The Westin Birmingham

2221 Richard Arrington Jr Blvd N | Birmingham, AL 35203  [SEE MAP]Birmingham, AL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Very good experience!

Feb 8th, 2021

We arrived at this hotel for an overnight stay and received superb service...rooms were clean and comfortable...lots of dining choices in and around the hotel (although COVID has many of them closed right now)...lots of construction in the area with the stadium and other buildings. Getting to this hotel can be a bit quirky coming off the highway due to construction as well. Staffing takes necessary COVID protocols- right now don't expect the extra towels delivered to your room- plan on going to the front desk instead. Very nice amenities with gym, pool, courtyard, bar, etc. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Westin Birmingham is HORRIBLE!

Jan 23rd, 2021

Do yourself A favor and never stay here. My family and I spent 2 nights there and it was a struggle getting wash cloths and towels. They only wanted to give us two wash cloths and two towels per day. I was guaranteed a roll in bed when I made the reservation weeks prior. Upon arrival they were all out of roll in beds. The pillows were crap and after asking for an extra we were told they were out. The shower had absolutely no pressure and ran out of hot water within 10 minutes and was difficult for my kids to use. In total the room was 670$ which is absurd for the accommodations. I’ve stayed at Hampton inns for less than half of what the Westin charged and those Hampton inns were top notch compared to this crap hole. I’ll never stay at another Westin. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

This Westin Went Downhill

Jan 3rd, 2021

This hotel used to be amazing. But we checked in tonight and there was a big bus load ahead of us, something relating to the Trump march. There clearly was a problem with their check in and when we asked to get checked in while they sort that out, we were met with complete contempt and rudeness. Normally this would be an obvious request, you know normal customer service? I felt like it was 1960. It was really bizarre. We won’t be coming back to this hotel, ever. It was the worst experience I ever had at any hotel, especially a Westin. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Worst hotel experience ever!

Jan 3rd, 2021

If you are looking to pay a luxury room price for a standard at best room with less than standard housekeeping - stay at the westin of birmingham! Bathroom was dirty, linens wefe dirty, and then they charged me $600 for damages i am not responsible for - 3 days after i checked out! They are rude, unprofessional, and need employee training. I will dispute this with my bank am d it will be handled, but i also plan to tell everyone possible on every social outlet possible, to GO SOMEWHERE ELSE, ANYWHERE ELSE! no shuttle service available, i was charged for breakfast i didnt have, room was dirty, staff rude and liars!!! Oh, not to mention all the items they stole fro me! Awful experience, i hope you dont m all e the same mistake i did! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Love this hotel

Oct 1st, 2020

Located in downtown Birmingham. Great location, some restaurants still open to grab a drink or food. Overall The Westin BMH, it’s awesome. Friendly staff, great rooms, pool is great, and the gym is phenomenal. Highly recommended, great hotel. TRIPADVISOR.COM USER 

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