely staff and fantastic location but that goes for many less expensive hotels. The greatest disappointment was its roof top terrace where we had one of the worst breakfasts I have had and unbelievable for such a high rated hotel... cold, boring and totally not worth the money. We had a late night drink in the Rockwell bar which was lovely but after having chosen a cocktail for 13 pounds I was unhappy that vat. and service charge was then added.. it may be okay for people who have money to burn but for a couple wanting a lovely break ... don't bother and spend your money on something else. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good service

Dec 13th, 2019

We were due to stay in the hotel for a two nights weekend break in London. Unfortunately my wife got ill and we couldn’t travel. We contacted the hotel and told them about our scenario. We found the reservations staff very helpful and considerate to why we had to cancel. In our booking we had past the cancel expiry dates, but thank you to the hotel that refunded our booking in full. Thank you to the team at this hotel Yours sincerely Diarmaid Ryan TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible Experience

Dec 12th, 2019

Staff and restaurants leaves much to be desired. Also they intentionally removed my rating on Facebook. Hotel location and decor is great but the customer service and restaurant experience ruined my trip to London. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good but not outstanding

Dec 12th, 2019

I wanted to stay in a quality hotel which was walkable to Westminster Abbey, Covent Garden and the shops and this place seemed to fit the bill. The location is perfect so was a great hub to venture from. All the staff were helpful and courteous which always goes a long way. The room was well decorated and furnished with some great features, however I was disappointed that there was only a shower as after a busy day I love to have a long soak in a bath so that might be a deal breaker for when I need a London hotel again. One thing I was surprised by was the lack of environmental awareness for the in room drinks supplies - every minutiae individually wrapped including single sugar cubes! The communal areas were immaculate and well maintained, though I missed there being a communal lounge area. Breakfast was standard Hilton fare which is ok but could do with updating with artisan breads etc. Overall though it was a good stay. TRIPADVISOR.COM USER 

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