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at the The Westin Baltimore Washington Airport - BWI
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Aug 9th, 2020
At first I wasn’t going to post a review because it may be a bit unfair to give a negative rating when all businesses are struggling to adjust to a new way of customer service during this pandemic. However, if you are one of the few who are fortunate enough to reopen and have paying customers, then give them your best! Let me start with the front desk advised us at check in that normal services like daily cleaning was not to be expected. Also that it may take a few minutes for the hot water to kick in since the facility was at such a low capacity since COVID began. The hotel decor, furnishings and grounds are all beautiful. The room appeared clean and comfortable when we arrived. Then I started to notice little things like the tv remote didn’t work, there was only one wash cloth and no hand soap in the bathroom. After the second call to the front desk someone came up with a new remote and we made a quick run to Target for our travel necessities. We ordered drinks and food at the hotel bar shortly after arrival. The cocktails were weak and served in small 4oz juice glasses. The chicken club sandwich was ok but my husband had to send back his med/well burger because it was still oozing blood. We attended our cousins wedding and reception held in the banquet/conference center. The staff was friendly and accommodating. The banquet hall was really nice and the food was good! Got back to our room afterwards expecting at least a fresh supply of towels. Nada. It wasn’t until we were packing up to leave on day 3 that I noticed some really foul issues. Trash was left from previous guest under the chaise lounger. When I pulled the comforter and sheets back to be sure we weren’t leaving anything behind, I saw the nastiest bed stains! My husband thinks I’m a germaphobe goofball because I usually check for stuff like this when 1st entering a room but now he agrees that I’m RIGHT in doing so! I thank God it was on his side of the bed! Looks like someone used the fitted sheet for their dinner napkin or worse their toilet paper! Not cleaning the room and changing the sheets is laziness, not a result of COVID 19. Needles to say I did NOT leave a tip on the nightstand. TRIPADVISOR.COM USER
Vice President, Business Development
Mar 6th, 2020
Could not give more praise to Servers Aster and Yordanos as well as Chefs Youseff and Carmen for their incredible accommodations in meeting my dietary restrictions.They did everything PERFECT! TNX Westin! TRIPADVISOR.COM USER
Great hotel and great service close to BWI
Mar 5th, 2020
I’ve been staying for months in this hotel for business travels and i really like it here. The upgraded rooms and clean lobby and good lounge are really great.aslo the service at the lounge is good especially with Ana helping out. Overall great hotel close to the BWI airport. TRIPADVISOR.COM USER
Unsafe area !! Do not stay!
Feb 29th, 2020
We were traveling thru Baltimore on our way to Florida, we decided to stay at the Westin , it looked like a safe location!! We were wrong , when we were going to leave in the am we noticed that the back window of our SUV was broken and all of our belongings were scattered across the parking lot! After telling the acting manager at the front desk of our issue she told me they have no security staff or cameras and they would not offer any compensation for the destruction to our vehicle or our belongings !! I was only asking for the room charge to be reversed ! Pls do not stay at this location very high crime rate and the Westin does nothing to deter it !!! TRIPADVISOR.COM USER
Feb 28th, 2020
We held a luncheon for a retiring engineer at the Westin White Oak Room. The staff at the hotel were very accommodating and made the planning of this party easy. The room was very nicely set up and the buffet was wonderful. Everything on the buffet was delicious. I want to thank Julie Woods for the help with booking the event and our wait staff Roxana, Victor and Henock who were so pleasant and helpful during our event. TRIPADVISOR.COM USER
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