The Westin Austin Downtown

310 E 5th St | Austin, TX 78701  [SEE MAP]Austin, TX  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 2

Pet Hotel

Aug 31st, 2020

For those of you who like pets, that’s your preference. As for me, I don’t have pets and don’t want a room that smell like animals were there. We tried two room with the same issue. Staff said they didn’t have any rooms where pets were not allowed. I understand the hotels are pet friendly but there should be areas specific for people who do not wish to have a room where pets have been there. The animals they allow are not just the small dogs but much larger dogs. Pet-friendly should not mean disregard people (especially those that have allergies to pets) since we are the ones that are paying, not pets. The only reason I gave 2 stars was the rooftop pool area staff, the front desk staff, and the restaurant located inside. The curtains in the rooftop area were also filthy along with the furniture. Overall, they need to clean this hotel up for the price you are paying. Don’t go here if you want a clean hotel because you won’t find it here. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Truly incredible staff!

Jul 6th, 2020

I have never encountered the professionalism in a hotel staff as I did here at the Westin. Every person I met: valet, front desk staff, manager, waiter, pool staff...everyone of them were not only friendly and helpful, but very highly trained in customer service. Seriously, each person went beyond my expectations to help accommodate my needs. Not only was the manager/GM amazing herself, but she has clearly set an example for her staff to follow. Truly incredible! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Nice staff and great location

Mar 28th, 2020

I really enjoyed my stay here. Superb rooftop views with cabanas and infinity pool. Be careful not to let the wind spill your drink. Great gym with a variety of exercise equipment. Front desk was kind enough to store several large frozen briskets for me that I planned to carry home with me. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Hotel stay during Covid-19 pandemic

Mar 21st, 2020

My husband and I were visiting my son in Austin the week of March 15 - 21. While the Coronavirus pandemic was going on prior to our arrival, the situation quickly deteriorated once we were there. Add to that a problem we had with our rented Airbnb and we found ourselves in need of a hotel for three nights. That week was supposed to be the South by Southwest festival, and even though the festival was canceled due to the pandemic, I wasn’t sure if we would be able to secure a room. With the help of Assistant General Manager Nick Siracusa, the front desk staff, valet workers and security staff we were able to finish out our planned week in a clean, safe environment. Everyone we encountered was a extremely helpful and understanding. Your dedicated staff deserve a huge thank you!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Friends trip

Mar 11th, 2020

This hotel is gorgeous! The staff at the front office/valet are very friendly and accommodating. Rooftop bar was the perfect backdrop for afternoon cocktails. Location is within walking distance to dining and entertainment as well. Only complaint was, I had a do not disturb on my door to allow me to sleep in. Well the morning of check out, housekeeping was banging on my door asking when I was leaving. I found this so rude and could not believe she paid no mind to the do not disturb sign. TRIPADVISOR.COM USER 

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