The Westin Alexandria

400 Courthouse Sq | Alexandria, VA 22314-5700  [SEE MAP]Alexandria, VA  [SEE ADDRESS]

Courtesy of The Westin Alexandria

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at the The Westin Alexandria

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Guest Reviews

TripAdvisor Traveler Rating 3

Decent stay

Feb 17th, 2020

Overall I enjoyed my stay at this property. I was only here for one night and was not recognized as a elite member verbally but was provided late checkout with out having to ask. I didn’t get my upgrade as usual but after a long travel day I didn’t have the energy to ask about it. The check-in was easy and very friendly. My room was good and I slept like a baby. The bathroom was small but again I was there for one night so wasn’t a big deal to me. I would like to see the restaurant at the hotel pour their premium liquors differently. I ordered a Elijah Craig and the young woman used a mini liquid measuring cup to measure my 2 oz pour. When paying a decent dollar for a drink I would have like to see decent barware being used for measurements or free pour. Overall from my brief stay I enjoyed my one night stay and will come back. The hotel is not too far from the waterfront and your are just across the bridge from national harbor. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Average comfortable Hotel in Alexandria, VA

Jan 26th, 2020

The room is clean, warm and new. This area doesn't have a lot of things to see, the only nearby attraction is the trademark department, a few minutes walk to Whole Foods to get some hot foods Gym is in the building and a bar and restaurant on the ground floor. It's good for a business trip. ( I thought they have the swimming pool but they don't, the hotel listed on Google with the photo of the swimming pool, I was a little disappointed) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Marriott Platinum Benefits???

Jan 19th, 2020

I stayed at the Westin Alexandria Old Town for one night and upon check in was given the usual redemption card for breakfast the next morning as a platinum benefit. The checkin agent was welcoming and acknowledged the platinum status, as well as upgraded to a higher floor. The next day, the restaurant advised despite being platinum I can only use the benefit for continental breakfast (a fruit plate and a croissant). I asked if Marriott had changed their policy on this, as every property I have stayed in the past while platinum I was able to select a maximum of any two items from the normal breakfast menu. I ended up paying $16 for a mediocre omelet. I called corporate Marriott about this to inquire about the change in service and they advised the breakfast selection is dependent on the decision and discretion of the individual hotel property general manager. I find it disappointing that the management of this property chose to do this as breakfast is a small gesture for loyalty to the brand. I would add that it is also a shame because the breakfast variety (for a platinum member) at lower Marriott brand is more than offered here. This is just another small item I have noticed since the Marriott takeover of Starwood that indicates more and more corporate greed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome Stay

Dec 29th, 2019

Very nice hotel. Excellent customer service. Fantastic value on a weekend. Very close to everything. Just a quick visit this time I will be back and stay here for a longer visit next time. Very comfortable beds. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Awful customer service

Dec 29th, 2019

I have been to this Westin on multiple occasions as it is a convenient stop on a common business route. My last stay I booked the hotel at 9 a.m. and at 11 a.m. was in a car wreck while driving there. I called to explain that I still wanted to stay at this hotel the following night once my car is ready and customer service stated although they had rooms available they do not have flexibility in their policy- to move this stay one night. As a faithful returning customer I was appalled at this level of service. Robin, the attendant, was incredibly rude. I will no longer stay at this hotel as there are plenty of options in the area. TRIPADVISOR.COM USER 

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